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Accounts banned for UI addon use
Greetings, Saviors. Up until recently, a number of players were proven to be making use of addons to modify the game client and allow access to Market, Repair, Personal Storage and Team Storage UIs outside of cities without interacting with their corresponding NPC. We would like to announce that we have concluded our investigation of this abuse and the aforementioned UIs can no longer be accessed by abnormal means unintended by the game’s design. We will also be applying restrictions to all users found to have used the addons. A total of 5607 accounts were found to take part in illegal use of addons, of which: - 1151 had already been permanently banned and therefore their status has not been altered - 3462 had been previously restricted and will now be banned permanently, as this is their second known offense - 994 will be banned for a total of 30 days, as this is their first known offense Please remember that addons which alter any elements of the gameplay are not allowed and are punishable by temporary or permanent ban. If you find that your account has been unfairly restricted, however, kindly send us a ticket through our Support page so we may review your case. Thank you.
Update on DLC restrictions and TP compensation for Token price reduction
Greetings Saviors, We would like to announce an update regarding DLC restrictions and the policy on TP compensation for the Token price reduction. You will now be able to receive your DLC products as we have lifted all restrictions. We are also aware that there were users unable to receive compensation as their Token was stuck in the GM message box. TP compensation will be provided to the players who had DLC products (Exclusive Access 2 & Veteran's Packs) unopened in their message box after they receive them in-game in order to determine the server on which they wish to receive their compensation. Please send us a ticket after receiving your DLC products so we can send you the relevant TP compensation. However, please note that you must request TP compensation for the Tokens included in the DLC products within 30 days from this announcement to be eligible. Please read the conditions of TP compensation from this previous announcement : https://treeofsavior.com/news/?n=465
[COMPLETE] Scheduled Maintenance for June 14th, 2016
UPDATE - MAINTENANCE COMPLETE: Today's maintenance has been completed sooner than the time announced initially and you can now login to the servers. Greetings, Saviors! We would like to announce the details of our weekly maintenance for June 14th, 2016. Make sure to check below for the maintenance schedule and patch notes. Please note that other issues and bugs are also being worked on even if they are not mentioned below. Maintenance Period 01:00 to 06:00 (EDT) June 14th, 2016 Patch Note 1Main changes Trading Trading will now be restricted to cases which fulfill all of the following conditions: a) TOS account is over 7 days old b) Character is over level 40 Note 1: You must meet both conditions in order to be allowed trading, i.e. only characters which are both above level 40 and are from a TOS account older than 7 days are allowed to trade. Note 2: Users who do not meet the conditions above will still be able to use NPC shops to buy and sell items. Note 3: These measures are being implemented as a way to combat the recent rising number of fraudulent accounts using stolen credit cards and engaging in other illegal activities. Steam account restrictions Users with Steam accounts restricted by Valve will now automatically have the same restriction applied to their TOS account as well. DLC restrictions The previously applied restrictions on redeeming DLC products have been removed and users will now be able to redeem their purchased DLC products. Companion/summons Your companion can now only be clicked and targeted in non-combat situations. As for other characters' companions, they can only be clicked and targeted if they are the enemy. The AI of summoned creatures will no longer stop working when they are far away from the character that summoned them. 2UI Market, Repair, Personal Storage and Team Storage UIs will no longer be accessible without interacting with an NPC. The description of 30-day Tokens included in "Founder's Server : Exclusive Access 2" and "Founder's Server : Exclusive Access 2 (-50%)" DLCs has been fixed (it will no longer mistakenly list the duration of these Tokens as 60 days). The following changes have been implemented to the Personal Trade UI: - A quick help guide will now appear whenever your character participates in Personal Trades. - In trades between Token users, equipment items will no longer appear on the list of items which will become untradable. - The message saying that a Token is being used will no longer appear when the number of trades allowed is 0. You will now be able to browse the Adventure Journal Ranking beyond page 1. The ghosting issue that occurred when changing from the Sell tab to the Buy tab in the Market UI has been fixed. The problem of the abnormal UI message appearing when an Achievement message was clicked has been fixed. 