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ANNOUNCEMENT
[SA] Stuck Character Problem Fixed
Greetings, Saviors! Recently, a large number of players in [SA] Silute were affected by a problem where their characters were stuck in certain maps, unable to login to the world. We would like to announce that this issue was fixed by redistributing the server's channels, and stuck characters should now be able to login to all areas as normal. If you find that you are still unable to login with any of your characters in [SA] Silute, however, kindly send us a ticket on our Support page. On your ticket, make sure to mention the affected map and channel so we can work on further improving the server's condition. Other connection issues in the server are also being addressed and we will continue updating you as soon as we have new details. Thank you. Sincerely, IMC Staff
[Guild Delete Exploit] Now Accepting Guild Restore Requests
Greetings, Saviors. We recently fixed an exploit in the game that allowed players to disband their guilds without becoming the guild master (more details here). As a result, several guilds have reportedly been deleted unintentionally. We are planning to restore all guilds disbanded through this exploit during our next scheduled maintenance on May 24, 2016, and will now start accepting requests via Support ticket. Guild masters of guilds affected by the exploit may send in their requests via Support ticket (Type: Etc) until [EDT] Sunday, May 22, 2016, at 11:59 PM. Before you send in your request, make sure you read and understand the conditions below: - Only guild masters may submit a restore request for their guild - Requests must be submitted via Support ticket (Type: Etc) - We will accept requests submitted until [EDT] Sunday, May 22, 2016, at 11:59 PM How to submit your request via Support ticket (only submit if you are the guild master): 1) Go to the Support Page on our official website 2) If you haven't, verify your Steam account 3) Click on Submit Ticket 4) Select Type: Etc, then enter your information on the fields shown 5) Enter the following in Title: -GUILD RESTORE- YOUR GUILD NAME 6) In Description, enter the following information - Server: - Guild name: - Guild master character's name: - Approx. date and time guild was deleted (EDT): Let us know if you run into trouble when submitting your request. Sincerely, IMC Staff
How To Avoid Getting Stuck in [SA] Silute
Greetings, Saviors. If you are stuck in a map on [SA] Silute server, try selecting channels on the lowest part of the dropdown menu. Let us know if the problem persists for you via Support Ticket. Thanks. IMC Staff
[COMPLETE] Temporary Maintenance Notice
UPDATE : The servers are back up and you should be able to access all worlds again. Issues Fixed: - Players are no longer able to join guilds without being invited. Greetings, Saviors. We will soon be performing a short maintenance on our servers in order to improve overall world stability. The maintenance period will start at the following time: [EDT] 07:30 AM, May 17, 2016 This maintenance is expected to last approximately 40 minutes. Thank you for understanding. Sincerely, IMC Staff
Guild Delete Exploit Fixed
Greetings, Saviors. It was brought to out attention that some players were abusing a bug in the game to disband guilds without becoming a guild master. We would like to announce that this issue was fixed during today's temporary maintenance and regular guild members are no longer able to delete their guilds at will. We are currently looking into further measures regarding disbanded guilds and users who abused this feature. Thank you to those who reported this problem to us; your contribution is always appreciated. Sincerely, IMC Staff
[COMPLETE / CORRECTED] Temporary Maintenance
UPDATE & CORRECTION: This post previously included an incorrect announcement regarding re-opening Telsiai server to F2P users. The plan is not yet solid nor substantial enough to be announced. We are discussing about the plan at the moment and we will officially and announce it when it gets properly decided. We apologize for the confusion it might have caused. UPDATE; MAINTENANCE COMPLETE: Our maintenance on all servers is now complete and you should be able to access the worlds again. Fixed Issues: - The guild delete exploit has been fixed (see HERE for details). - Schwarzer Reiter attributes are now functioning as normal. If you are learning an attribute still stuck on the 1-minute mark, please cancel it and learn it again. Greetings, Saviors. We will soon be performing a short maintenance on our servers in order to improve overall world stability. The maintenance period will start at the following time: [EDT] May 16, 2016, 03:30 AM This maintenance is expected to last for: 1 hour - on Klaipeda, Orsha, [EU] Fedimian, [SEA] Telsiai, and [SA] Silute 2 hours - on [SEA] Varena Thank you for understanding. Sincerely, IMC Staff
[SA] Silute Connection Issues - May 14th
Greetings Saviors! We are aware that there currently are some connection issues with the Silute server which may cause some of you to be unable to enter the world. We will be looking into this issue and will provide an update once we have more details on the situation. Our apologies for the inconvenience caused meanwhile. Sincerely, IMC Staff
Compensation for [SA] Silute Connection Issues
Greetings, Saviors. As you are aware, our [SA] Silute server has been facing some connection issues which are affecting a considerable number of players. To compensate for these issues, we will be offering all teams in Silute the following: - Token time extension (4 days) - EXP Tome (x 3) - Instanced Dungeon Reset Voucher (x 3) The items listed will be sent to each team via GM message on May 13, 2016, at noon. IMPORTANT: The GM message containing these compensation items will expire 48 hours after it is sent. Please redeem the items as soon as you can, as you will not be able to do so after the message expires. We apologize for the inconvenience caused and thank you for your understanding. Sincerely, IMC Staff
[Complete] Temporary Maintenance Notice (All Servers)
Greetings, Saviors. The servers are now back online. We will soon be performing a short maintenance on our servers in order to improve overall world stability and implement a couple of changes: 1) New loading images 2) New item packs (coming soon; check the official announcement HERE) The maintenance period will start at the following time: [EDT] May 13, 04:30 AM This maintenance is expected to last approximately 1 hour and 30 minutes. Thank you for understanding. Sincerely, IMC Staff