Search article
KNOWN ISSUES
[UPDATE] Known Issues - August 27, 2019
Greetings Saviors, The following issue has recently come to our attention: - The issue with the level of Unique Enchant Jewel from Leticia Cube - [RESOLVED] Snow Globe Cube being displayed as Wake Up Special Premium Package in the Shop UI The devs are aware of the above issue and the Lv.1 Unique Enchant Jewels will be retrieved and replaced with appropriate Unique Enchant Jewels after the current edition of Leticia Cube is removed. [RESOLVED] The Snow Globe Cube will now display the correct name in the game's Shop UI. Thank you for your patience understanding.
[UPDATE] Known Issues - August 21, 2019
Greetings, Saviors. The following issues have recently come to our attention since the Scheduled Maintenance on August 20, 2019: - [RESOLVED] Paperbox removed from inventory - Players being unable to close the Shop UI by pressing the close button The removed item will be restored next week and the issues with the Shop UI is currently under investigation by our devs. [UPDATE] The removed Paperboxes are now restored. Please check your Market Retrieve Tab. If your Paperbox is not restored, please submit a ticket. Thank you for your patience and understanding. Regards, Tree of Savior Team
Trading Items in The Magic Pond Event
Greetings, Saviors. We would like to announce that the implemented a hotfix to fix an error. If you are having difficulties trading items on the Talt Processing Device as a part of our Magic Pond event, please restart and update the game with the latest patch. We apologize for the inconvenience and thank you for your patience.
Known Issues - July 16, 2019
Greetings Saviors, The following issues have recently come to our attention: - Frequent VGA error crash issues while playing the game The devs are aware of the above issue and currently working to resolve it as soon as possible. We will keep you updated through our Announcement page. When sending in tickets regarding the issue, please send us your "/TreeOfSavior/system/" directory as it can help us in resolving the issue. Thank you for your patience and understanding. Regards, Tree of Savior Team
[UPDATE] Known Issues - June 26, 2019
Greetings Saviors, The following issues have recently come to our attention: - Issue with the movement speed when using Musketeer's Sniper's Serenity skill - Ying Yang Harmony being cast in the wrong direction when using mouse mode - [RESOLVED] Gemstone Feud not held in some channels - Attribute Point items missing from the Victory Dungeon Trader - Players who have advanced into the Bokor class not being able to change their class - [RESOLVED] Increased HP of Challenge Mode Bosses The devs are aware of the above issues and will resolve them as soon as possible. We will keep you updated through our Announcement pages. Thank you for your patience and understanding.
Known Issues - June 11, 2019
Greetings Saviors, The following issue has come to our attention: - Growing Together Sprout Shop and the players' Sprout items removed from the game The devs are aware of the issue and all Sprouts removed will be restored along with appropriate compensations with a temporary maintenance, the details of which will be announced later through our event pages. Thank you for your patience and understanding.
Known Issues - May 20, 2019
- Boruta Scheduled Respawn Time Issue. The devs are aware of the above issue and currently in the process of reviewing the cause. We will update this Annoucement for further details. Thank you for your patience and understanding.
Known Issues - April 12, 2019
Greetings, Saviors. We would like to inform you that the following issue has been fixed: 1) Items with # in their memo inducing game crashes - Make sure to restart your game in order to apply the fix. If you are experiencing any other issues, please contact Support via the ticket system. Thank you for your understanding.
[Known Issue] NEW! Poof! Spring Transformation Event Reward Issue
Greetings Saviors, The reports already sent to the devs and are being reviewed. And we will update via this Announcement to let you know when it is fixed. We will send the compensation during the next maintenance. Again we are sorry for your inconvenience.