3Quest Related Preparations for the Dangerous Search (1) The Wisdom Guiding Stone summoned as part of the quest will no longer be attacked by monsters. 4Skill Related Cataphract Rush : Buffs will no longer be deactivated when a Cataphract uses [Rush] with the maximum amount of buffs applied. Druid Shape Shifting : Druids will no longer be able to register monsters skills in regular quick slots after using the [Shape Shifting] skill. Pardoner Dispeller Crafting : The UI will no longer show the name of the [Tincturing] skill when performing the [Dispeller] skill. Psychokino Gravity Pole : The visual effects of the [Gravity Pole] skill have been changed. Scout Cloaking : Scouts in a cloaking state will now have Cloaking deactivated when mounting a companion. Quarrel Shooter Teardown : Teardown Statue Quarrel Shooters with the Teardown: Teardown Statue attribute activated will now be able to use the [Teardown] skill even when being affected by the Dievdirbys' [Carve World Tree] skill. 5Miscellaneous The client's rendering performance has been partially improved. One new loading image has been added. All dungeons and instanced missions will now have their own unique music themes. Holy Water, Gyslotis and Holy Powder will no longer be used when right-clicked. The graphic distortion occurring when a male Swordsman was casting the skill [Cleave] while equipped with Noble Ponytail has been fixed. The problem of being unable to click the entrance stair on Royal Mausoleum while in mouse mode has been fixed. Accounts banned by the Bot Classifier will now be banned on all servers (this will also apply to accounts banned prior to this maintenance).
[FIXED] [EU] Fedimian PVP Connection Issues
Greetings, Saviors. Our PVP server for [EU] Fedimian went through some connection issues earlier and you may have been unable to access it. Connection was affected during the following time: from [EDT] 19:30 to 21:25, June 12 2016. We would like to let you know that we have now restarted the server and connection has returned to normal. Thank you for your patience.
Weekly Question and Answer - June 10, 2016
Greetings, Saviors! We've compiled another list of questions gathered from our forums to answer this week; read them below. 1. Regarding the Client and Server Lags First, regarding the client, we have prepared a couple of additional updates as a follow-up to the previous update. They are ready to be included in the future patch. We can expect enhanced performance in a crowded situation. As for the server lag problem, we’ve tracked down the factors suspected to be related to server resource leaks and we applied corrective measures during our latest patch. We can only confirm the server issues a few days after the fact, so we are constantly checking the system. 2. When will you reopen the servers? The rationale behind closing the servers was to create a controlled environment so that the issues such as bots, lags and payment issues can be solved. The ultimate goal was to provide our users with optimal gameplay and experience. After implementing certain fixes for bot and exploit issues, we are planning to reopen the servers for newcomers. Look out for further announcements about this. 3. When can we expect to hear about Rank 8 classes? We are currently developing Rank 8 classes. The information about those classes are soon to be revealed. We hope to show you what we have prepared and polished very soon. 4. Will Monster Gems and Cards ever become tradable? The original intention behind them was to encourage users to explore various fields and invest a certain amount of time to obtain the desired items. That is why we set them as untradeable. We have no plans to make them tradable yet. 5. Could you let us know which add-ons are allowed and which aren’t? We have no plans on restricting add-ons that conveniently display information which can be obtained from external communities or between users. However, we are sternly against add-ons that allow abnormal gameplay such as being able to use NPC stores on a field or an auto-play program. Those are prohibited and its user is liable to be banned. 6. Lv 160 and Lv 175 dungeons are very stingy with EXP compared to other dungeons; are there any plans to revitalize them? It is true that there are unpopular dungeons or mercenary missions. We believe that even if we simply adjust EXP and Silver yields from dungeons, it will only rearrange the popularity list and will not solve the problem fundamentally. That is why in kTOS, we have included unique rewards that are dungeon-specific in certain dungeons. And we plan to expand such practice to other dungeons as well. In addition, this week’s patch will change all the dungeons’ BGMs to their own themes. 7. Will there be a housing system and/or guild castle customization? At the moment, the degree of customization is limited to changing the Lodge theme. However, we are considering the system which players can furnish the lodge with certain items or exhibit the trophies earned. Likewise, the guild hangouts will have a place where the players can place their trophies.
