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ANNOUNCEMENT
[UPDATE] (Ver.July 29th 19:00 server time) Recovery for Teams Deleted during Zachariel Merge
Greetings Savior, We would like to announce the measures that will be taken to compensate the users that had their team deleted from [NA] Klaipeda, [EU] Fedimian, and [SA] Silute Servers during the Tree of Saviors [Zachariel] server merge. Please refer to the following announcement for the details of the policy. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. Target 1. Users who have teams on more than one of the target servers (NA, EU, SA) that wishes for team recovery of teams that did not survive the merge 2. Users who wish to recover their dormant team Period After the Scheduled maintenance on July 16, 2025 ~ August 12, 2023 23:59 (KST) Category Details Period # The team recovery will be conducted in four phases. 1st Request: After the Scheduled maintenance on July 16, 2025～July 22, 2025 23:59 (KST) → Recovered on July 29, 2025. 2nd Request: July 23, 2025～July 29, 2025 23:59 (KST) → Recovered on August 5, 2025. 3rd Request: July 30, 2025～August 5, 2025 23:59 (KST) → Recovered on August 12, 2025. 4th Request: August 6, 2025～August 12, 2025 23:59 (KST) → Recovered on August 19, 2025. Procedure - For a limited period, users who have teams on more than one of the target servers and would like to move their teams that were not included in the integration will be able to do so. ⚠️ We are unable to transfer multiple teams to the same account. Please create a new Steam account separate from your current account before contacting us. ⚠️ When deleted teams are recovered, data regarding the connection between accounts cannot be recovered. (ex; guilds, friends, likes, etc.) - There are three types of recovery for your consideration. Please submit an Official Ticket with all the necessary information corresponding to your specific recovery type. - Be aware that if your ticket lacks required information, we may request additional details, and your recovery will be processed based on the date all complete information is received. Please follow these steps if you're type A: A. Recovering a deleted team while keeping your merged team on the Zachariel server. - This applies if you wish to retain the team that was merged into Zachariel, but also want to restore another team that was deleted during the merge process. 1. Create a new Steam account separate from your current Steam account ◎ The recovered team will be moved to a separate Steam account from the one you're using ◎ 2. Access Tree of Savior with your newly created Steam account and create a new team - The newly created team is a temporary team for identification during the process. After the recovery is complete, they will be deleted and replaced with the existing team information that will be recovered. - The name of the newly created team will be applied. 3. Fill out the information below and submit a ticket through the official contact channel. [Required Information - A] 1. Type of recovery: A 2. Name of the Steam account where the transferred team currently exists: 3. Newly created Steam account name : 4. Newly created team name in your newly created Steam account : 5. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 6. The name of the deleted team you want to transfer : Please follow these steps if you're type B: B. Recovering a deleted team after removing your merged team on the Zachariel server. - This option is for those who want to delete their merged team on Zachariel and instead restore a different team that was removed during the merge process. ◎ The deleted team will NOT be recovered after it is deleted. If you wish to save the currently merged team, please refer to the type A recovery of this post. ◎ 1. Fill out the information below and submit a ticket through the official contact channel. [Required Information - B] 1. Type of recovery: B 2. Name of the Steam account you’re using: 3. The server where the deleted team was: (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover: If you already filed in a recovery ticket and wish to change the Type of recovery, please send us a new ticket containing the information below: [Required Information - B-1] 1. Type of recovery: B-1 2. “Newly created team name in your newly created Steam account” you sent in the previous ticket: 3. Add “_1” to the end of the newly created team name: - Since we cannot delete Teams, if a Team exists with the same name as the old one when the recovery happens we will append _1 at the end, you can add 3. for a different free rename to be assigned. - Please note: Once your team name has been changed based on this agreement, we will not support further name changes. - This name change option only applies to users who submitted their recovery ticket before July 18th 00:00 server time. Please follow these steps if you're type C: C. Recovering a team when you have no merged team (due to account dormancy). - This applies if your account was converted to an inactive state and, as a result, no team was merged into the Zachariel server. 1. If you're prompted to create a new team when accessing the Zachariel server, please proceed with creating one first. 2. If the new team you created doesn't have the information you wanted transferred, please follow these steps: - Fill out the information below and submit a ticket through the official contact channel. [Required Information - C] - Edited on July 29th 19:00 server time 1. Type of recovery: C 2. Name of the Steam account where the deleted team currently exists: 3. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover : Others ▶ If you have Premium TP on more than one server - The premium TPs on all servers are summed and transferred. - This will reset any Premium TP that the additional recovered team originally had, and they will not have any Premium TP when they recover to their new Steam account. Important - Please write the title of the ticket as [Account Recovery]. - If you are applying to transfer a team other than the one that was deleted in the server merge, you will be removed from the target. - Duplicate applications will be processed based on the last application. - After your transfer is complete, you will not be eligible to reapply. - If your team transfer application contains inaccurate information or doesn't meet the criteria, you may not be transferred. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. ↑Yes we are saying twice because this is important
[NA] / [SA] Channel Maintenance Notice
Greetings Saviors. We are currently performing a temporary channel maintenance operation in the [NA] Klaipeda server, in order to investigate and correct the NPC errors reported earlier today (click to see the Known Issues announcement). The process is already complete in [SA] Silute, and we will update this announcement when the maintenance in [NA] Klaipeda is also complete. Our apologies for the late notice. In the meantime, you may experience instability in the city of Klaipeda and/or other maps, and the channels being repaired will appear to crash. Please note that this is necessary in order to fix the issue and stabilize the channels. Thank you for your patience and understanding.
