[RESOLVED]Known Issue - Only One Bracelet Equippable

The issue has been resolved. Please, let us know via support tickets if the problem persists. Greetings Saviors. We are aware of the issue that prevents players from equipping two bracelets at once. The matter is currently being investigated and we will update you on the progress. We apologize for any and all inconveniences this may have caused.  Sincerely  IMC Staff

[UPDATED] Notice on the Instanced Dungeon Reset Issue

Greetings, Saviors. We would like to announce that we have applied a client patch via hotfix to correct the issue that, for the past days, has caused the daily instanced dungeon and mission entries of some or all of a team’s characters to not reset at the correct time. As you may be aware from reading our patch notes, our team has been closely monitoring this issue and attempting several times to correct it. We recorded the logs of any errors that occurred and, based on the results, corrected the components suspected of causing the problem, gradually narrowing down the possible origins of the initial error. Unfortunately, this being an issue which affects players in specific situations, it has taken us longer than usual to trace the source of the problem and correct it, and we apologize for the inconvenience it has caused. Kindly let us know through a ticket at our Support page if you are still experiencing this issue after today. Keep in mind the time at which instanced dungeons/missions reset: (server time) NA/SA 06:00, EU 00:00, SEA 18:00. IMPORTANT: 1) Make sure to receive the latest TOS patch (April 21) to ensure that the fix is applied. You will need to apply the new patch even if you already have the patch from the latest maintenance (April 18). If you currently have the client open, you will have to close the game and open it again to receive the latest patch. 2) Daily instanced dungeon/mission entries should reset properly starting today, April 21, 2017 (yesterday's entries will not reset immediately). To confirm whether your entries were correctly reset, please check them AFTER the following times: NA/SA: [EDT] 06:00 (server time 06:00), April 21st EU: [CET] 06:00 (server time 00:00), April 22nd SEA: [SGT] 06:00 (server time 18:00) April 22nd Thank you. [UPDATED] We have provided Superior Instanced Dungeon Reset Vouchers (14 days) * 3 ea to everyone via GM messages. Please remember to retrieve them before they expire on April 23rd, 2017.

Known Issues: January 10th, 2017

Greetings, Saviors.   The following is the list of issues that have been reported to us and are currently being worked on.   1) Loading Screen Stuck - Characters getting stuck on a loading screen and occasionally getting disconnected. 2) VGA Error - VGA errors occurring and causing the client to crash.    Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. That way we can have more information to work with on a more specified problem, allowing it to be resolved faster.

Leticia's Secret Cube: December 10

[Special] Hot Summer Package

  Greetings, Saviors!   We have prepared special packages! Don't miss the chance to get strong:)       Period     From the scheduled maintenance on July 27, 2021 To the scheduled maintenance on August 17, 2021       Summer Beach Package 285TP max: 3 per team   Item Name Count Trade Level Jumping Card (Lv.450) 1 Only Team Storage Class EXP Card Box 1 Only Team Storage 2021 Botanic Necklace 1 Only Team Storage 2021 Botanic Bracelet 2 Only Team Storage 2021 Botanic Seal 1 Only Team Storage Character Slot Voucher 1 Trade X [Event] Unlcok Voucher Selection Box 1 Only Team Storage [2021] 16 ENH 10 TRA Savinose Dysnai M.Weapon Selection Box 1 Only Team Storage [2021] 16 ENH 10 TRA Savinose Dysnai S.Weapon Selection Box 1 Only Team Storage [2021] 11 ENH 10 TRA Savinose Dysnai Armor Selection Box 4 Only Team Storage [2021] Main Weapon Vaivora Enchant Selection Scroll 1 Only Team Storage [2021] Sub-Weapon Vaivora Enchant Selection Scroll 1 Only Team Storage [2021] Weapon Set Stats Scroll 2 Only Team Storage [2021] Armor Set Stats Scroll 4 Only Team Storage x8 EXP Tome 3 Only Team Storage Weight Increase +1000 Potion 3 Only Team Storage Legend/Unique Assister Random Box 1 Only Team Storage Attribute Points 10,000 30 Only Team Storage Miracle Seeds 70 Only Team Storage Goddess Sculpture 70 Only Team Storage Small Elixir of HP Recovery 50 Trade O Small Elixir of SP Recovery 50 Trade O Lv15 Basic Condensed HP Potion 400 Only Team Storage Lv15 Basic Condensed SP Potion 400 Only Team Storage ※ The price at the [First Time Shoppers Only] and [Rookie/Returning Player Shop]: 245 TP ※ Max: 1 for [First Time Shoppers Only] and [Rookie/Returning Player Shop]     Summer Watermelon Package 195TP max: 3 per team   Item Name Count Trade Res Sacrae Raid: Auto Match One Entry Voucher 60 Only Team Storage Res Sacrae Raid: Auto Match Multiply Token 60 Only Team Storage Raid Portal Stone 200 Trade O Sole Hunt One Entry Voucher 10 Only Team Storage     Summer Popsicle Package 475TP max: 3 per team   Item Name Count Trade Challenge Mode One Entry Voucher 20 Only Team Storage Division Singularity One Entry Voucher 30 Only Team Storage Division Singularity Multiply Token 30 Only Team Storage Instanced Dungeon Reset Voucher 10 Only Team Storage Instanced Dungeon Multiply Token 10 Only Team Storage     Summer Splash Package 183TP max: 5 per team   Item Name Count Trade [Event] Unidentified Mystic Tome 10 Only Team Storage Arts Reset Potion Profession Selection Box 3 Only Team Storage Attribute Points 10,000 25 Only Team Storage Legend/Unique Assister Random Box 4 Only Team Storage     Summer All in One Package 777TP max: 5 per team   Item Name Count Trade Summer Beach Package 1 Only Team Storage Summer Watermelon Package 1 Only Team Storage Summer Popsicle Package 1 Only Team Storage Summer Splash Package 1 Only Team Storage     2020 Botanic Upgrade Package 49TP max: 3 per team   Item Name Count Trade 2020 Botanic Necklace Upgrade Scroll 1 Only Team Storage 2020 Botanic Bracelet Upgrade Scroll 2 Only Team Storage