Token Price Reduction and Compensation Details
Greetings, Saviors! As previously announced, during today’s weekly maintenance the price of TP Shop Tokens (30 days) was reduced from 198 TP to 99 TP, and we will be compensating those using or possessing Tokens at the time of the price reduction. We would like to remind you of the details and conditions of this compensation, so make sure to read and understand the information below. 1. Teams Eligible for TP Compensation A. Those using one or more 30-day Tokens at the time of the price reduction B. Those possessing one or more unused 30-day Tokens at the time of the price reduction > Note: TP compensation will not apply to Event Tokens such as 60, 15 and 7-day Tokens. 2. Compensation Items A. 99 TP per each Token being used by the team at the time of the price reduction B. 99 TP per each Token possessed by the team at the time of the price reduction > Note: TP compensation will be provided on a per-team, per-Token basis and sent directly to the inventory of each eligible team. 3. Additional Token Time Extension A. and B. Besides the TP compensation mentioned above, all Tokens being used at the time of the price reduction will receive an extension of 7 days. Unlike the TP compensation, time extension will apply to all Tokens being used at the time of the price reduction, including Event Tokens such as 60, 15 and 7-day Tokens. > Note: the 7-day extension will apply once per team with one or more active Tokens, i.e. multiple active Tokens will not grant your team multiple time extensions. 4. Conditions – IMPORTANT > TP compensation only applies to 30-day Tokens: TP compensation will be provided only to teams owning and/or using non-event 30-day Tokens. Owning and/or using Event Tokens such as 60, 15 or 7-day Tokens will not grant you any form of TP compensation. > All 30-day Tokens count, regardless of how they were obtained: All non-event 30-day Tokens owned and/or being used by a team will make that team eligible for compensation, regardless of how the Tokens were obtained: purchased on the TP Shop, retrieved from the Market, obtained via a Veteran's Pack DLC, etc. > All 30 day Tokens count, regardless of where they're being kept: All unused non-event 30-day Tokens owned by a team will make that team eligible for compensation, regardless of where the owning team is keeping them: one character's personal inventory, Team Storage, Retrieve tab on the Market, contained in an unopened Veteran's Pack DLC in the team's Message Box, etc. > Compensation provided per Token, per team: Both TP compensation and Token time extension will be provided on a per-Token, per-team basis. This means that, if you are using or own multiple Tokens within your team, that team will receive compensation for each Token being used and each Token owned. For example, if you have a team that’s using a Token, and then character A owns an unused 30-day Token and character B owns another unused 30-day Token, your team will receive: A) seven-day extension on the Token being used by the team, and B) total of 297 TP = 99 TP for the one Token currently being used + 198 TP for the two unused Tokens owned by the team (99 TP for character A’s and 99 TP for character B’s). > Time of the price reduction: Compensation applies only to teams owning and/or using Tokens at the time of the price reduction, defined as June 7, 2016 at EDT 01:00 AM (start of today’s weekly maintenance period). If you sold a Token or its time expired before the start of today’s maintenance, that Token will not make your team eligible for compensation. > TP sent directly to inventory: TP compensation will be sent directly to the inventory of each eligible team.
