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ANNOUNCEMENT
Irregular DPK Issue Processing Complete
Greetings, Saviors! We have completed the investigation on all accounts affected by the DPK errors and returned to normal the remaining accounts where trading restrictions were still in effect. We have also seized any items related to the DPK errors. This includes crafted items, Gems with enhanced levels, traded items and all items which may have been transformed by, exchanged with, or used in conjunction with the affected items. Some accounts were found to have committed serious offenses and were therefore restricted from accessing the game (see Restricted Accounts). Restricted Accounts The players below were found to have given away or otherwise circulated via trading large amounts of affected items, for which they have been restricted from accessing the game. 30 DAYS: M*z 15 DAYS: F***ir T**ja K****Roots R****Ge G*****oria We will not provide compensation to the accounts restricted. Special Compensation To players in the B and C groups, we have sent special compensation equal to the one initially provided to players in group A (see here for an explanation of the three groups). Please check the Message Box in your lodge and receive the compensation items until June 21, 2017. We will now be accepting tickets concerning the results of the investigation. Kindly contact us via the Support page should you have any questions or requests. Thank you once again for your patience and understanding during the process of investigation. We'll keep working to ensure a more stable service for TOS.
Official Forum Maintenance - June 13, 2017
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 June 13, 2017 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
Processing Trade Restrictions
Greetings, Saviors! We continue to process accounts which have been restricted from trading functions. We will be returning each account to its normal state after our evaluation of it is complete and all affected items have been seized. Players whose accounts have been returned to their normal state (without trading restrictions) will receive an alert via GM message in their respective in-game lodge. Special compensation for players to whom DPK-related restrictions were applied will be provided after all the remaining accounts have been processed (this excludes players deemed to have committed serious offenses, who will not be receiving compensation). Thank you once again for your patience and understanding while the investigation is ongoing.
Item Processing May Cause Momentary Disconnection
Greetings, Saviors. We would like to inform players that we are in the process of seizing the items affected by the DPK errors from the remaining accounts involved, and that this process may cause certain players to lose access to the servers for a few moments. This means that, if your account is being processed while you are logged in, you may be logged out from the server and see a “protection mode” message upon attempting to log back in. Please be advised that this in order for us to seize any items that may have remained in your account and it will not last for more than 10 minutes. Also, note that this process will not apply to players whose accounts were not affected by the DPK errors. If your account is not under investigation, you will not be logged off. We will keep you updated on this process through future announcements until it is complete. Thank you for your understanding.
[June 9th] Released Accounts
Greetings, Saviors! In order for players to get back into the game as soon as possible, we have unlocked the following accounts as we have finished investigating and processing them. Below is a list of the accounts released today. [NA] Klaipeda D****Curitis D***ikuru F**ah H***acious I**u M***aki M***KAN M***NGAO N***ERPO q** T***pi [SA] Silute -***nn 0****10100110 A***ys A**ma D****aido D****on D***akiller D***eit D***lz D***man D***no E****ityHope F****ender F***ir F***ndo H****uden i***cence J****hi-kin K****Roots K****udo L****ska L****tica L***p L**oz l**ro M****reca M****riniel M**ri M*z O***es P****aina R****Ge R****val R****yDunno S****ahs S****drazi S****olf093 S****orc S***owsBorn S**s S*T T****sty T***golos T**ja T**z U****rsal V***ar V***gax X****ada Y***ee As we mentioned in our previous announcements, from the accounts listed above, we have proceeded to remove all items related to the DPK error, including those that were crafted, consumed or utilized. This also included items that were crafted using one or more of the affected material items including gems that were enhanced by these items. We did this in all accounts where we deemed that no serious offense was committed. We have sent compensation to these unlocked accounts and special compensation will be provided after our investigation is complete. (Please read previous announcements for more information). We would like to mention that the remaining locked accounts require a deeper investigation. For example, for these accounts we have to thoroughly investigate whether or not certain transactions had negative effects on the market by checking profits and the amount of items that were distributed. Although we understand that this may not have been the true intention of these users, if these transactions affected the market, or if these users actions were deemed inexcusable, this will lead us to investigate these accounts again and to possibly set further restrictions. The extent of these restrictions will be known after our investigations are complete. Since we will have to check these accounts multiple times, investigating them will take a bit longer. We ask for your understanding as we complete this process. We thank you for your patience and until all accounts are processed we will continue to work hard.