[Updated]The Spring Fan Art Festival is here!

Welcome to the Fan Art Festival! It's been a long time since our Valentine Art Festival. Spring has come - well on the Northern Hemisphere - I saw the green leaves and grasses are rising. The warmth of the Sunlight, green color, that's what we expect from the spring. But spring also bears the meaning of new beginning and a fresh start. The beginning of journey after the icy cold winter melts away. There is always new season comes to start.  So this Spring, I would like to suggest special Theme for this Festival and that is... Theme: "Your Finest moment" It could be both based on your past experience at Tree of Savior or based on pure imagination.  What is your finest moment? Was it a heroic moment? defeating the Daemonic lord? or It is a calm and peaceful time with friends? Or was it your first venture into a deep dark dungeon? Oh, and don't forget the festival timeline! 1. How is the procedure?:  - From now until 15th of May 2017 (EDT 23:59), you could submit your Artwork, all work submitted after 15th of May 2017 (EDT 23:59) cannot enter - Starting from 16th of May 2017 until 22th of May 2017 we will have a vote and grace period for checking IP Theft. - Prize will be given out at 23rd of May 2017 *Total 13 pieces will be chosen. As we discussed at last discussion and Poll, at this event we will introduce the User Vote. But it is experimental procedure applying first time after the rule improvement and this could be updated at next event.  Like the last event, the improvement discussion Thread will be opened after the winner is awarded. - 7 pieces will be picked by User Vote by receiving the most "Like" by the Forum Users. - 6 pieces will be picked by Staffs but with each Staff's personal decision. - The Staff pick will be made after the User pick is completed and will not overlap each other.    2. Who could participate?: All Tree of Savior Users! 3. How to participate?:  Upload your work on Forum, Fansites, Fan Art Category! with [SUBMIT] in the topic title! But one more! please add the information on your topic so we could send you prizes! - Your Server Name - Your Team Name - Short description about your art piece! - And to the most of all.. your artwork!   Prize: 300 TP + In-game Title ("Finest Moment") Art Requirements Format: JPG/PNG/PSD Size: 1920*1080px, 300dpi The art related to the Theme - Illustration - Comic panels - The image that utilizes in-game screenshots or material. - EXCEPT for the real-life photography or image that utilize such. Policies and Disclaimers imcGAMES will not be held responsible for (a) any contest disruptions, injuries, losses or damages, caused by events beyond the control of imcGAMES; (b) damages caused by plagiarized work submitted by the artist; or (c) inconvenience caused by human error or typographical errors in the rules or promotional material. ImcGAMES reserves the right to change, suspend, or cancel the contest if, in imcGAMES discretion, intervening circumstances warrant such action.     Contest Overview: This contest is held by imcGAMES and is open to all Tree of Savior fans. Artist interested in participating may submit a design of fan artwork.  General Contest Conditions: By entering this competition, you are granting us a non-exclusive perpetual license to reproduce images of your artwork into in-game loading screens and in posts on the forums (forum.treeofsavior.com) when introducing the works selected. Artworks selected might undergo modification when applying them to loading screens. Artworks will not be used for any other purpose than that which is stated here. Loading screen images are subject to change without prior notification.  When selected artworks will be displayed in-game shall be announced at a later date.  Original Work of Authorship: By submitting your work you hereby warrant and represent that your submitted art is, in fact, original works of authorship on your part and have not been copied, in whole or in part, from any other work and do not violate, misappropriate or infringe any copyright, trademark or other proprietary rights of any other person or entity.  You may not post materials that are sexually explicit, offensive to certain groups, or generally inappropriate for the game’s T rating. Artists who violate these policies are subject to disqualification from entry and should plagiarism or IP theft is confirmed, imcGAMES holds the rights to revoke all benefits and prizes given to the artist. 

Help us reduce issues with claiming TP Bundles!

Greetings Saviors, We would like to announce that we will be offering 20% additional TP as compensation for any players who may have issues with claiming their TP Bundle purchases made from now until April 30th.  We wish to use this chance as a way to apologize for the continued issues with regards to the TP claiming process and to show our willingness to solve these issues. There has been a lot of tinkering behind the scenes to smoothen out the process, but we admit that it can always be better.  Please carefully read the details below to see how you can help us improve our TP distribution process as well as gain additional TP in the process. If you require any help on how to claim your TP Bundles, make sure to check out our guide here. The following list shows how much TP you will be compensated with if you have an issue with a certain TP Bundle product. - Per 100 TP Bundle (100 TP) : Compensation of 20 TP - Per 300 TP Bundle (310 TP) : Compensation of 70 TP - Per 500 TP Bundle (530 TP) : Compensation of 110 TP - Per 900 TP Bundle (990 TP) : Compensation of 200 TP IMPORTANT : Please read the following conditions to see if you are applicable for compensation. 1-1. You must have either pressed the 'USE' button OR used the '/retrieveAllItems' command in order to start the TP claiming process. 1-2. Any attempts at claiming TP Bundles not meant for your server region will not be counted. 2. A minimum of 24 hours must have passed after the initial start of the TP claiming process (Condition 1-1). 3. You must send us a Ticket via the Support Page when the issue arises. 4. Any attempts at abusing the system may result in you becoming inapplicable for compensation.   Thank you as always for the continued love, support, and attention.   Best regards, IMC Staff  

Stone Whale Event Reward Issue Fixed

Greetings, Saviors! After our scheduled maintenance of July 11, 2017, some players were reported to have been unable to obtain the rewards from the Treasure of the Stone Whale event after having successfully received the required Stone Spirit buff from the Golden Stone Whale. We would like to announce that this problem has now been hotfixed. We have also reset the event participation counter for July 12, 2017. Players who have already received their event rewards for the day of July 12 will be able to participate in the event again and obtain the corresponding rewards up to another 4 times until the end of the day. Please refer to the Treasure of the Stone Whale event announcement here for the rules.  

[Special] Magical Package

  Greetings, Saviors!   We have prepared special packages to support you! Don't miss the chance to get strong:)     Period     From the scheduled maintenance on November 24, 2020 To the scheduled maintenance on December 8, 2020     Abracadabra Package 99 TP Max: 10 per team Item Name Amount Tradability Ruby Anvil 10 Only to Team Storage Advanced Golden Anvil 20 Only to Team Storage Enhancement Coupon: 100,000 Silver 50 Only to Team Storage [Lv.460] Legend Enchant Jewel 3 O Glowing Awakening Stone 10 O Lv.430 Awakening Abrasive 10 Only to Team Storage ※The price at the [First Time Shoppers Only] and [Rookie/Returning Player Shop]: 49 TP ※Max: 1 for [First Time Shoppers Only] and [Rookie/Returning Player Shop]     Open Sesame Package 199 TP Max: 3 per team Item Name Amount Tradability Shining Sole Hunt One Entry Voucher 3 O Dimensional Collapse Point x3 Multiply Token 3 O Uphill Defense x3 Multiply Token 3 O Magic Stone 20 O Legend Raid Portal Stone 30 O Raid Portal Stone 200 O Small Elixir of HP Recovery 100 O Small Elixir of SP Recovery 100 O Miracle Seeds 20 Only to Team Storage Goddess Sculpture 20 Only to Team Storage ※The price at the [First Time Shoppers Only] and [Rookie/Returning Player Shop]: 99 TP ※Max: 3 for [First Time Shoppers Only] and [Rookie/Returning Player Shop]