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ANNOUNCEMENT
Official Forum Maintenance - December 2, 2020
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EST) 21:30 December 2, 2020 - 22:00 December 2, 2020 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
Item Restore Policy
Hello saviors, This policy is a service designed to take care of unrestorable damage such as accidental loss of items or receiving items that cannot be used by the savior. Therefore, if the item is lost as a result of using the system where there is a possibility of destruction, or if the item received can be used or retrieved in other ways such as trading, it is basically excluded. <Item Restore Policy> - Items can be restored when the ticket is reported within 3 days after the incident. - Items cannot be restored if there isn't any data or if the item has been normally traded/consumed. - We cannot help with the damage caused by a shared account or hacking. - Items deleted according to the deletion date announced in the notice cannot be restored. - Items obtained via abnormal use (bug, abusing, hacking, etc) of the game cannot be restored. - Item might not be recovered due to limitations on the system even if it isn’t mentioned in the [Non-restorable Types] category. - 1 item can be restored per 1 ticket. (When restoring the Selection Box, 1 from 3 restore counts will be deducted per box.) - Items that have been used as a material for crafting via Blacksmith cannot be restored. - Transferring items or information to another account is impossible because the relationship between the accounts cannot be proved. (1) Details of Policy ① The service will be provided 3 times a year per account. ② Following cases will be excluded from restoration: Restoring item due to a change of mind, item that changes according to chances per attempts, when a part of the items are already consumed, expired timed items, and other cases that violate the service policy. (2) Restore Range ① Restorable Cases Type Content Dismantle Equipment If the item is dismantled by mistake, we will withdraw the obtained Nucle Powder, Sierra Powder, and Enchant Jewels and restore the item to its original state. ※ The items stated above to be withdrawn have to be in the inventory when you send us a ticket. Changing Trade Status of items after personal trade If the Trade Status of the item or the Total Untradable number is changed after personal trade, the item can be transferred to another character in the team. (Only once per item) Discard item We will restore the item when the item has been discarded in the Field or Dungeon by mistake. Received by mistake If an event or reward item given via Message box/NPC/Item box is received by a character other than the one you wanted, the received item will be withdrawn and the item will be given again. (Tradable items are excluded.) ※ Item is only restored when the ticket is sent within 72 hours after receiving the item by mistake. ※ Title can be restored if it was given as a form of item. ※ The item stated above to be withdrawn has to be in the inventory when you send us a ticket. ※ Cannot be restored when the item is crafted (Enhance/ Identify/ Transcendence/Awaken/Enchant Jewel/Appearance change/Socket expansion, etc) and is in different status than it was when received. Character/Companion Delete Can be restored when the Character/Companion is deleted. ※ Make sure the Slot is available in the lodge, and if you have character with the same name as the character you want to restore, please change the existing character’s name before sending the ticket. Item created from Equipment Storage Can be restored when creating Accessory/Ark by mistake. ※ Item created by mistake will be retrieved and the amount of silver consumed will be restored. ※ When you have crafted the crated item, the materials used when crafting won't be restored. (※added on July 26, 2022) ② Unrestorable Cases Type Content Enhanced/Transcended/Awakened Equipment Cannot be restored when the equipment such as Weapon, Armor is enhanced, and when the items are destroyed due to failing the Enhancement/Transcendence. Class Advancement / Change Cannot restore or reset to the previous status when Class is advanced. Class change point cannot be restored when class is changed. ※ You can change the class by collecting the Class change point in the Advancement Info. Ichor Cannot be restored when: - Item is consumed due to failure of extracting Ichor - Item is consumed due to failure of transmuting Ichor - Cannot extract when Ichor is equipped in the equipment - Item is consumed due to success of extracting the Ichor ※ Fixed Stats/Random Stats Ichor can be unequipped via Teliavelis NPC in Fedimian. Item Stat Cannot restore or reset if the stat of the item is changed by using Enchant Scroll, Magnifier, etc Title Cannot be restored when the title from event/quest reward is applied directly to the character Consumed Item When some of items that requires withdrawal are consumed Expired Item Expired item cannot be restored Craft All items related to crafting cannot be restored. Stat/Skill/Attribute/Arts Cannot restore or reset when you acquire Stat/Skill/Attribute/Arts. ※ Stat/Skill/Attribute/Arts can be reset by using Stat Reset Potion/Skill Reset Potion/Attribute Reset Potion/Arts Reset Potion. ※ Arts learned from previous Class cannot be restored when changing the Class Tree. Equipped Gem Gems cannot be restored if the gem is equipped with the equipment. ※ Gem can be extracted via Blacksmith NPC. Socket Cannot be restored to the previous status when the socket is added to the equipment. Legend Card Enhancement Enhancement material cannot be restored when the Legend Card is enhanced. Gem/Card Enhancement ※ Legend Card is enhanced by chance, and therefore the material used to enhance the card won’t be restored. ※ The item to be withdrawn has to be in the inventory when you send us a ticket. Assister Card Assister registered in the Assister Cabinet cannot be restored. ※ Only unused Assister Card in the inventory can be restored. Registered Items Items registered in the Equipment Storage cannot be restored. (※added on September 24, 2021) Cube Items obtained by chance when opening the cube cannot be restored. Ex. Goddess' Cube, Leticia's Cube, Secret Cube, etc. (※added on January 26, 2022) ※ Any kind of restore policy won't be applied when opening the packages purchased with TP, regardless of the reason. (The items in the package have to be unused.) (3) How to send a ticket STEP 1. Go to [Support] category on our official website. STEP 2. Write a ticket with a steam account that matches the team name. STEP 3. [Item Recovery] need to be mentioned in the title. (Category: ETC) STEP 4. Write the details. - When and Why the incident happened. - Which character has the item. ※ The policy might change due to updates. [Update: May 11, 2021] ※ It may take up to 1 week to get the item restored.
Quick look on 64 bits Update
Hello saviors, Have a quick look on 64 bits update:) Don't forget to turn on the English subtitles!
Official Forum Maintenance - November 24, 2020
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EST) 21:30 November 24, 2020 - 22:00 November 24, 2020 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
[Special] Magical Package
Greetings, Saviors! We have prepared special packages to support you! Don't miss the chance to get strong:) Period From the scheduled maintenance on November 24, 2020 To the scheduled maintenance on December 8, 2020 Abracadabra Package 99 TP Max: 10 per team Item Name Amount Tradability Ruby Anvil 10 Only to Team Storage Advanced Golden Anvil 20 Only to Team Storage Enhancement Coupon: 100,000 Silver 50 Only to Team Storage [Lv.460] Legend Enchant Jewel 3 O Glowing Awakening Stone 10 O Lv.430 Awakening Abrasive 10 Only to Team Storage ※The price at the [First Time Shoppers Only] and [Rookie/Returning Player Shop]: 49 TP ※Max: 1 for [First Time Shoppers Only] and [Rookie/Returning Player Shop] Open Sesame Package 199 TP Max: 3 per team Item Name Amount Tradability Shining Sole Hunt One Entry Voucher 3 O Dimensional Collapse Point x3 Multiply Token 3 O Uphill Defense x3 Multiply Token 3 O Magic Stone 20 O Legend Raid Portal Stone 30 O Raid Portal Stone 200 O Small Elixir of HP Recovery 100 O Small Elixir of SP Recovery 100 O Miracle Seeds 20 Only to Team Storage Goddess Sculpture 20 Only to Team Storage ※The price at the [First Time Shoppers Only] and [Rookie/Returning Player Shop]: 99 TP ※Max: 3 for [First Time Shoppers Only] and [Rookie/Returning Player Shop]
[UPDATE] Temporary Maintenance - November 20, 2020
Greetings, Saviors! We will conduct temporary maintenance in all worlds due to fixing issues related to guild storage and server stabilization. [EST] 03:00 to 10:00 (November 20, 2020) [CET] 09:00 to 16:00 (November 20, 2020) [SGT] 16:00 to 23:00 (November 20, 2020) [BRT] 05:00 to 12:00 (November 20, 2020) The compensation for the temporary maintenance will be given to your mailbox and removed after a certain period, thus we suggest that you take them all as soon as possible. Thank you for your patience and understanding. Regards, IMC staff
Leticia's Secret Cube: November 17, 2020
Rank Item Quantity B Shining Class Change Voucher Lv.3 1 B Sandra's Detailed Magnifier 1 B Sandra's Detailed Magnifier 1 B Uphill Defense x3 Multiply Token 1 B Goddesses' Blessed Gem 1 B Attribute Points Box (Rank B) 1 B EXP Tome Box (4 Tomes) 1 B Instanced Dungeon Multiply Token x3 1 B Artisan Magnifier x10 + 1 1 B Shining Skill Reset Potion 1 B Shining Attribute Reset Potion 1 B Instanced Dungeon Reset Voucher 1 C Looting Chance: 500 5 C Mysterious Magnifier x10 + 1 1 C Blessed Shard Box 1 C Combat Support Box 1 C Goddess' Support Box: Punishment 1 C Goddess' Support Box: Protection 1
[Coming Soon!] 64bit & DirectX11
Greetings saviors, this is the Dev. team of Tree of saviors. We are here to inform you that the long-awaited 64bit and the DirectX11 version client is on the way to be released! Our goal is to apply this at the start of 2021. As a result of internal testing, we were able to secure the memory stability of the game client by using all available system memory via 64bit Migration. Also, conducting the DirectX 11 version not only made the multi-core apply smoothly but also improved the performance of the client significantly. The 64-bit version of the game server has already been applied to the Korean Server, and the crash of the channel has been counted 0 last week! It turns out to be more stable than the previous server. Because the current client status of Tree of Savior is 32bit & DirectX 9 version, the newly developed 64bit & DirectX11 version client may cause compatibility issues. Thus, our new client will temporarily provide both 32bit& DirectX9 version and the new 64bit& DirectX11 at the same time. After stability is secured, it will be completely converted to 64bit & DirectX11. The 64-bit operating system and Graphics Card that supports DirectX 11 is necessary to operate the newly developed client. Therefore, the