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ANNOUNCEMENT
December 20th 2016 - GVG Ranks
Greetings Saviors. We are happy to announce the following GvG TOP 10 ranks. Hope others keep on challenging to Top of your region. In addition, guilds which tried to GvG with others receive 50 event-talts throughout guild's storage. North America (Klaipeda/Orsha) 1. Crimson / Klaipeda 2. Lotus / Klaipeda 3. Alpha / Orsha 4. Diamond / Klaipeda 5. CuteNotLewd / Klaipeda 6. Ravens / Klaipeda 7. Asperity / Klaipeda 8. Impetus / Klaipeda 9. SleepDeprived / Orsha 10. cute / Klaipeda Europe (Fedimian) 1. Legends™ 2. Maid Café 3. Into the Abyss 4. The_Expendables 5. WhitePopolion 6. FreakSquad 7. Insanity 8. Nifelheim 9. NyaKawaiiDesu 10. †EternaL Owls† South-east Asia (Telsiai/Varena) 1. LastOrder` / Varena 2. AvantHeim / Varena 3. Dispeller* / Telsiai 4. -CHAOS- / Telsiai 5. Echelon / Telsiai 6. HUMBLE / Varena 7. "young&naive♪" / Telsiai 8. OrientePrimus / Varena 9. Paradox / Varena 10. Steel^Wolves / Varena South America (Silute) 1. Hydrarium 2. Unbelievable 3. Paradise 4. TheOverMind 5. WarLords 6. Tyrant 7. B i q u e i r a 8. Irmandade 9. Caguei na Build 10. Estige
[UPDATE] Regarding the Invite a Friend event rewards
Greetings, Saviors. We would like to announce that we have retrieved the reward items that were issued incorrectly during the Invite a Friend event. The reward items will only be retrieved for new players who have received their event rewards prior to the temporary maintenance on August 22, 2018. All future participants can rest assured that the event reward items will be issued correctly and as intended. 1) The rewards incorrectly issued to all new players have been retrieved. The new players will be able to obtain the rewards again correctly by interacting with the Event NPC. 2) The following measures have been taken to retrieve the reward items already consumed by the new players: - Token effects have been removed for any Tokens that have been used already. - Attribute Points that have been spent have been completely reset and all available points have been retrieved. - All Titles, Companions and Classes that have been unlocked by the new users have been reset. 3) The reward items were not retrieved for active players who have received their rewards earlier than their respective partners' levels. - Please take note that the active players who have already received their rewards will not be able to re-obtain the same rewards again. Please understand that we have put much thought into the decisions made in dealing with the issue at hand and would like to apologize for any inconvenience that we may have caused for our players, old and new. All players who have not yet participated in the event can rest assured that the issue has been fixed We would also like to sincerely thank all players for their patience and understanding. [Update] Code usage count has been reset for players whose codes have lost their validity because it was used before new players created a Team in-game. For all players affected by this issue, try to use your invitation codes again and make sure that the new player has created their Teams before entering the code on our invitation page. And for all future participants, the issues related to the Invite a Friend event have been resolved and all event-related content should now function correctly as intended.
[UPDATED] Temporary Connection Issues with the [SEA] Varena Server
Greetings Saviors, There was a slight issue with the [SEA] Varena Server where certain channels were unexpectedly shut-down. Details 1. Time: [EDT] 11:00 ~ 11:40, Sunday, May 29th, 2016 2. Problem: Unable to access certain maps. 1. Time: [EDT] 09:20 ~ 09:40, Sunday, May 29th, 2016 2. Problem: Unable to access certain maps The issue has been resolved. We are sincerely sorry for the reoccurance of the issue. Please let us know via the ticket system if you are having trouble accessing the game. As always, we thank you for you continued support, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
Follow-up on Recent RMT Policy Changes
Greetings, Saviors. If you remember our previous announcement on RMT policy changes (click here to read it), you will know that we set out to reinforce Market surveillance and punitive action regarding Silver-selling accounts throughout the month of July, in order to test out a new approach to RMT activities. Today, we would like to present some of the results of those efforts, as well as announce our plans for the continuation of our updated RMT policies. Main Results - Investigated 345,167 individual Market listings/transactions. - Applied Strike 1 measures (warning) to 132 Silver-buying accounts. - Applied Strike 2 measures (temporary ban and items/Silver seized) to 15 Silver-buying accounts. - Applied Strike 3 measures (permanent ban) to 1 Silver-buying account. - Permanently banned 2,218 farming bot accounts. List of Accounts Affected Strike 1 (132 accounts) Strike 2 Kan**** Guz**** Zia**** Tru**** Eas**** Das**** Caw**** Yet**** Hol**** Zar**** dsb**** Aou**** Gar**** Pag**** Imo**** Strike 3 Lak**** Policy Improvements After assessing the results of the recent surveillance measures, along with the feedback received from players via our official channels, we have decided to apply the following additions and alterations to our RMT policy. 1) Market Surveillance Accounts eligible for Strike 1 measures will not only receive a GM warning, but will also have the items and/or Silver involved in the transaction permanently seized. No change is applied to Strike 2 and 3 measures. 2) GM Monitoring Accounts found to be using bots or practicing similar violations of our Terms of Service will now receive stronger restrictions when processed by a GM. On Strike 1, the account will be temporarily banned for 15 days. On Strike 2, the account will be permanently banned. Please refer to these changes for cases concerning account restriction disputes and related topics. Should there be any further alterations to our RMT policies, you will be notified in advance via a new announcement in our News page.
