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KNOWN ISSUES
Known Issues after 19th Feb Maintenance
Greetings Saviors, The following issues have come to our attention since the Scheduled Maintenance on February 19, 2019. 1) Specific action duplicates Borutas Wing 2) Having an error while crafting an item The reports already sent to the devs and are being reviewed. And we will update via this Announcement to let you know when it is fixed. Again we are sorry for your inconvenience. When in case of sending Support tickets, please specify your Team Name and also possible, ScreenShots/Videos/Timestamps. It may allow us to find common ground or specific errors, the more info we may have, the faster these issues could come to an end.
Possible Issue with Boruta Seals
Greetings Saviors, We have recently come across a minor issue with the new Boruta Seal equipment and we would like to let you know beforehand that players will not be able to enhance their Boruta Seals until further notice. We will let you know through our announcements page when the issue has been resolved. Thank you for your patience and understanding.
[UPDATE] Known Issues Jan 23, 2019
Greetings Saviors, The following issues have come to our attention since the Scheduled Maintenance on January 22, 2019. 1) The issue where some players are still affected with the inventory items not being displayed correctly due to items that still have magic amplification bonuses. 2) Corsair's Pillaging attribute not being applied correctly while fighting monsters. 3) Barbarian's Frenzy: Enhance attribute not being applied correctly to the player's damage output. 4) Players receiving additional damage when equipped with full Kite Moor set. Resolved Issue - Hoplite normal attacks not dealing any damage in PvP situations when the player is under the effects of Sharp Spear Ongoing Issues - The issue where chat emotes are displayed as dots and is not displayed correctly in the chat window when entered. - Priests being able to use Resurrect more than once per round in TBL contrary to its tooltip description. - We are still currently at work restoring the players' items that were discarded while equipping gems. - Players who have lost potentials or had their items destroyed due to the Gear Grind Weekend event will be compensated by the upcoming Scheduled Maintenance on Jan 29, 2019, during which Premium Awakening Stones will also be given out as compensation for those who were affected by the issue. Refer to the following announcement for details: https://treeofsavior.com/page/news/view.php?n=1597 Thank you for your patience and understanding.
[UPDATE] Known Issues Jan 18, 2019
Greetings Saviors, The following issues have come to our attention since the Temporary Maintenance on January 17, 2019. 1) The issue Where chat emotes are displayed as dots and is not displayed on the chat window when entered. 2) Priests being able to use Resurrect more than once per round in TBL contrary to its tooltip description. [FIXED] Hoplite normal attacks not dealing any damage in PvP situations when under the effects of Sharp Spear. Our devs are currently aware of the above issues and are currently working to resolve them as soon as possible. We will make sure to let you know by updating this announcement when the said issues have been resolved. Also, we are still in the process of working to restore the lost equipment for the players who have accidentally discarded their items while equipping gems and also compiling the tickets sent in for the return of appearance items as requested by users. Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issues: Jan 15, 2019
Greetings, Saviors. The following issues have recently come to our attention. [FIXED] Event Notice Board missing from city maps. [FIXED] Occasional UI "No Data" and miscellaneous translation errors. [FIXED] Players unable to purchase the Goddess' Blessed Cube at the Beauty Shop. [FIXED] Market use unavailable in [SEA] Telsiai. [FIXED] Guild Promotion board missing from UI. [FIXED] Inventory errors caused by the [Event] Wind Runner item. [FIXED] Issue where Squire Repair Shops could not be used. [FIXED] Incorrect equipment restriction for some items. [FIXED] Incorrect damage increase for Lightning Hands While the above issues have been resolved, we are aware of the following issue that still remains: Players who have not yet been restored their items that have been discarded while equipping gems Please contact us via the tickets with the following information and we will process your requests ASAP. 1) Server 2) Team Name 3) Character Name 4) Approximate time/date item was discarded 5) Name of discarded item Important - Restored items can be found in your character's market retrieve tab. - Timed items that were discarded will not be restored - Consumables that were discarded will not be restored - Other miscellaneous items will not be restored Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[UPDATE] Known Issue: December 29, 2018
Greetings Saviors. The following issues have recently come to our attention. The Error Code & Dungeon entry reset issue for Telsiai and Silute servers - We are currently working to find the means to resolve the issue as soon as possible. - We will be issuing the following items to all players on Telsiai and Silute as compensation for the issue: 5x Saalus Mission One Entry Voucher (5 Days) 5x Instanced Dungeon Reset Voucher (14 Days) 5x Instanced Dungeon Multiply Token (14 Days) Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Known Issue: December 6, 2018
Greetings Saviors. The following issue has recently come to our attention. The Harvest Festival event crops disappearing in less than an hour - We are currently working to find the means to resolve the issue as soon as possible. - "Harvest Festival" event period will be extended for another week(until December 26, 2018) to compensate for players who have missed the chance to participate in the said event. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[COMPLETE] Server Instability in [SA] Silute
Greetings, Saviors. We are aware that the '[SA] Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing any issues with the game, please send a ticket describing the problem via our Support page. Thank you. _____________________________________________________________________________________________________________________________________________ Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
[COMPLETE] Server Instability in [SA] Silute
Greetings, Saviors. We are aware that the '[SA] Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing any issues with the game, please send a ticket describing the problem via our Support page. Thank you. _____________________________________________________________________________________________________________________________________________ Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.