[UPDATED] Notice on the Instanced Dungeon Reset Issue

Greetings, Saviors.

We would like to announce that we have applied a client patch via hotfix to correct the issue that, for the past days, has caused the daily instanced dungeon and mission entries of some or all of a team’s characters to not reset at the correct time.

As you may be aware from reading our patch notes, our team has been closely monitoring this issue and attempting several times to correct it. We recorded the logs of any errors that occurred and, based on the results, corrected the components suspected of causing the problem, gradually narrowing down the possible origins of the initial error.

Unfortunately, this being an issue which affects players in specific situations, it has taken us longer than usual to trace the source of the problem and correct it, and we apologize for the inconvenience it has caused.

Kindly let us know through a ticket at our Support page if you are still experiencing this issue after today. Keep in mind the time at which instanced dungeons/missions reset: (server time) NA/SA 06:00, EU 00:00, SEA 18:00.

IMPORTANT:

1) Make sure to receive the latest TOS patch (April 21) to ensure that the fix is applied. You will need to apply the new patch even if you already have the patch from the latest maintenance (April 18). If you currently have the client open, you will have to close the game and open it again to receive the latest patch.
2) Daily instanced dungeon/mission entries should reset properly starting today, April 21, 2017 (yesterday's entries will not reset immediately). To confirm whether your entries were correctly reset, please check them AFTER the following times:
NA/SA: [EDT] 06:00 (server time 06:00), April 21st
EU: [CET] 06:00 (server time 00:00), April 22nd
SEA: [SGT] 06:00 (server time 18:00) April 22nd

Thank you.

[UPDATED]

We have provided Superior Instanced Dungeon Reset Vouchers (14 days) * 3 ea to everyone via GM messages.

Please remember to retrieve them before they expire on April 23rd, 2017.