[UPDATE] [Important] Boruta and Guild Content Participation
Greetings, Saviors. We will be closing down the Borutos Kapas GvG raid temporarily on the scheduled maintenance on August 13 to prepare to reintroduce the content as a Battle at Sulivinas Lair(Borutos Kapas Guild Quest) during our Legend Raid update on August 20th, 2019. To coincide with our content update, we are making an early announcement to let you know that only those players who have had at least 2 weeks of membership in a Guild will be eligible to participate in the new Borutos Kapas Guild Quest and Guild Territory Wars. Please note that the last Boruta(GvG) will be spawned on August 12 and if Boruta isn't successfully defeated by the start of scheduled maintenance on August 13, 2019, no players will be able to receive the current rewards available from Borutos Kapas(GvG). Also, only 3 Guilds at maximum will be eligible to start the Battle at Sulivinas Lair Guild Quest, as the prerequisite for starting the Quest is that your Guild needs to have successfully seized a Spot in the previous week's GTW. However, since the GTW following our content update will include 6 GTW Spots in total, a maximum of 6 Guilds will be eligible to start the Battle at Sulivinas Lair Guild Quest from the following week onwards(the week starting from Monday, August 26th) To summarize: 1) Borutos Kapas GvG will be temporarily removed during the scheduled maintenance on August 13, 2019 and reintroduced as a Guild Quest on August 20, 2019. 2) Only 3 Guild maximum will be able to start the new Battle at Sulivinas Lair in the first week depending on the Spots seized in the previous GTW. The number will be increased to 6 Guilds maximum from the following week onwards. 3) Players must have been a member of a Guild for at least 2 weeks to participate in ALL GUILD CONTENT as well as the new Boruta Guild Quest. Thank you for your patience and understanding. Regards, Tree of Savior Team
Temporary Maintenance on 5th November
Greetings Saviors, We will be performing temporary maintenance on our servers due to the following issue. - Daylight Saving Time Ends Maintenance is expected to take place during the following period: EST November 5, 2017 - 01:30 AM to 02:30 AM Thank you for your patience and understanding.
[NA] Klaipeda Connection Issue
Greetings Saviors. We have received some problems regarding connection reports from [NA] Klaipeda due to temporary server unrest. We are aware of our players are unable to move other maps and this issue is under process to be fixed soon for our saviors. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. That way we can have more information to work with on a more specified problem, allowing it to be resolved faster.
Regarding abnormal class advancement through alteration of game files
Greetings Saviors, We would like to make an announcement regarding Class Advancement Exploits. We have been informed via the Forums about certain players having unusual Class Ranks. While investigating those players, we discovered that they had been able to abnormally advance their class ranks. They had been able to do so by altering game files which is in breach of our Terms of Service and EULA. We have banned any accounts found guilty of using the exploit and have also implemented measures to prevent any additional use of the exploit. Please let us know via the ticket system if you believe that you have been unfairly banned. Sincerely, IMC Staff
January 3rd, 2017 - GVG Ranks
Greetings Saviors. We are happy to announce the following GvG TOP 10 ranks. Hope others keep on challenging to Top of your region. North America (Klaipeda/Orsha) 1. Crimson / Klaipeda 2. Lotus / Klaipeda 3. Diamond / Klaipeda 4. Alpha / Orsha 5. CuteNotLewd / Klaipeda 6. Asperity / Klaipeda 7. Ravens / Klaipeda 8. Impetus / Klaipeda 9. SleepDeprived / Orsha 10. Guardian / Klaipeda Europe (Fedimian) 1. Maid Café / Fedimian 2. Legends™ / Fedimian 3. Sparks / Fedimian 4. EriLayne / Fedimian 5. Insanity / Fedimian 6. TeaTime / Fedimian 7. Elegy / Fedimian 8. Aurora! / Fedimian 9. GoodGuild / Fedimian 10. FRIGORIS / Fedimian South-east Asia (Telsiai/Varena) 1. LastOrder` / Varena 2. AvantHeim / Varena 3. Dispeller* / Telsiai 4. TaKoMo / Varena 5. Echelon / Telsiai 6. young&naive / Telsiai 7. Steel^Wolves / Varena 8. Yubikiri / Varena 9. OneForAll / Varena 10. Comfy / Telsiai South America (Silute) 1. Hydrarium / Silute 2. Paradise / Silute 3. Caguei na Build / Silute 4. B i q u e i r a / Silute 5. ColiseoDragon / Silute 6. TheOverMind / Silute 7. Pallium / Silute 8. AgeOfThorns / Silute 9. Phalanx / Silute 10. TheHeroes / Silute