Compensation for Teams Deleted during Zachariel Merge
By STAFF_Bob
Jul 15th, 2025
Greetings Savior,
We would like to announce the measures that will be taken to compensate the users that had their team deleted from [NA] Klaipeda, [EU] Fedimian, and [SA] Silute Servers during the Tree of Saviors [Zachariel] server merge.
Please refer to the following announcement for the details of the policy.
Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances.
Target
- Users who have teams on more than one of the target servers (NA, EU, SA) that have applied for team recovery
Procedure
| Category | Details |
| Overview | # For a limited period, users who have teams on more than one of the target servers and would like to move their teams that were not included in the integration will be able to do so. # The recovered team will be moved to a separate Steam account from the one you're using. ※ We are unable to transfer multiple teams to the same account. Please create a new Steam account separate from your current account before contacting us. ※ When deleted teams are recovered, data regarding the connection between accounts cannot be recovered. (ex; guilds, friends, likes, etc.) |
| Procedure | 1. Create a new Steam account separate from your current Steam account 2. Access Tree of Savior with your newly created Steam account and create a new team ※ The newly created team is a temporary team for identification during the process. After the recovery is complete, they will be deleted and replaced with the existing team information that will be recovered. ※ The name of the newly created team will be applied. 3. Fill out the information below and submit a ticket through the official contact channel. [Required Information] 1. Name of the Steam account where the transferred team currently exists: 2. Newly created Steam account name : 3. Newly created team name in your newly created Steam account : 4. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 5. The name of the deleted team you want to transfer : ※ Please write the title of the ticket as [Account Recovery]. ※ If you are applying to transfer a team other than the one that was deleted in the server consolidation, you will be removed from the target. ※ Duplicate applications will be processed based on the last application. ※ If your transfer is complete, you will not be eligible to reapply. ※ If your team transfer application contains inaccuracies or doesn't meet the criteria, you may not be transferred. |
| Others | # If you have Premium TP on more than one server - The premium TPs on all servers are summed and transferred. - This will reset any Premium TP that the additional recovered team originally had, and they will not have any Premium TP when they recover to their new Steam account. |
Period
After the Scheduled maintenance on July 16, 2025 ~ August 12, 2023 23:59 (KST)
| Category | Details |
| Period | # The team recovery will be conducted in four phases. 1st Request: After the Scheduled maintenance on July 16, 2025～July 22, 2025 23:59 (KST) → Recovered on July 29, 2025. 2nd Request: July 23, 2025～July 29, 2025 23:59 (KST) → Recovered on August 5, 2025. 3rd Request: July 30, 2025～August 5, 2025 23:59 (KST) → Recovered on August 12, 2025. 4th Request: August 6, 2025～August 12, 2025 23:59 (KST) → Recovered on August 19, 2025. |
Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances.
↑Yes we are saying twice because this is important