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ANNOUNCEMENT
Regarding the Attribute Point Free Retrieval Voucher
Greetings Saviors! The Attribute Point Free Retrieval Voucher was originally announced to be deleted on May 19, but was actually deleted during maintenance on May 12 due to misunderstanding in the process. We are deeply sorry to have caused the confusion and will re-provide the item once again to all users. Attribute Point Free Retrieval Voucher x10 will be given on May 19, 2020 after the scheduled maintenance and a GM message will be sent regarding the issue. The item will be deleted during the scheduled maintenance on May 26, 2020, so please receive the item in time. Thank you for your patience and understanding. Regards, IMC staff
Boruto Kapas Schedule Changes
Greetings, Saviors. Following the last week's Episode 11 update, there has been a change in the schedule for the Borutos Kapas raid which is as follows: BEFORE: Mon-Fri: 7pm-1am Sat-Sun: 6am-3am AFTER: Everyday: 10pm-2am As compensation for the sudden time change, we will be issuing Instance Multiplier Token x4 and Instance Reset Voucher x1 to all players during today's scheduled maintenance. Thank you for your patience and understanding.
[COMPLETE] Temporary Maintenance Notice - October 31, 2018
Greetings, Saviors. We will soon begin a short maintenance across all servers in order to correct the issues described in our latest Known Issues announcement (click here to read it). The fix will include a compensation of 500 Popo Points, and the two missing event NPCs (Full Moon Kupole and Attendance Check Helper) will also be restored. This maintenance is expected to take place during the following schedule: [EDT] 02:30 to 03:30 [BRT] 03:30 to 04:30 [CET] 07:30 to 08:30 [SGT] 14:30 to 15:30 Note that this maintenance will affect all server regions. We will update this announcement once it is completed. Thank you for your understanding.
[RESOLVED] Klaipeda and Orsha Login Issue
Greetings, Saviors! UPDATE: The [NA] servers are back up and you should be able to access them now. Compensation for the connection issues has also been sent to all teams on the Klaipeda and Orsha servers. Please collect it by October 08, 2017. We have detected connection issues in the [NA] servers and are currently looking into the source of the problem. We will update this announcement once we have more details about the issue. Thank you for your understanding.
Temporary Maintenance - December 7, 2021
Greetings, Saviors! We will conduct temporary maintenance on every server during the following time. Details will be announced in another post after the temporary maintenance. [CET] 10:50 ~ 12:45 [SGT] 17:50 ~ 19:45 [BRT] 08:00 ~ 8:45 The compensation for the temporary maintenance will be given to your mailbox and removed within 2 weeks. We suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE 3] [EU] Fedimian Temporary Maintenance Notice - September 29th
UPDATE 3: We will be having temporary maintenance in order to resolve the issues that are continuing on the Fedimian Server instances. - Maintenance Period : (EDT) 10:30 p.m. ~ 11:30 p.m. September 29th, 2016 We apologize for any inconvenience that you may have experienced UPDATE 2: As mentioned in our previous update, we continue to work towards fixing the connection issues affecting [EU] Fedimian instanced dungeons and missions. These issues have been observed to occur with greater frequency in premade parties; therefore, we would like to advise you to use the automatic matching function instead for the time being. Thank you. UPDATE 1: Some users continue to experience connection issues in [EU] Fedimian instanced dungeons and missions. We are aware of this problem and are working to find and apply a solution as soon as possible. Additional compensation will be provided to users in the affected server. Our sincere apologies for the inconvenience caused. Today's temporary maintenance in [EU] Fedimian is now complete and all users in the server have been sent via GM message the following items as compensation: EXP Tome x1, Instanced Dungeon Reset Voucher x1. We apologize once again for the inconvenience. We have fixed some components that seemed to be causing the issues, but please note that we are still monitoring the situation. Should you encounter other connection issues in [EU] Fedimian instanced dungeons or missions, kindly send us a detailed ticket through our Support page. Thank you. Greetings, Saviors. We will soon be performing a short maintenance in EU Fedimian server in order to solve the current instances issue. The maintenance period will start at the following time: [EDT] 07:00 AM- 07:10 AM This maintenance is expected to last approximately 10 minutes. Thank you for understanding.
Temporary Maintenance Notice - June 28, 2019
Greetings Saviors, We will conduct temporary maintenance across all servers today in order to fix follow issues: 1) Attribute Point items missing from the Victory Dungeon Trader 2) GTW in Fedimian server will be held on Sunday at 20:00 CEST as usual this week as the schedule will be corrected during today's temporary maintenance. 3) Connection issues while equipped with Savinose equipment with Bendrinti set stats The temporary maintenance will take place on the following schedule: [EDT] 03:00 ~ 05:00 [BRT] 04:00 ~ 06:00 [CEST] 09:00 ~ 11:00 [SGT] 15:00 ~ 17:00 We will update this announcement as the maintenance is over. The folllowing items will be issued as compensation for the temporary maintenance to all users: - EXP Tome (14 days) x 6 - [UPDATE] Token time extension + 6 hours Thank you for your patience and understanding. Sincerely, IMC Staf
Client Size and Resolution Mismatch Issue
Greetings, Saviors! We would like to announce that our developers worked on the mismatch of client size and resolution. The fix has been applied to the server and the client should fit to appropriate resolution. IMPORTANT: You need to restart the game client in order for the fix to be applied. If this problem persists, please report to us via Ticket. Thank you for your patience and support.
[FIXED] Orsha Dungeon Matching Issue
Greetings, Saviors! The automatic party matching system in our [NA] Orsha server dungeons was recently affected by an error which made it momentarily unavailable. We are pleased to announce that this issue has now been fixed and you should be able to use the automatic matching system for dungeons again. We appreciate everyone’s quick feedback in reporting this error.