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[COMPLETE] Temporary Maintenance - June 3rd, 2016
Greetings Saviors, The maintenance has ended and you will now have access to the game servers. We are planning to have temporary maintenance across all servers. Please refer to the details below. 1. Time 1) [EDT] 02:30 a.m. ~ 03:30 a.m. June 3rd, 2016 2. Reason 1) Addition of limitations to Token purchases for characters under level 150 when purchasing from the TP Shop A. Characters under level 150 will only be able to purchase 1 Token every 24 hours - This limitation will be applied to all characters in the account on a character by character basis B. Other high level characters in the team do not allow lower level characters to purchase more often - Example : A level 10 character will not be able to purchase more than 1 Token per day even if there is a level 200 character in the team. - Please remember that Token benefits are shared across the team 3. Compensation 1) 3 hour extension of Token benefits 2) 1 x EXP Tome Thank you for your continued cooperation, support, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
[RESOLVED]TP Bundles Sales Temporarily Disabled
UPDATED: The sales of TP bundles and Steam Inventory function are now back up again. Minor updates on the images of the TP bundles have occurred and they will have the region's full name instead of abbreviation. Greetings, saviors. Due to certain issues regarding the TP bundles, we will temporarily stop the sales of TP bundles and disable the Steam Inventory function. The sales and the Steam Inventory function will resume when the issues are dealt with. However, the exact period of the temporary shutdown will differ from region to region. Please note that those who have bought TP bundles prior will not be affected by this. We apologize for any and all inconveniences this might have caused you. Thank you. Sincerely, IMC Staff
[Hotfix] [EU] Fedimian Server - Automatic Party Matching System Fix
Greetings Saviors, We have fixed the issue with the Automatic Party Matching System for the [EU] Fedimian Server. Our apologies for the inconvenience you may have experienced during this time. We will be providing one Instanced Dungeon Reset Voucher in order to allow you to go to the missions that you missed during this period. Please read the details below. 1. Automatic Party Matching System Malfunction Period - [EDT] 06:30 Wednesday, June 1 ~ 05:40 Wednesday, June 2, 2016 2. Compensation - Instanced Dungeon Reset Voucher x1 3. Compensation Redeem Period - Until [EDT] 23:59 June 4th Once again we apologize for the inconvenience. As always, thank you for your continued understanding, love and support for Tree of Savior. Sincerely, IMC Staff
[Hotfix] Server Capacity Enhancement for Mercenary Mission Instances
Greetings Saviors, We have enhanced the server capacity for Mercenary Mission Instances across all servers. More players will now be able to access the instances at the same time. We will strive to continue the improvement of the overall gaming environment. Thank you for your continued support, enthusiasm, feedback and love for Tree of Savior. Sincerely, IMC Staff
[COMPLETE] Temporary Maintenance Notice – June 2, 2016
UPDATE - MAINTENANCE COMPLETE: The servers are back up and you should be able to log into the worlds now. Note: We apologize once again for the inconvenience caused by the recent TP bundle issues. Should you encounter any further issues related to TP bundles, kindly send us a ticket through our Support page. Compensation: Token time extension - 2 hours UPDATE - MAINTENANCE EXTENDED: We regret to inform that today's temporary maintenance period has been extended. We will work on getting the servers back online as soon as possible. Additional compensation will be provided accordingly. Thank you for understanding. Greetings, Saviors. We will soon be performing a short maintenance on all our servers in order to fix the previously announced issue of TP bundles being unredeemable even after yesterday's patch (see announcement here). The maintenance period will start at the following time: [EDT] 03:10 AM - June 2, 2016 This maintenance is expected to last approximately 30 minutes. Thank you for understanding. Sincerely, IMC Staff
Regarding Missing TP Bundles After Yesterday’s Patch
Greetings, Saviors. Thanks to your reports, we’ve become aware that some players have lost their previously purchased TP bundles from their accounts after our latest temporary maintenance, meant to fix the issue of multiple TP bundles not being properly redeemed. We would like to let you know that we are currently looking into how we can fix this issue and return the missing TP bundles to their respective accounts. Meanwhile, if you find that any of your purchased TP bundles have disappeared after yesterday’s maintenance, or if you’re experiencing other TP bundle-related problems, we would like to ask you to please send us a ticket through our Support page. In your ticket, make sure to mention your team name and server information, as well as the type of TP bundles you purchased (100TP / 300TP / 500TP / 900TP) and the approximate time they were lost from your account. If possible, also attach screenshots of all relevant information. Thank you. Sincerely, IMC Staff
Temporary Maintenance – June 1st, 2016.
Greetings Saviors, All Servers will undergo short temporary maintenance. 1. Maintenance Period - [EDT] 06:00 to 06:30 (approximately 30 minutes ) Wednesday, June 1, 2016 2. Reason - In order to solve the multiple TP bundles not being able to be redeemed. 3. Compensation: - 1-hour and half Token time extension Note that this temporary maintenance will affect all the servers Thank you for understanding. Sincerely, IMC Staff
Announcement regarding the inability to redeem multiple TP Bundles
Greetings Saviors, We have found that it is currently not possible to redeeming multiple TP bundles that offer the same amount of TP thanks to your excellent feedback. We would like to offer our most sincere apologize for any inconvenience and confusion this may have caused and humbly ask for your understanding while we work hard to solve this issue. We would also like to kindly request that you refrain from purchasing multiple TP bundles of the same amount for the time being. An announcement as soon as this issue has been resolved. As always, thank you for your continued cooperation, support, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
Klaipeda and Orsha Servers Connection Issues - May 30th, 2016
Greetings Saviors, We are aware that players may have been experiencing temporary connection issues to the Klaipeda and Orsha servers. This was due to some internal connection issues between the servers. The issue has been resolved at [EDT] 07:30 May 30th and you should now be able to access the game. Please let us know via the ticket system if you are still having trouble accessing the game after this point. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff