Search article
ALL
Scheduled Maintenance for June 19, 2018
#patchnote0.1 @(June 19, 2018) $[EDT] 01:00 to 05:00 @(June 19, 2018) $[BRT] 02:00 to 06:00 @(June 19, 2018) $[CEST] 07:00 to 11:00 @(June 19, 2018) $[SGT] 13:00 to 17:00 +EVENTS !/uploads/ckeditor/f02d5db78c3eede6b19a4f18c79f7803.jpg ?<b>NEW! The Cursed Shore</b> - Venture into the unforgiving Cursed Shore, a territory inhabited by powerful monsters and an elusive beast guarding the most valuable treasures... - This event is open to characters of level 350+ and Rank 8+ until July 17, 2018. - {{Click here to find out how you can participate!|https://treeofsavior.com/page/news/view.php?n=1393}} ?<b>Rainbow Trek CLOSING</b> - The Rainbow Trek event comes to an end during this maintenance. - Make sure to make the most out of your last day in all the event destinations! ?<b>Secret of the Tree Root Crystals CLOSING NEXT WEEK</b> - Remember that the Secret of the Tree Root Crystals event is closing next week on June 26, 2018. - {{Click here to find out how you can participate and win Attribute Points, buffs and exclusive items!|https://treeofsavior.com/page/news/view.php?n=1393}} +TP SHOP ?<b>Leticia's Secret Cube AVAILABLE UNTIL NEXT WEEK</b> - This edition of Leticia's Secret Cube will be available at the TP Shop only until June 26, 2018! - {{Click here to see all the items included in the current edition of the Cube!|https://treeofsavior.com/page/news/view.php?n=1391}} +CHANGES ?<b>[SA] GTW Schedule Changes</b> - Guild Territory Wars tests currently taking place in [SA] Silute will now start at EDT 20:00 (until 21:00), or BRT 21:00 (until 22:00). - Remember that these are only unofficial system tests that may occasionally take place at a different schedule without prior notice. - Other servers should not be affected by this schedule change. ?<b>Pineapple Removed from Goddess' Blessed Cube</b> - The Pineapple item obtained from the latest edition of the Goddess' Blessed Cube has been removed from the Cube. - {{Click here for details.|https://treeofsavior.com/page/news/view.php?n=1398}}
On Recent Enhancement Errors
Greetings, Saviors. We would like to offer some clarification on an item enhancement issue recently made known through our forums. The Error A problem was discovered where a specific item of 0 Potential failed to be destroyed even after several failed enhancement attempts. The same error could not be reproduced when we looked into the case, but investigating the “Error code: 9” message that accompanied it led us to the following conclusions: 1) In the database, the item was protected through the “item lock” function, but in the game server it was being mistaken for an unlocked item, something we believe is an extremely rare occurrence. 2) Enhancement attempts cannot be performed on locked items, of course, but because of this occurrence the attempt went through. 3) When the enhancement failed, a request was made to the database to destroy the item, but because the item was considered as locked in the database, it generated an integrity error. 4) Since an exception was created that allowed the item not to be destroyed, the game server should counteract that with a rollback, but due to its insufficient exception handling ability that is not what happened. Further Investigation Upon finding out about this error, we performed an investigation on equipment items across all iTOS servers to determine whether the same error had occurred in the past. We found two other instances of this error, spread across two different accounts. The results showed that both affected items had already been seized. Date & time Item Level Details 2017-Nov-08 05:29:44 Skull Breaker 315 - The item was considered as destroyed 7 times, so it was detected and seized by our team. 2017-Aug-23 17:01:21 Toy Hammer 75 - The item was considered as destroyed 3 times, so it was detected and seized by our team. In conclusion, the two items affected by this error no longer existed in the game. Future Measures We have now implemented a system that detects cases like this in real-time, and we will also be performing regular investigations to check for potential problems. Through future patch updates, we have plans to resolve discrepancies between server and database, and reinforce the processing logic responsible for determining the success of enhancement attempts. These updates will be applied to the game as soon as possible. Q&A 1) Does that mean the bug is fixed now? The error isn’t completely fixed yet, but even if it does occur again we are ready to detect and process it within a short amount of time. 2) Is there a way to reproduce the bug in-game right now? Some players have suggested that the error can be reproduced through specific addons, but we have yet to find any connection between them. We would also like to add that enhancement attempts performed one hit at a time or three hits at once are a mere visual difference and do not affect the actual chances of success. We offer our apologies for any misunderstanding that may have arisen from this issue. Thank you for your patience and understanding.
Goddess' Blessed Cube Pineapple Item REMOVED
Greetings, Saviors. We would like to offer an update on the issue of the Goddess' Blessed Cube Pineapple item. Pineapple item REMOVED The Pineapple item has been removed from this edition of the Goddess' Blessed Cube. As this item cannot be exchanged for medals. players who received the Pineapple from the cube and wish to exchange it may submit a Support ticket to receive an additional Goddess' Blessed Cube (from this edition of the Goddess' Blessed Cube only).
