[COMPLETE] Official Forum Maintenance - October 20th, 2016

Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 October 20th, 2016 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff

Brain of Savior! Research Survey Report

Possible Issue with Boruta Seals

Greetings Saviors, We have recently come across a minor issue with the new Boruta Seal equipment and we would like to let you know beforehand that players will not be able to enhance their Boruta Seals until further notice. We will let you know through our announcements page when the issue has been resolved.      Thank you for your patience and understanding.

[UPDATE] [RESOLVED] Issues Detected on the 'Silute' Server

Greetings, Saviors.   We are aware that the 'Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing any issues with the game, please send a ticket describing the problem via our Support page.   Thank you.     Note: Please be advised that a compensation will be sent later on. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.

Scheduled Maintenance for July 1~2, 2024

Greetings, Saviors!We would like to announce the details of our weekly maintenance for (July 2, 2024). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.

Known Issues: May 17, 2018

Greetings, Saviors. The following issues have been recently reported:   1) Earth Tower Instability - Several players have reported crash and disconnection issues throughout Earth Tower. We are currently looking into the source of this issue and we will update this announcement once we obtain more details about the errors reported. If you are encountering this issue, kindly report it through a Support ticket along with the following information: 1) Did the crash/disconnection happen only to you or to all party members at the same time? 2) At what time and where did the issue happen? 3) Your location, PC specifications, internet connection and other details you may be able to provide. 4) Your lastreplay file (Steam/steamapps/common/TreeOfSavior/release/replay/lastreplay). Thank you for your patience and understanding.   Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.

Scheduled Maintenance for March 24~25, 2025

Greetings, Saviors!We would like to announce the details of our weekly maintenance for (March 25, 2025). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.

Regarding the Issue with GTW

Greetings Saviors.   It had recently come to our attention that many players were barred from participating in Guild Territory Wars with an in-game message that said they could not participate for 14 days because of abandoning a guild. We have found out that this was caused by an error in the way which the game checked the player entry restrictions and guild membership and we will be patching the game to resolve the issue during our Scheduled Maintenance on February 19th, 2019.   As the majority of our players could not participate in GTW, we deemed that it would only be fair that we reset the seize status for ALL SERVERS that resulted from GTW that just took place over the past two days.   This means that tariffs will not be distributed to the guilds that successfully seized the spot areas, and all tariff rates for all cities across all servers will be manually reset until the next GTW session. Please note that the timed items related to the event(e.g. potions) will not be removed.   The following items will be provided to ALL PLAYERS during this week's Scheduled Maintenance as compensation for the issue:   - [GTW Event] Small Elixir of HP Recovery x20 - [GTW Event] Small Elixir of SP Recovery x20 - [GTW Event] Lv 15 Condensed HP Potion x20 - [GTW Event] Lv 15 Condensed SP Potion x20 - [GTW Event] Urgent Repair Kit x5 - [GTW Event] Lv 15 Condensed Movement Speed Potion x5   We apologize for the inconvenience we have caused over the issue and thank you again for your patience and understanding.     Regards,   Tree of Savior Team

Scheduled Maintenance for February 10~11, 2025

Greetings, Saviors!We would like to announce the details of our weekly maintenance for (February 11, 2025). Make sure to check below for the maintenance schedule and patch notes.Please note that other issues and bugs are also being worked on even if they are not mentioned below.