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ANNOUNCEMENT
Accounts Banned for Abuse as of June 18, 2018
Greetings Saviors, We have received reports of players utilizing programs that allow them to bypass the platforms in our Rainbow Trek event and retrieve the rewards. As stated in our EULA, we may immediately deny access to the Game, the Game Service, and Accounts at any time without notice if: (d) upon game play, chat or any player activity whatsoever which is, in our sole discretion, inappropriate and/or in violation of the spirit of the Game or Game Service. Therefore, after thorough investigation we have decided to permanently ban the accounts listed below as they have clearly violated our Terms of Service. We request that you report such behavior to us via Support Ticket to ensure that proper disciplinary action is taken. Thank you. The following accounts have been permanently banned: Fedimian Server: Twol*** Telsiai Server: Xanax*** Tad* Tas** Fed** Rize*** Vital*** tyIM*** BUSOH_SEN*** BU** double_rain*** mabobsu**** Dyam**** Kyou** Glycer*** Adam*** Euno*** R0YG*** Pomegr***** Silute Server: kawaiii*** Faf***
On Recent Enhancement Errors
Greetings, Saviors. We would like to offer some clarification on an item enhancement issue recently made known through our forums. The Error A problem was discovered where a specific item of 0 Potential failed to be destroyed even after several failed enhancement attempts. The same error could not be reproduced when we looked into the case, but investigating the “Error code: 9” message that accompanied it led us to the following conclusions: 1) In the database, the item was protected through the “item lock” function, but in the game server it was being mistaken for an unlocked item, something we believe is an extremely rare occurrence. 2) Enhancement attempts cannot be performed on locked items, of course, but because of this occurrence the attempt went through. 3) When the enhancement failed, a request was made to the database to destroy the item, but because the item was considered as locked in the database, it generated an integrity error. 4) Since an exception was created that allowed the item not to be destroyed, the game server should counteract that with a rollback, but due to its insufficient exception handling ability that is not what happened. Further Investigation Upon finding out about this error, we performed an investigation on equipment items across all iTOS servers to determine whether the same error had occurred in the past. We found two other instances of this error, spread across two different accounts. The results showed that both affected items had already been seized. Date & time Item Level Details 2017-Nov-08 05:29:44 Skull Breaker 315 - The item was considered as destroyed 7 times, so it was detected and seized by our team. 2017-Aug-23 17:01:21 Toy Hammer 75 - The item was considered as destroyed 3 times, so it was detected and seized by our team. In conclusion, the two items affected by this error no longer existed in the game. Future Measures We have now implemented a system that detects cases like this in real-time, and we will also be performing regular investigations to check for potential problems. Through future patch updates, we have plans to resolve discrepancies between server and database, and reinforce the processing logic responsible for determining the success of enhancement attempts. These updates will be applied to the game as soon as possible. Q&A 1) Does that mean the bug is fixed now? The error isn’t completely fixed yet, but even if it does occur again we are ready to detect and process it within a short amount of time. 2) Is there a way to reproduce the bug in-game right now? Some players have suggested that the error can be reproduced through specific addons, but we have yet to find any connection between them. We would also like to add that enhancement attempts performed one hit at a time or three hits at once are a mere visual difference and do not affect the actual chances of success. We offer our apologies for any misunderstanding that may have arisen from this issue. Thank you for your patience and understanding.
Goddess' Blessed Cube Pineapple Item REMOVED
Greetings, Saviors. We would like to offer an update on the issue of the Goddess' Blessed Cube Pineapple item. Pineapple item REMOVED The Pineapple item has been removed from this edition of the Goddess' Blessed Cube. As this item cannot be exchanged for medals. players who received the Pineapple from the cube and wish to exchange it may submit a Support ticket to receive an additional Goddess' Blessed Cube (from this edition of the Goddess' Blessed Cube only).