Compensation for Instability Issues
Greetings, Saviors. As announced earlier, we will soon be sending out compensation for recent instability issues to players in all servers. Common Compensation The following items will be delivered today to your team’s Message Box: - EXP Tome (14 Days) x3 - Challenge Mode One Entry Voucher (14 Days) x2 - Instanced Dungeon Multiply Token (14 Days) x2 These items will be sent to all teams in all servers. Please retrieve these items from your lodge within one month (check the expiry date of the message), and remember that timed items are untradeable and cannot be transferred via Team Storage. Feedback Rewards We will also be rewarding players who contribute with detailed, valuable feedback on instability issues via our Support ticket system with the following: - [Event] Token (30 Days) x1 This reward will be sent one time per team and only during scheduled maintenances. This reward applies only to players with tickets submitted from the date of this announcement. To be eligible for a feedback reward, your ticket must include all of the following information (players who submitted tickets before this announcement will also be eligible, even if one or two pieces of information are missing from the ticket): - Basic account info (server, team name) - Region (country/state/city where you access the game from) - Full PC specifications - Network status (ping test results*) - Addon use (do you use any, and if so which) - Antivirus use (do you use any, and if so which) - Precise dates and times of lag occurrence (server time) - Time when you first noticed an increase in general lag symptoms - Map(s) where you experienced severe lag - Sample video showing at least more than a few seconds of instability symptoms (YouTube link) * How to Run Your Ping Test 1) If you play in [SA] Silute, follow the instructions in [this post] (the first command test, not the online CloudPing test). 2) If you play in other servers, use the same test but replace “s3.sa-east-1.amazonaws.com” in the command with information from your own server: For [NA] Klaipeda, type “s3.us-east-1.amazonaws.com”. For [EU] Fedimian, type “s3.eu-central-1.amazonaws.com”. For [SEA] Telsiai, type “s3.ap-southeast-1.amazonaws.com”. 3) In your ticket (not on the forums), attach a screenshot of the results, as exemplified in the post linked above.
[SA] Known Issues: Instability II
Greetings, Saviors. We would like to offer an update on the issues of instability currently affecting our [SA] Silute server. We have been thoroughly assessing your reports on the problem and we encourage players to keep providing information, as it will help speed up the process of finding a solution. As of yet, however, we have been unable to determine whether the excessive lag in the region is caused mainly by network issues or by other factors. Currently, we have detected a few elements in the server logic that could be the source of the issue and we are working to fix them, although we remain unsure of whether they affect South America alone or other server regions as well. The updated patch will be applied as soon as possible, after which it will be closely monitored for results. As what happened with the nearby party search function, which has been temporarily disabled, we are in the process of analyzing other game functions which could cause a burden on the server. We are also processing different logs in order to detect delays generated by specific skills or item combinations. Once again we would like to offer our sincere apologies for the inconvenience caused. We are now preparing compensation for players of all servers, which will be announced soon through our News page. Thank you for your patience and understanding.
[UPDATE] Scheduled Maintenance for June 12, 2018
#patchnote0.1 @(June 12, 2018) $[EDT] 01:00 to 05:00 @(June 12, 2018) $[BRT] 02:00 to 06:00 @(June 12, 2018) $[CEST] 07:00 to 11:00 @(June 12, 2018) $[SGT] 13:00 to 17:00 +EVENTS ?<b>Gear Up Festival CLOSING</b> - The Gear Up Festival event comes to an end during this maintenance. - Make sure you didn't miss out on all the transcendence, enhancement and looting perks! ?<b>Kupole's Daily Attendance Check (May '18) CLOSING</b> - This month's Daily Attendance Check event is coming to an end with this maintenance. - It's your last day to get the Kupole's EXP buff! ?<b>Rainbow Trek CLOSING NEXT WEEK</b> - Remember that the Rainbow Trek event is closing next week on June 19! - You have one last week to hop onto the rainbow all across TOS' best city destinations! - {{Click here to find out how you can participate.|https://treeofsavior.com/page/news/view.php?n=1364}} +TP SHOP !/uploads/ckeditor/4be4100c884432681efce877f3d12a2b.jpg ?<b>Leticia's Secret Cube NEW EDITION</b> - A new edition of Leticia's Secret Cube will be available at the TP Shop until June 26, 2018. - {{Click here to see all the items included in this edition of the Cube!|https://treeofsavior.com/page/news/view.php?n=1391}} ?<b>Goddess' Blessed Cube REMOVED</b> - The current edition of the Goddess' Blessed Cube is being removed from the TP Shop during this maintenance. - The Goddess' Blessed Cube special bonus event will also come to an during this maintenance. - Keep an eye on our News page for details on the next edition of the Cube! +FIXES ?<b>Client Crashes</b> - Corrected the error causing the client to crash when certain items were linked on the chat window. ?<b>Pineapple Exchangeable for Medals</b> - The Pineapple item included in the latest edition of the Goddess' Blessed Cube can now be successfully exchanged for medals at the Exchange Shop. ?<b>Survey NPC Removed</b> - The survey event NPC remaining in the West Siauliai Woods map will be removed during this maintenance. ?<b>Party UI Error</b> - The Party UI will no longer incorrectly become maximized when party members are offline. +[SA] UPDATE ?<b>Party Search Function Unavailable</b> - In order to address reports of lag occurrences in [SA] Silute, we will be temporarily suspending the nearby party search function in the server.
