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KNOWN ISSUES
[COMPLETE] [Resolved] Known Issue: October 11, 2018
Greetings, Saviors. The following issue has recently come to our attention. Issues with the Out Comes the Full Moon event [UPDATE] The issue where players could not receive the Mini Moon has been fixed but there still remains the issue where the Mini Moon is invisible to the player. Those of you being shown the message "you cannot join the daily event now" will already have a Mini Moon that is invisible so you can still proceed with collecting the fragments. We will let you know through the announcements after we've applied the patch to resolve the issues for the invisible Mini Moon and text errors in the event NPC. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[Resolved] Known Issue: September 7, 2018
Greetings, Saviors. The following issue has recently come to our attention. TBL matching issues and players' Uphill Points being reset We've had reports from players that they are having difficulty queuing for TBL and also that their Uphill points had been reset after the temporary maintenance on September 7, 2018. We wanted to let you know that the issue was just temporary and all players' points should be displayed correctly and queuing for TBL should be in working order as of the current time. If your points are still displayed incorrectly, check back again after participating and earning points in the said event and your accumulated points will be displayed correctly once again.
[UPDATE] Known Issue: August 22, 2018
Greetings, Saviors. The following issue has recently come to our attention. Regarding the Invite A Friend Event We've had reports from our players that some of you are facing issues with the rewards for participating in the Invite A Friend event. Our devs are currently working on the said issue and the Friend Invite Codes will temporarily be disabled for the time being. [Updated] The Event NPC will not be interactable while the issue is being worked on.
Known Issues: July 11, 2018 [2]
Greetings, Saviors. The following issues have recently been reported. 1) Server Instability - Players have reported experiencing lag occurrences and general server instability after the scheduled maintenance of July 10, 2018. We are currently investigating the source of the issue and will keep you updated with more information. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: July 11, 2018
Greetings, Saviors. The following issues have recently been reported. 1) [FIXED] Unintended Soundtrack Reverb - An unintended reverb effect was affecting the background tracks of specific maps in the game. This issue is now fixed. Please restart your client in order to apply the changes. 2) [FIXED] Incorrect Cube Items Listed in Beauty Shop - The Goddess' Blessed Cube item preview in the Beauty Shop UI was displaying an incorrect list of items. This issue is now fixed. Please restart your client in order to apply the changes. 3) [FIXED] GTW System Messages Missing - Guild Territory Wars system messages alerting players of the beginning of the session were not appearing in the game. This issue is now fixed. Please restart your client in order to apply the changes. 4) [FIXED] Incorrect Soccer Event System Messages Displaying - The game was displaying unintended system messages about soccer events. This issue is now fixed. Please restart your client in order to apply the changes. 5) Incorrect Item Listed In Uphill Defense Shop - The Uphill Defense Shop has been reported to incorrectly list Megaphone (14 Days), while not listing the 6-Star Gem Abrasive item which should be included in the shop. This issue will be corrected during the scheduled maintenance of July 17, 2018. Thank you for your understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issues: June 27, 2018
Greetings, Saviors. The following issue has recently been reported. 1) Guild Promotion Board Error - Opening the Guild Promotion Board UI has been known to prompt the error message above. This issue is set to be fixed during the scheduled maintenance of July 3, 2018. Until then, this feature may not work as intended. Thank you for your understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[RESOLVED] Known Issues: June 26, 2018
Greetings Saviors, After the June 26 maintenance, the following issue has been reported: 1) Unable to Sell Items to NPC Shops - Players have reported that they are unable to sell items to the NPC shops throughout the various cities. We are aware of the problem and are looking into it. We will update this announcement when the issue has been resolved. Thank you. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[RESOLVED] Known Issues: June 25, 2018
Greetings, Saviors. The following issues have been recently reported: 1) [RESOLVED] Incorrect Instanced Dungeon Bonus - Over the past weekend (June 23-24, 2018), instanced dungeons in the game dropped an additional Silver bonus upon being completed. This bonus is part of a weekend event that is being released this week (details announced later today), but some of the event data was incorrectly added to the game too soon. We apologize for the misunderstandings caused by this issue. The bonus will be applied as intended during the event weekends (please see the event announcement later today for more details). Thank you. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[FIXED] Known Issues: June 20, 2018
Greetings, Saviors. The following issues have been recently reported: 1) [FIXED] Cursed Scorpios Dropping the Wrong Item - Scorpio monsters from The Cursed Shore event have been reported to drop Attribute Points: 500 instead of Attribute Points 1,000 as previously stated in the event announcement. This issue has been fixed and you will now be able to obtain Attribute Points 1,000 from Cursed Scorpio monsters (according to the rules of the event). 2) [FIXED] Movement Glitches - Players have experienced occasional movement glitches where their characters involuntarily return to the initial point after walking a few steps. This issue has been fixed and you should no longer experience the same glitches. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.