Goddess' Blessed Cube Bonus Rewards Announcement
Greetings, Saviors! There is some misunderstanding on how to receive the bonus rewards from the 25th Cubes you opened. You will receive 1 random Rank A item every 25 Cubes opened. To receive your Special Reward, you must interact with the Bonus Cube located next to the TP Shop to receive your special reward. STEP 1. Locate the Bonus Cube next to the [TP Trader] Leticia in Klaipeda. STEP 2. Interact with the Bonus Cube to find if you are qualified for the bonus rewards. STEP 3. If you met the criteria, you will receive the bonus rewards. [IMPORTANT] This is Goddess' Blessed Cube Special Reward.
Leticia's Secret Cube - September 27, 2022
Rank Item Quantity B Mercenary Badge: 10,000 5 B Goddess Token (Vakarine) : 10,000 5 B Delmore Battlefield (Auto/Solo) One Entry Voucher 4 B Sinking Seizure (Auto/Solo) One Entry Voucher 4 B Turbulent Core (Auto/Solo) One Entry Voucher 2 B [Lv.470] Arcanum of STR 1 B [Lv.470] Arcanum of INT 1 B [Lv.480] Aether Gem Catalyst 1 B Challenge Mode One Entry Voucher 7 B Shining Remnants of Bernice Aegis Potion Lv.1 5 C Mercenary Badge: 1,000 10 C Goddess Token (Vakarine) : 1,000 10 C [Lv.480] Enhance Aid 1 C Challenge Mode One Entry Voucher 2
[COMPLETE] Official Forum Maintenance - October 20th, 2016
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 October 20th, 2016 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
Temporary Maintenance Notice - November 13, 2019
Greetings Saviors, We will conduct temporary maintenance for Silute server on November 13, 2019 in order to fix the following issue: - The issues with November Leticia Cube's Transcendence Selection Box and Special Reward The temporary maintenance will take place on the following schedule: [EST] 02:00 ~ 04:00 [CET] 08:00 ~ 10:00 [BRT] 04:00 ~ 06:00 [SGT] 15:00 ~ 17:00 We will update this announcement once the maintenance is over. The following items will be issued as compensation for the temporary maintenance to all users: - EXP Tome (14 days) x 6 - Token time extension + 6 hours Thank you for your patience and understanding. Sincerely, IMC Staff
First Territory Wars Beta Test Complete
Greetings, Saviors! Today was the last session of our one-week Guild Territory Wars beta test period in [NA] Klaipeda. We are immensely grateful to everyone who participated in the test and took the time to contribute with valuable feedback through the GTW survey and our forums. We managed to gather a very good amount of data on the new content, which we will be using to further tweak and improve its playability. Now that the test period is over, there are few things we would like to make known regarding the future of GTW in [NA] Klaipeda. Rewards 1) As the official test period has ended, [NA] Klaipeda guilds will no longer be eligible for Territory Wars participation rewards. 2) Survey and forums feedback rewards will be sent to the selected teams during the scheduled maintenance of (Wednesday) May 2, 2018. Remember that only feedback received until April 24, 2018 will be considered for these rewards. Unofficial System Tests Although the official open test period has ended, we will continue performing additional test sessions in [NA] Klaipeda to correct map entry/point count errors and other problems that occurred during the test period, and further assess GTW behavior in the server’s live setting. These tests, however, are not intended for general participation. 1) Although guild members may still be allowed to enter the Spot Areas during the additional tests, entering a session will not make you eligible for additional rewards. 2) The additional tests may not take place at a regular schedule or in a regular duration. The sessions may be interrupted, shortened or extended according to the needs of the test. 3) We cannot guarantee regular performance or stability in any of the additional test sessions. 4) You may see occasional system messages related to Guild Territory Wars in [NA] Klaipeda. Thank you again to all the guilds who joined us in the GTW tests so far. We will use the data collected during this test to improve optimization and playability issues and prepare for a new round of tests according to how the development of the Territory Wars progresses. Stay tuned for more news!
Known Issue: [EU] Fedimian Server - The Wonderland Package Issue
Greetings Saviors. We are currently working on fixing the issue where if a Male Wizard uses Wonderland Costume Package on [EU] Fedimian server, it will give out an wonderland costume for a Female Swordsman. We will sort this out as soon as possible. If you have bought the costume package and you are a Male Wizard on the Fedimian server, please wait for the official announcement before opening it. We apologize for any and all inconveniences this might have caused.
[COMPLETE] Temporary Maintenance Notice - April 18, 2018
Greetings, Saviors. We will soon perform a short maintenance across all servers in order to carry out the following: 1) Expand the current [NA] Klaipeda Guild Territory Wars beta test to 2 additional maps – Genar Field and Galeed Plateau (the daily sessions will take place at the previously announced schedule on all 3 maps). 2) Correct a bug that allowed players to incorrectly repeat certain quests. This maintenance is expected to take place on the following schedule: [EDT] 03:00 to 04:00 [BRT] 04:00 to 05:00 [CEST] 09:00 to 10:00 [SGT] 15:00 to 16:00 Note that this maintenance will affect all servers. We will update this announcement when maintenance is complete.