Leticia's Secret Cube Item List - June 12, 2018
※ IMPORTANT: Please note that your character must be above level 40 to use this content.
[SA] Known Issues: June 05, 2018
Greetings, Saviors. We are aware that the 'Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing this issue with the game, kindly share the screenshot of your Ping test result on the link below: https://forum.treeofsavior.com/t/ping-test-for-sa-silute-players-after-4-10-maintenance/379775 Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Scheduled Maintenance for June 5, 2018
#patchnote0.1 @(June 5, 2018) $[EDT] 01:00 to 05:00 @(June 5, 2018) $[BRT] 02:00 to 06:00 @(June 5, 2018) $[CEST] 07:00 to 11:00 @(June 5, 2018) $[SGT] 13:00 to 17:00 +EVENTS ?<b>Gear Up Festival CLOSING NEXT WEEK</b> - Don't forget that the Gear Up Festival event is running only until June 12, 2018! - You have one more week to take advantage of all the transcendence, enhancement and looting perks for your gear! - {{Click here to find out how to participate.|https://treeofsavior.com/page/news/view.php?n=1375}} +TP SHOP ?<b>Goddess' Blessed Cube AVAILABLE UNTIL NEXT WEEK</b> - The current edition of the Goddess' Blessed Cube containing the new fairy costumes and accessories will be available in the TP Shop only until June 12, 2018. - {{Click here to see all the items included in this edition of the Cube!|https://treeofsavior.com/page/news/view.php?n=1369}} ?<b>Goddess' Blessed Cube SPECIAL BONUS EVENT</b> - In this edition of the Goddess’ Blessed Cube (May 29 - June 12, 2018), you can get extra Rank A or B items for opening multiple Cubes! - {{Click here to find out how!|https://treeofsavior.com/page/news/view.php?n=1370}} ?<b>Nesting Chick REMOVED</b> - The Nesting Chick item will be removed from this edition of the Goddess' Blessed Cube. - As this item cannot be exchanged for medals, players who received the Nesting Chick from the current edition of the Cube and wish to exchange it may submit a Support ticket to receive an additional Goddess' Blessed Cube. +FIXES ?<b>Stability Measures</b> - Revised and removed logic responsible for triggering client crashes in order to increase overall stability and compatibility. - Removed elements generating memory leaks in order to improve client optimization. ?<b>Market Fees Updated</b> - We will be properly updating Market registration fees (50% reduction) as announced in the patch notes of May 29, 2018. - {{See the patch notes for May 29 here.|https://treeofsavior.com/page/news/view.php?n=1371}} - {{More information about the issue here.|https://treeofsavior.com/page/news/view.php?n=1385}} ?<b>[SA] Sausys Room 9 Lag Fix</b> - We will increase the number of channels in [SA] Silute and rearrange them in order to address lag issues occurring in certain maps, namely Sausys Room 9. - {{More information about the issue here.|https://treeofsavior.com/page/news/view.php?n=1386}} ?<b>Blessed Gems Returned for Event Gear</b> - In order with the recent transcendence system updates and the reduction of Blessed Gem requirements, we will be returning Blessed Gems to owners of transcended event gear. - The returned Blessed Gems will be sent to the Market Retrieve tab of the corresponding character during this maintenance. - {{Click here for more information on the issue.|https://treeofsavior.com/page/news/view.php?n=1384}} ?<b>Earth Tower Entry Voucher Errors</b> - Corrected quantity display errors in the Earth Tower One Entry Voucher item. - These Vouchers can now also be moved in multiple units at a time as intended. ?<b>Blessed Cube Items Now Exchangeable</b> - The Beach Straw Hat, Heart Candy and Snorkeling Mask items from the current edition of Goddess' Blessed Cube can now be exchanged for medals at the Exchange Shop as intended. ?<b>Retiarius/Onmyoji Costumes in TP Shop</b> - The Retiarius Rudiarius and Onmyoji Royal Court costumes will be available for purchase at the TP Shop as intended. ?<b>Hethran Badge Error</b> - Hethran Badges will no longer occasionally fail to prompt the corresponding quest when used by certain characters. ?<b>Character Glitches</b> - Corrected visual glitches occurring in characters' faces when played on PCs with Ryzen CPUs. ?<b>Market Number Error</b> - Prices of 1,000,000 Silver will no longer incorrectly display as 1000K in the Market.