Compensation for Instability Issues
Greetings, Saviors. As announced earlier, we will soon be sending out compensation for recent instability issues to players in all servers. Common Compensation The following items will be delivered today to your team’s Message Box: - EXP Tome (14 Days) x3 - Challenge Mode One Entry Voucher (14 Days) x2 - Instanced Dungeon Multiply Token (14 Days) x2 These items will be sent to all teams in all servers. Please retrieve these items from your lodge within one month (check the expiry date of the message), and remember that timed items are untradeable and cannot be transferred via Team Storage. Feedback Rewards We will also be rewarding players who contribute with detailed, valuable feedback on instability issues via our Support ticket system with the following: - [Event] Token (30 Days) x1 This reward will be sent one time per team and only during scheduled maintenances. This reward applies only to players with tickets submitted from the date of this announcement. To be eligible for a feedback reward, your ticket must include all of the following information (players who submitted tickets before this announcement will also be eligible, even if one or two pieces of information are missing from the ticket): - Basic account info (server, team name) - Region (country/state/city where you access the game from) - Full PC specifications - Network status (ping test results*) - Addon use (do you use any, and if so which) - Antivirus use (do you use any, and if so which) - Precise dates and times of lag occurrence (server time) - Time when you first noticed an increase in general lag symptoms - Map(s) where you experienced severe lag - Sample video showing at least more than a few seconds of instability symptoms (YouTube link) * How to Run Your Ping Test 1) If you play in [SA] Silute, follow the instructions in [this post] (the first command test, not the online CloudPing test). 2) If you play in other servers, use the same test but replace “s3.sa-east-1.amazonaws.com” in the command with information from your own server: For [NA] Klaipeda, type “s3.us-east-1.amazonaws.com”. For [EU] Fedimian, type “s3.eu-central-1.amazonaws.com”. For [SEA] Telsiai, type “s3.ap-southeast-1.amazonaws.com”. 3) In your ticket (not on the forums), attach a screenshot of the results, as exemplified in the post linked above.
Leticia's Secret Cube Item List - June 12, 2018
※ IMPORTANT: Please note that your character must be above level 40 to use this content.
Official Forum Maintenance - Jun 03, 2018
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 Jun 03, 2018 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
[UPDATE] Status of Event Items (Transcendence Changes)
Greetings Saviors, We previously announced a few changes to the transcendence system scheduled for the content update of May 29, 2018. These changes, however, were not applied to untradable event items obtained through events. The status of these items is as follows. 1. Items acquired from events will not have their transcendence reset. - This means that the items will remain the same as before. Nothing about them will change, and they will remain in possession of the corresponding player. 2. However, you will receive part of the total required amount of Blessed Gems to reach the final transcendence level of the item. The number of Blessed Gems you receive will correspond to the [amount required before the changes] minus the [amount required after the changes]. - These Blessed Gems can be retrieved from your Market's Retrieve tab after the scheduled maintenance of June 5, 2018. Our apologies for the confusion caused by the previous announcements on this subject. The following items are exempt from the recent transcendence changes: Abdochar [Untradeable] Sarkmis [Untradable] Skull Smasher [Untradable] Regard Horn Staff [Untradable] Heart of Glory [Untradable] Skull Breaker [Untradable] Emengard Dagger [Untradable] Wingshard Spear [Untradable] Regard Horn Pike [Untradable] Black Horn [Untradable] Regard Horn Crossbow [Untradable] Astra Bow [Untradable] Aspana Revolver [Untradable] Emengard Cannon [Untradable] Emengard Musket [Untradable] Emengard Shield [Untradable] Primus Oksinis Robe [Untradable] Primus Kaulas Leather Armor [Untradable] Primus Krisius Plate Armor [Untradable] Primus Oksinis Pants [Untradable] Primus Kaulas Leather Pants [Untradable] Primus Krisius Plate Pants [Untradable] Primus Oksinis Gloves [Untradable] Primus Kaulas Leather Gloves [Untradable] Primus Krisius Gauntlets [Untradable] Primus Oksinis Boots [Untradable] Primus Kaulas Leather Boots [Untradable] Primus Krisius Greaves [Untradable] [Event] Newt Robe [Event] Newt Leather Armor [Event] Newt Plate Armor [Event] Newt Pants [Event] Newt Leather Pants [Event] Newt Plate Leggings [Event] Newt Boots [Event] Newt Leather Boots [Event] Newt Plate Greaves [Event] Newt Gloves [Event] Newt Leather Gloves [Event] Newt Plate Gauntlets [Event] Pierene Sword [Event] Gale Slasher [Event] Lionhead Dagger [Event] Pygry Spear [Event] Sacmet [Event] Elga Rapier [Event] Vienarazis Mace [Event] Vienarazis Staff [Event] Windia Rod [Event] Silver Hawk [Event] Aufgowle Bow [Event] Double Stack [Event] Lionhead Cannon [Event] Dragoon Piper Primus Irellis Pants [Untradable] Primus Jevenellis Leather Pants [Untradable] Primus Basticle Plate Pants [Untradable] Primus Irellis Robe [Untradable] Primus Jevenellis Leather Armor [Untradable] Primus Basticle Plate Armor [Untradable] Primus Irellis Gloves [Untradable] Primus Jevenellis Leather Gloves [Untradable] Primus Basticle Gauntlets [Untradable] Primus Irellis Boots [Untradable] Primus Jevenellis Leather Boots [Untradable] Primus Basticle Greaves [Untradable] Primus Raffye Sword [Untradable] Primus Raffye Two-handed Sword [Untradable] Primus Raffye Mace [Untradable] Primus Raffye Staff [Untradable] Primus Raffye Rod [Untradable] Primus Raffye Two-handed Mace [Untradable] Primus Raffye Dagger [Untradable] Primus Raffye Spear [Untradable] Primus Raffye Pike [Untradable] Primus Raffye Rapier [Untradable] Primus Raffye Crossbow [Untradable] Primus Raffye Bow [Untradable] Primus Raffye Pistol [Untradable] Primus Raffye Cannon [Untradable] Primus Raffye Musket [Untradable] Primus Raffye Shield [Untradable]
Second Territory Wars Beta Test Complete
Greetings, Saviors! The second GTW testing period in [NA] Klaipeda is officially over, and once again we would like to thank all the guilds who participated in the six days of Territory Wars sessions. Similar to what happened after the first round of tests, we will continue performing unofficial tests, this time on all server regions. Make sure to read all the details below. Rewards 1) As the official test period has ended, guilds will no longer be eligible for Territory Wars participation rewards. 2) Survey and forums feedback rewards will be sent to the selected teams during the scheduled maintenance of June 12, 2018. Remember that only feedback received until May 29, 2018 will be considered for these rewards. Unofficial System Tests Although the official open test period has ended, we will continue performing additional test sessions on all servers to correct map entry/point count errors and other problems that occurred during the test period, and further assess GTW behavior in the servers' live setting. These tests, however, are not intended for general participation. 1) These tests will take place in all servers. The sessions in each region may follow different schedules according to the needs of the test and the characteristics of each server region. Also, the schedule of the tests may be altered at any time without prior notice. 2) Although guild members may still be allowed to enter the Spot Areas during the additional tests, entering a session will not make you eligible for rewards. 3) The additional tests may not have a regular duration. The sessions may be interrupted, shortened or extended according to the needs of the test. 4) We cannot guarantee regular performance or stability in any of the additional test sessions. 5) You may see occasional system messages related to Guild Territory Wars in all servers. Thank you again to all the guilds who joined us in the GTW tests so far. We will use the data collected during this test to improve optimization and playability issues and prepare for implementation according to how the development of the Territory Wars progresses. Stay tuned for more news!
Maintenance Extended - May 29, 2018
Greetings, Saviors. We would like to inform that today's scheduled maintenance is being extended for 2 more hours. We therefore expect to complete the maintenance by the following time: [EDT] 07:00 [BRT] 08:00 [CEST] 13:00 [SGT] 19:00 We will update this announcement and the patch notes for May 29 when maintenance is complete. Thank you for your patience and understanding.