[Hotfix] [EU] Fedimian Server - Connection issue with the Instanced Dungeon
Greetings Saviors, We have fixed the issue with the instanced dungeon of the [EU] Fedimian Server. Our apologies for the inconvenience you may have experienced during this time. Please read the details below. 1. Instanced Dungeon System Malfunction Period - [EDT] 21:00 Monday, June 6 ~ 22:00 Monday, June 6, 2016 Once again we apologize for the inconvenience. Please let us know via the ticket system if you have same problems of instanced dungeon. As always, thank you for your continued understanding, love and support for Tree of Savior. Sincerely, IMC Staff
Blocked Users in [SEA] Servers and Bot Classifier Update
Greetings, Saviors. Due to a recent lapse in our Bot Classifier, a number of players were mistakenly deemed bot users and had their accounts blocked as a result. Some of Players mistakenly received due to my mistake and we retrieved all of items without them So sorry for inconvenience of this issue. We would like to announce that these accounts have now been unblocked and that their corresponding teams have been compensated with the following items: - 15-Day Event Token (untradable) - EXP Tome x4 - Instanced Dungeon Reset Voucher x4 Below is the list of accounts affected. [SEA] Telsiai xY*** To*** ZkyWal*** Crystal*** Windbo*** Windschna*** About RII and the Bot Classifier As you may know, we make use of our Bot Classifier for finding bot users and examining bot reports, partly by taking into account the RII of other players (see our Dev Blog post here for details). Until now, using the RII of the reporting players has helped signal the offending users to the Bot Classifier, giving us a clue as to which users are more likely to be bot accounts. This high reliance on RII, however, has caused some innocent players to be considered as bot users as well. For this reason, we have decided to slightly change how reported cases are handled. The reporting players’ RII will still count towards the probability of the reported user being a bot, and will signal to the Bot Classifier which accounts are more likely to be using them. However, the RII of the reporting users will no longer influence our decision when determining whether the reported accounts are using bots or not, and they will be judged solely on their in-game behavior and other Bot Classifier criteria. Finally, to players whose access to the game is being denied, if you find that your account has been unfairly blocked, make sure to send us a ticket through our Support page so we may reevaluate your case. Thank you. Sincerely, IMC Staff
[COMPLETE] Scheduled Maintenance for June 7th, 2016
UPDATE - MAINTENANCE COMPLETE: The servers are back up and you can login to the worlds now. We apologize for the inconvenience caused by extended maintenance time. Compensation for maintenance extension: EXP Tome x4, 12-hour Token time extension Additional patch notes: Characters are now unable to set up a shop when being targeted for attack by at least one monster. UPDATE 3 - MAINTENANCE EXTENDED: Today's maintenance has been further extended. We will work on getting the servers back online as soon as possible. Additional compensation will be provided accordingly. We apologize once again for the inconvenience and thank you for your understanding. UPDATE 2 - MAINTENANCE EXTENDED: We regret to inform that our maintenance has been further extended by one hour. The maintenance period is thus expected to finish at EDT 08:00, June 7. We apologize for the inconvenience. UPDATE - MAINTENANCE EXTENDED: We regret to inform that our maintenance has been extended by one hour. The maintenance period is thus expected to finish at EDT 07:00, June 7. Greetings, Saviors! We would like to announce the details of our weekly maintenance for June 7th, 2016. Make sure to check below for the maintenance schedule and patch notes. Please note that other issues and bugs are also being worked on even if they are not mentioned below. [Maintenance Period] 01:00 to 06:00 (EDT) June 7th, 2016 [Patch Notes] 1. General Contents - The price of Tokens in the TP Shop will be reduced from 198 TP to 99 TP (https://treeofsavior.com/news/?n=434&vp=2) - Three new loading images have been added. 2. Quest Related - The First Epitaph (1): The problem of being unable to get the Flat Stone back after canceling the process of making a shovel has been fixed. - Can't Be Taken Away (2): You will now be able to obtain Condensed Cursed Energy from Red Wood Goblins. - Pull out the Metal Plate: You can now complete the quest even if your summons or companions defeat the monster. 3. Skill Related 3.1 Cleric Skills > Cure: Fixed the problem of the sound getting muted when Cure: Damage Interval is active. 3.2 Krivis Skills > Melstis: Consumables can no longer be used while casting this skill. 3.3 Thaumaturge Skills > Swell Left Arm and Swell Right Arm: The equipment on the corresponding arm will now increase in size when using these skills. 4. Warp - Warp prices will no longer appear on-screen when using a Warp Scroll. - Moving to the map where the Warp Scroll was last used will no longer be impossible when the amount of silver carried by the character is insufficient. - Hitting the space bar consecutively when warping at the Second Demon Prison will no longer make the character warp multiple times. 5. Cloaking - Heal and font effects on enemy characters will no longer be shown when they are Cloaking. - Guild members in a Cloaking state will now appear translucent. 6. Miscellaneous - Companions will now look in the same direction as your character when close by, and face towards your character when far away. - In mouse mode, the attack speed will no longer be faster than normal. As always, we thank you for your continued support, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff