Compensation for Instability Issues

Greetings, Saviors.

As announced earlier, we will soon be sending out compensation for recent instability issues to players in all servers.
 

Common Compensation

The following items will be delivered today to your team’s Message Box:

- EXP Tome (14 Days) x3
- Challenge Mode One Entry Voucher (14 Days) x2
- Instanced Dungeon Multiply Token (14 Days) x2

These items will be sent to all teams in all servers. Please retrieve these items from your lodge within one month (check the expiry date of the message), and remember that timed items are untradeable and cannot be transferred via Team Storage.

Feedback Rewards

We will also be rewarding players who contribute with detailed, valuable feedback on instability issues via our Support ticket system with the following:

- [Event] Token (30 Days) x1

This reward will be sent one time per team and only during scheduled maintenances. This reward applies only to players with tickets submitted from the date of this announcement.

To be eligible for a feedback reward, your ticket must include all of the following information (players who submitted tickets before this announcement will also be eligible, even if one or two pieces of information are missing from the ticket):

- Basic account info (server, team name)
- Region (country/state/city where you access the game from)
- Full PC specifications
- Network status (ping test results*)
- Addon use (do you use any, and if so which)
- Antivirus use (do you use any, and if so which)
- Precise dates and times of lag occurrence (server time)
- Time when you first noticed an increase in general lag symptoms
- Map(s) where you experienced severe lag
- Sample video showing at least more than a few seconds of instability symptoms (YouTube link)
 

* How to Run Your Ping Test

1) If you play in [SA] Silute, follow the instructions in [this post] (the first command test, not the online CloudPing test).

2) If you play in other servers, use the same test but replace “s3.sa-east-1.amazonaws.com” in the command with information from your own server:

For [NA] Klaipeda, type “s3.us-east-1.amazonaws.com”.
For [EU] Fedimian, type “s3.eu-central-1.amazonaws.com”.
For [SEA] Telsiai, type “s3.ap-southeast-1.amazonaws.com”.

3) In your ticket (not on the forums), attach a screenshot of the results, as exemplified in the post linked above.