requirements of the PC will be adjusted and the details will be informed again. ■ Q&A Q: Do we need to reinstall the game? A: The 64-bit update will be done by the client patch, so there is no need to reinstall the game. Q: How can I check the bit of my computer OS? A: It can be checked via the route as follows depending on the Windows version. - Under Windows XP (98, ME, XP) : This PC - Properties - Basic - System (If there is 64, it is 64bit and if not, 32bit) - Windows 7, Windows Vista : Control Panel - System and Security - System - System Type (32bit Operating System, or 64bit Operating System) - Windows 10 : Control Panel - System and Security - System - System Type (32bit Operating System, or 64bit Operating System) Q : How can I check if my Graphics Card supports the DirectX 11? - Windows 7, Windows Vista : Start - search and execute ‘dxdiag.exe’ - System - System Information - DirectX Version - Windows 10 : Search - Execute ‘dxdiag.exe’ - System - System Information - DirectX Version Q: What kind of Graphics Cards support DirectX 11? A: These are the list of Graphics Cards that support DirectX 11, but please refer to the details in each Graphics Card's website/information. - NVIDIA GeForce GTX 1660 GeForce GTX 650 GeForce GTX 1650 GeForce GT 640(DDR3) GeForce GTX 1080 Ti GeForce GT 630 GeForce GTX 1080 GeForce GTX 590 GeForce GTX 1070 GeForce GTX 580 GeForce GTX 1060 GeForce GTX 570 GeForce GTX 1060 5GB GeForce GTX 560 Ti GeForce GTX 1060 3GB GeForce GTX 560 GeForce GTX 1050 Ti GeForce GTX 560 SE GeForce GTX 1050 GeForce GTX 550 Ti GeForce GT 1030 GeForce GT 520/610 GeForce TITAN X GeForce GTX 480 GeForce GTX 980 Ti GeForce GTX 470 GeForce GTX 980 GeForce GTX 465 GeForce GTX 970 GeForce GTX 460 GeForce GTX 960 GeForce GTX 460 SE GeForce GTX 950 GeForce GTS 450 GeForce GTX 750 Ti GeForce GT 440/630 GeForce GTX 750 GeForce GT 430 GeForce GTX TITAN Z GeForce GT 620 GeForce GTX TITAN Black - AMD GeForce RTX 3090 Radeon R7 360 GeForce RTX 3080 Radeon R7 260 GeForce RTX 3070 Radeon HD 7990 GeForce RTX 2080 Ti Radeon HD 7970 GHz Edition GeForce RTX 2080 SUPER Radeon R9 280X GeForce RTX 2080 Radeon HD 7970 GeForce RTX 2070 SUPER Radeon R9 280 GeForce RTX 2070 Radeon HD 7950 GeForce RTX 2060 SUPER Radeon R9 270X GeForce RTX 2060 Radeon HD 7870 GHz Edition GeForce GTX 1660 Ti Radeon R9 270 GeForce GTX 1660 SUPER Radeon R7 370 Radeon VII Radeon R7 265 Radeon RX 5700 XT 50th Anniversary Radeon HD 7850 Radeon RX 5700 XT Radeon HD 7790 Radeon RX 5700 Radeon R7 250X Radeon RX 5600 XT Radeon HD 7770 GHz Edition Radeon RX 5500 XT Radeon HD 7750 Radeon RX Vega 64 Radeon R7 250 Radeon RX Vega 64 Radeon R7 240 Radeon RX Vega 56 Radeon HD 6990 Radeon RX 590 Radeon HD 6970 Radeon RX 580 Radeon HD 6950 Radeon RX 570 Radeon HD 6870 Radeon RX 480 Radeon HD 6850 Radeon RX 470 Radeon HD 6670 Radeon RX 460 Radeon HD 6570 Radeon R9 Fury X Radeon HD 6450 Radeon R9 Nano Radeon HD 5970 Radeon R9 Fury Radeon HD 5870 Radeon R9 380 Radeon HD 5850 Radeon R9 285 Radeon HD 5830 Radeon R9 295X2 Radeon HD 5770/6770 Radeon R9 390X Radeon HD 5750/6750 Radeon R9 290X Radeon HD 5670 Radeon R9 390 Radeon HD 5570 Radeon R9 290 Radeon HD 5450 Radeon R7 260X Thank you :)
Deletion of [Division Singularity Multiply Token Recipe]
Greetings Saviors, The [Division Singularity Multiply Token Recipe] which can be purchased via Sage Envoy NPC in Sajunga Road will be removed from the scheduled maintenance on November 24, 2020. [Division Singularity Multiply Token Recipe] left in the inventory will be removed on November 24, and will be refunded with the same amount of silver used to purchase the removed item. - Silvers will be given according to where the [Division Singularity Multiply Token Recipe] item was. ▶ Stored in personal storage/market > Market Retrieve Tab of the character ▶ Stored in Team Storage > Market Retrieve Tab of the corresponding server's first character of the lodge ※ Crafting the Division Singularity Multiply Token won't be able, due to the deletion of Division Singularity Multiply Token Recipe. ※ Crafted Division Singularity Multiply Token will not be removed, so it will still be available for use.