[June 8th] Released Accounts
Greetings, Saviors! Once again, in order for players to get back into the game as soon as possible, we have unlocked the following accounts as we have finished investigating and processing them. Below is a list of the accounts released today. [NA] Klaipeda A****E Ak****a Be****Doge Bl****gWolf C***z Ca****il De****utes El****tzGerald Em****tan Fr****aber Gl****ncer Ir****er J**e Jo****ntana N***e O****h Ob****ous08 P**y Pa****ino R***s S****a s****as S***i Sc****ty st****irl St****ntai TA****I tf****ro Vi***z Vo****ra Wh****graces [SA] Silute 0****eck0 A****h A****iun A***S B****_Inline B****ce b****G B****naro2017 B****o B****omet B****ttiv B****vi C****Z D****denty D**o E****rm E****voz F****a F****s G****yti h****a i****a I****in I****oX J****eKillerr K****hii K****i l****rank L****unkies M****a M****eSuKa M****rao M****xuu M***e M***G M***i M**a N****loak O****h O****od O*P P**G R****34 R****hi R***k S****ma S***e T****alleus T****sBR T**x U****NG V***i w****e z****aki Z****ard As we mentioned in our previous announcement, from the accounts listed here, we proceeded to remove all items related to the DPK error, including those crafted, consumed or otherwise utilized. This includes items crafted using one or more affected material items and gems enhanced using one or more affected items. We did this in all accounts where we deemed that there was no serious offense committed. Compensation has been sent to the accounts released today and special compensation will be provided after the investigation of all accounts is complete. (Please read previous announcements for more information). We will proceed to analyze and release more accounts as the investigation continues. And we apologize for the wait but it takes us some time to properly process all affected accounts. We are working very hard to complete our investigation as quickly and as thoroughly as possible so that our players can return to the game. We thank you in advance for your understanding!
Update on Sudden Lag and Disconnect
Greetings, Saviors, We would like to apologize for the inconveniences caused by the sudden lag and irregular disconnect throughout the servers. We have taken the necessary steps to ensure stability and will continue to monitor the situation. Later, we will also send compensation. Thank you.
[June 7th] Released Accounts
Greetings, Saviors! In order for players to get back into the game as soon as possible, we have unlocked the following accounts as we have finished investigating and processing them. Below is a list of the accounts released today. [NA]Klaipeda As****i Br****lion Ch****ian1 co***n Da****Margery es****es F**ah F**e go****s I**er Ir****ilde J**i Ka****ka ki***q Ks****a Li***s MA****NG Me****Katte P**g ri****we Sa****i Su***1 Vo****w Wa***e Ya****e [SA] Silute A**to B**o Ba****a D***a Dr****l Er****r Fr****ell Fr***n G**c In****art In****Mata Is****z Ka***i L**o Lo**x Lu****arem Mi**o N**a Ne****na Ni****ails Ni****iii Nj****r Q**ie R**xk re****s S****ma Th****nnyKittens Th****os V**s Vi****VDS Vo****andig Vy***s Y**y Yu***a Zh****ong zi**o From the accounts listed here, we proceeded to remove all items related to the DPK error, including those crafted, consumed or otherwise utilized. This includes items crafted using one or more affected material items and gems enhanced using one or more affected items. We did this in all accounts where we deemed that there was no serious offense committed. We will proceed to analyze and release more accounts as the investigations continue, after which we will be processing related tickets. Details about this step will be announced separately. Compensation has been sent to the accounts released today, according to the total duration of their suspension. Special compensation will be provided after the investigation of all accounts is complete. Currently, our investigation is focused on analyzing cases in which the items in question have been circulated, i.e. transferred from the character that first obtained them to another character or companion within the team. Cases in which the items are no longer contained within the team of the character that first obtained them (if they were moved via the Market or personal trade to another account), will take longer to process, particularly in accounts with a large number of items circulated. We'll continue to work towards releasing the remaining accounts and allowing players to return to the game as soon as we can. Thank you.
Temporary Maintenance Notice - June 7, 2017
Greetings, Saviors. We will soon carry out a short maintenance in all servers in order to address some of these current issues: 1. Steps to 100 Event boxes and EXP cards obtained from Letitia Cubes not appearing. 2. Fortune Cookies not working properly. The temporary maintenance is expected to take place during the following period: [EDT] 07:00 to 08:00 [BRT] 08:00 to 09:00 [CT] 06:00 to 07:00 [SGT] 19:00 to 20:00 We will update this announcement once maintenance is complete. Thank you for understanding.