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ANNOUNCEMENT
Official Forum Maintenance - August 7th, 2016
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 August 7th, 2016 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
[Complete] Telsiai Connection Issue (August 6th 2016)
Rejoice! The connection issue has been solved! However, if the terrible and abominable connection issue rears its ugly head again, please let us know. Greetings Saviors! Telsiai server is currently undergoing certain connection issues. Our Dev team is currently working on fixing the issue and once the process is fully complete, we will update this current post. Sincerely, IMC Staff
Clarification on Survival and Victory Event Rewards
Greetings, Saviors. We would like to provide some clarification on the conditions required for receiving the Survival and Victory Event rewards. A. Weekly Challenge On our event announcement, we state that characters need to achieve 15 wins per week to qualify for the 300-point reward. We expect to give out the rewards to characters who achieved the required number of wins but still haven’t received their rewards as soon as possible. Note that this event’s point rewards are given on a per-character basis. Characters are eligible to receive the point rewards only if they achieved the total of 15 wins entirely through either 5v5 or 2v2 battles, i.e. 15 wins achieved through a mix of 5v5 and 2v2 battles will not be taken into consideration. B. Best Combatant Also, honorary titles obtained through this event will be exclusive to champions of 5v5, as those are the battles that count towards the weekly ranking. We apologize for the confusion our previous announcement may have caused and ask for your understanding. If you believe you are still eligible for a reward but haven’t received it, kindly send us a support ticket with your information so we may investigate your case. Thank you.
Invisible Item Issue - August 2nd, 2016
Greetings, Saviors. Some of our users might be experiencing an issue where graphics for certain items are not being printed properly. If so, please right-click Tree of Savior in your Steam Library and click Properties. After that, please click VERIFY INTEGRITY OF GAME CACHE on LOCAL FILES tab. It will automatically start a process. Please, let us know if the problem persists after the aforementioned process.
[COMPLETE]Official Website Maintenance - July 28th, 2016
Greetings Saviors, We would like to announce that the Official Website will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 03:00 a.m. - 03:30 a.m. July 28th, 2016 Please note that access to the Forums will not be affected in any way during this maintenance period. We will give an update should the maintenance need to be extended. Sincerely, IMC Staff
Announcement regarding connection issues
Greetings Saviors! We would like to make an announcement regarding connection issues that certain players have been having since July 26th, 2016. Please try connecting to the game after making sure that you are not using any addons. If you still have issues connecting to the servers without any addons installed, please let us know via the ticket system. Certain addons may cause the connection issues as they may not properly work with the many changes that have been made with this patch. Sincerely, IMC Staff
[COMPLETE][Hotfix] Temporary Maintenance - July 26th, 2016
Greetings Saviors, We would like to announce that we will be having temporary maintenance across all servers from (EDT) 07:30 ~ 08:15 July 26th, 2016. This maintenance is in order for us to implement a hotfix that will apply most of the features that did not properly get applied in today's patch. Please note that some regions may take longer to log back on to the servers due to file synchronization issues. Apologies for any inconvenience or confusion you may have experienced. Sincerely, IMC Staff
Regarding the 'Scavenge Challenge' Event
Greetings Saviors, We would like to announce that the 'Scavenge Challenge' event will be extended for a week and will end on August 9th, 2016. This is not only to allow players that have been unable to receive the quest in certain conditions to complete the full 14 days, but to also give a chance to late comers that had learned of the event a bit late. We sincerely apologize for any confusion or inconvenience that you may have experienced due to unforeseen circumstances. We have applied a hotfix that should now allow players to receive the event quests as inteneded. However, we would like to use this chance to re-emphasize certain conditions of the 'Scavenge Challenge' event. 1. The quest reset timing is the same as the instanced dungeon reset times, 6 a.m. EDT. 2. You will not be able to complete more than 1 quest per day. 3. You will not be able to receive a quest on the same day that you have completed one. e.g. You will not be able to receive a quest at 5 a.m. EDT and complete it past 6 a.m. EDT and receive another quest. You must complete the quest before 6 a.m. EDT in order to receive a quest past 6 a.m. EDT. 4. Please try to avoid receiving and completing quests at the last minute to reduce any chance of connection issues interfering with the quest completetion registration times. We hope that this event period extension will allow more players a chance to go and hunt for the completion rewards. Please let us know if you still have issues receiving the quest after this announcement via the ticket system. Sincerely, IMC Staff
The 'Survival and Victory' Event is coming!
Greetings Saviors! We are pleased to announced that the "Survival and Victory" event will be released soon. Please make sure to check all the details below for information about the event. [Details] 1. Event Period - From : Scheduled Maintenance on July 26th 2016 - Until : Scheduled Maintenance on August 16th 2016 2. How to Participate -You will automatically participate in the event if you join a Team Battle during the event period -You can see more information about the Team Battle League in this announcement. 3. Rewards A. Weekly Challenge -Achieve 15 wins per week on a character to earn 300 points which you will be to use at the Team Battle League Point Shop -You may earn up to 900 points per character during the event period -Rewards will be applied to the relevant characters every scheduled maintenance throughout the event period B. Best Combatant -An honorary title will be given to the top ranked player for each base class (Archer, Cleric, Swordsman, Wizard) per region (NA, EU, SEA, SA) -The title will be applied to relevant characters on the last scheduled maintenance of the event period 4. Important -Participation Requirements: Characters must be over Rank 5 will be able to participate -Please note that the rankings are reset every Monday at midnight (EDT) -Please remember that you will not be allowed to abuse bugs, you may be disqualified as a result. -Please note that above content might be adjusted due to changes of the development plan.