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KNOWN ISSUES
[UPDATE] Silute Server Login Issue [Resolved]
Greetings, Saviors! The following issue has come to our attention. - Login Issue in Silute Server with Error Code 1 - [Resolved] The devs are currently aware and working to resolve the issue. We will let you know by updating this announcement when the issue is resolved. We apologies for the inconvenience caused. Regards, IMC Staff [UPDATE] Greetings, Saviors! We gave out the following compensation with the meaning of apology. Rewards - Token: 3 Days (14 Days) - Instanced Dungeon Multiply Token (14 Days) X 4 - Challenge Mode One Entry Voucher (14 Days) X 5 - Challenge Portal Scroll (14 Days) X 5 - EXP Tome (14 Days) X 6 - Goddess Sculpture (14 Days) X10 - Miracle Seeds (14 Days) X 10 You can receive the above compensation for a week from your mailbox in lodge, thus please do not forget to take the compensation. Ocne again we apologize sincerely to all players who suffered the inconvenience. Regards, IMC Staff
Known Issue: February 11, 2020
Greetings, Saviors! The following issues have come to our attention. - The issue where TP is purchased but cannot be retrieved in the game - The issue where NPC Neringa is not in the city of Orsha - The issue where the Pre-Registration Rewards are delayed The devs are currently aware and working to resolve the issues. We will inform you by updating this announcement when the issues have become resolved. Thank you for your patience and understanding. Regards, IMC Staff
[UPDATE] Known Issue: January 14, 2019
Greetings, Saviors! The following issue has come to our attention. - [Resolved] The issue with the number of entry to the Road To Spring event mission We temporarily closed the Event Notice Board for investigation. The devs are currently aware and working to resolve the issue. We will let you know by updating this announcement when the issue has become resolved. [Resolved] The event mission will now applicable once per character. The UI may appear as an infinite possible entry. Thank you for your patience and understanding. Regards, IMC Staff
Known Issue: December 17, 2019
Greetings, Saviors. The following issue has recently come to our attention. - Christmas Weapon Appearance Item effects not displaying when used on an item of Enhancement +15 or above. The devs are currently aware and working to resolve the issue. We will let you know by updating this announcement when the issue has become resolved. Thank you for your patience and understanding. Regards, IMC Staff
[UPDATE] Known Issue: November 13, 2019
Greetings, Saviors. The following issue has recently come to our attention: - The Transcendence Selection Box from November 2019 Leticia's Cube containing Stage 9 Transcendence Scroll instead of Stage 10. - Players receiving Rank C items from Leticia's Cube Special Reward Event We will be taking the following measures in order to resolve the issue: A) For players who have chosen to obtain a Stage 9 Transcendence Scroll - We will be providing you with the number of Blessed Gems required to reach 100% Stage 10 Transcendence (which is 65 for two-handed weapons). B) For players who have chosen the Blessed Gem x100 because of the news that Stage 9 Scroll is contained in the box - Send us a ticket with your Server and Team Name details and we will replace the Blessed Gem x100 from your inventory and replace them with a Stage 10 Transcendence Scroll C) For players who have not yet opened the Transcendence Selection Box - We will be replacing the box with the one that contains Stage 10 Transcendence scrolls through a temporary maintenance. Please, open the box after maintenance is over if you want to obtain a Stage 10 Transcendence Scroll. D) For players who have received Rank C items as part of the Special Reward Event - We will be issuing all players who have obtained a Rank C item with a compensation box. We are sorry for the inconvenience caused and thank you yet again for your patience and understanding. Regards, IMC Staff
[UPDATE] Known Issues - September 10, 2019
Greetings Saviors, The following issue has recently come to our attention: - [Resolved] The issue related to the number of cubes displayed by the Bonus Cube NPC - [New] The Lucky Golden Pig Egg item missing from the Goddess' Blessed Cube preview list in-game. The Bonus Cube NPC issue has currently been resolved and the number of cubes opened will now be counted correctly. The Lucky Golden Pig Egg is only missing from the preview UI and it has been confirmed that the item is still included in this edition of the Goddess' Blessed Cube. The in-game preview will be fixed to include the Golden Pig Egg as soon as possible. Thank you for your patience and understanding. Regards, IMC STAFF
[UPDATE] Known Issues - August 27, 2019
Greetings Saviors, The following issue has recently come to our attention: - The issue with the level of Unique Enchant Jewel from Leticia Cube - [RESOLVED] Snow Globe Cube being displayed as Wake Up Special Premium Package in the Shop UI The devs are aware of the above issue and the Lv.1 Unique Enchant Jewels will be retrieved and replaced with appropriate Unique Enchant Jewels after the current edition of Leticia Cube is removed. [RESOLVED] The Snow Globe Cube will now display the correct name in the game's Shop UI. Thank you for your patience understanding.
[UPDATE] Known Issues - August 21, 2019
Greetings, Saviors. The following issues have recently come to our attention since the Scheduled Maintenance on August 20, 2019: - [RESOLVED] Paperbox removed from inventory - Players being unable to close the Shop UI by pressing the close button The removed item will be restored next week and the issues with the Shop UI is currently under investigation by our devs. [UPDATE] The removed Paperboxes are now restored. Please check your Market Retrieve Tab. If your Paperbox is not restored, please submit a ticket. Thank you for your patience and understanding. Regards, Tree of Savior Team
Trading Items in The Magic Pond Event
Greetings, Saviors. We would like to announce that the implemented a hotfix to fix an error. If you are having difficulties trading items on the Talt Processing Device as a part of our Magic Pond event, please restart and update the game with the latest patch. We apologize for the inconvenience and thank you for your patience.