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ANNOUNCEMENT
Update on DLC restrictions and TP compensation for Token price reduction
Greetings Saviors, We would like to announce an update regarding DLC restrictions and the policy on TP compensation for the Token price reduction. You will now be able to receive your DLC products as we have lifted all restrictions. We are also aware that there were users unable to receive compensation as their Token was stuck in the GM message box. TP compensation will be provided to the players who had DLC products (Exclusive Access 2 & Veteran's Packs) unopened in their message box after they receive them in-game in order to determine the server on which they wish to receive their compensation. Please send us a ticket after receiving your DLC products so we can send you the relevant TP compensation. However, please note that you must request TP compensation for the Tokens included in the DLC products within 30 days from this announcement to be eligible. Please read the conditions of TP compensation from this previous announcement : https://treeofsavior.com/news/?n=465
[FIXED] [EU] Fedimian PVP Connection Issues
Greetings, Saviors. Our PVP server for [EU] Fedimian went through some connection issues earlier and you may have been unable to access it. Connection was affected during the following time: from [EDT] 19:30 to 21:25, June 12 2016. We would like to let you know that we have now restarted the server and connection has returned to normal. Thank you for your patience.
Token Price Reduction and Compensation Details
Greetings, Saviors! As previously announced, during today’s weekly maintenance the price of TP Shop Tokens (30 days) was reduced from 198 TP to 99 TP, and we will be compensating those using or possessing Tokens at the time of the price reduction. We would like to remind you of the details and conditions of this compensation, so make sure to read and understand the information below. 1. Teams Eligible for TP Compensation A. Those using one or more 30-day Tokens at the time of the price reduction B. Those possessing one or more unused 30-day Tokens at the time of the price reduction > Note: TP compensation will not apply to Event Tokens such as 60, 15 and 7-day Tokens. 2. Compensation Items A. 99 TP per each Token being used by the team at the time of the price reduction B. 99 TP per each Token possessed by the team at the time of the price reduction > Note: TP compensation will be provided on a per-team, per-Token basis and sent directly to the inventory of each eligible team. 3. Additional Token Time Extension A. and B. Besides the TP compensation mentioned above, all Tokens being used at the time of the price reduction will receive an extension of 7 days. Unlike the TP compensation, time extension will apply to all Tokens being used at the time of the price reduction, including Event Tokens such as 60, 15 and 7-day Tokens. > Note: the 7-day extension will apply once per team with one or more active Tokens, i.e. multiple active Tokens will not grant your team multiple time extensions. 4. Conditions – IMPORTANT > TP compensation only applies to 30-day Tokens: TP compensation will be provided only to teams owning and/or using non-event 30-day Tokens. Owning and/or using Event Tokens such as 60, 15 or 7-day Tokens will not grant you any form of TP compensation. > All 30-day Tokens count, regardless of how they were obtained: All non-event 30-day Tokens owned and/or being used by a team will make that team eligible for compensation, regardless of how the Tokens were obtained: purchased on the TP Shop, retrieved from the Market, obtained via a Veteran's Pack DLC, etc. > All 30 day Tokens count, regardless of where they're being kept: All unused non-event 30-day Tokens owned by a team will make that team eligible for compensation, regardless of where the owning team is keeping them: one character's personal inventory, Team Storage, Retrieve tab on the Market, contained in an unopened Veteran's Pack DLC in the team's Message Box, etc. > Compensation provided per Token, per team: Both TP compensation and Token time extension will be provided on a per-Token, per-team basis. This means that, if you are using or own multiple Tokens within your team, that team will receive compensation for each Token being used and each Token owned. For example, if you have a team that’s using a Token, and then character A owns an unused 30-day Token and character B owns another unused 30-day Token, your team will receive: A) seven-day extension on the Token being used by the team, and B) total of 297 TP = 99 TP for the one Token currently being used + 198 TP for the two unused Tokens owned by the team (99 TP for character A’s and 99 TP for character B’s). > Time of the price reduction: Compensation applies only to teams owning and/or using Tokens at the time of the price reduction, defined as June 7, 2016 at EDT 01:00 AM (start of today’s weekly maintenance period). If you sold a Token or its time expired before the start of today’s maintenance, that Token will not make your team eligible for compensation. > TP sent directly to inventory: TP compensation will be sent directly to the inventory of each eligible team.
[Hotfix] [EU] Fedimian Server - Connection issue with the Instanced Dungeon
Greetings Saviors, We have fixed the issue with the instanced dungeon of the [EU] Fedimian Server. Our apologies for the inconvenience you may have experienced during this time. Please read the details below. 1. Instanced Dungeon System Malfunction Period - [EDT] 21:00 Monday, June 6 ~ 22:00 Monday, June 6, 2016 Once again we apologize for the inconvenience. Please let us know via the ticket system if you have same problems of instanced dungeon. As always, thank you for your continued understanding, love and support for Tree of Savior. Sincerely, IMC Staff
Blocked Users in [SEA] Servers and Bot Classifier Update
Greetings, Saviors. Due to a recent lapse in our Bot Classifier, a number of players were mistakenly deemed bot users and had their accounts blocked as a result. Some of Players mistakenly received due to my mistake and we retrieved all of items without them So sorry for inconvenience of this issue. We would like to announce that these accounts have now been unblocked and that their corresponding teams have been compensated with the following items: - 15-Day Event Token (untradable) - EXP Tome x4 - Instanced Dungeon Reset Voucher x4 Below is the list of accounts affected. [SEA] Telsiai xY*** To*** ZkyWal*** Crystal*** Windbo*** Windschna*** About RII and the Bot Classifier As you may know, we make use of our Bot Classifier for finding bot users and examining bot reports, partly by taking into account the RII of other players (see our Dev Blog post here for details). Until now, using the RII of the reporting players has helped signal the offending users to the Bot Classifier, giving us a clue as to which users are more likely to be bot accounts. This high reliance on RII, however, has caused some innocent players to be considered as bot users as well. For this reason, we have decided to slightly change how reported cases are handled. The reporting players’ RII will still count towards the probability of the reported user being a bot, and will signal to the Bot Classifier which accounts are more likely to be using them. However, the RII of the reporting users will no longer influence our decision when determining whether the reported accounts are using bots or not, and they will be judged solely on their in-game behavior and other Bot Classifier criteria. Finally, to players whose access to the game is being denied, if you find that your account has been unfairly blocked, make sure to send us a ticket through our Support page so we may reevaluate your case. Thank you. Sincerely, IMC Staff
Follow-up measures to the removal of all DLC products from the Steam Store
Greetings Saviors, As you may know, we have removed all DLC products from the Steam Store on the 30th of May, 2016. This was done as we felt that the DLC products were redundant due to the launch of TP Bundles from the Steam Inventory Store. Therefore, we have also restricted the ability to receive any further DLC products as this will be unnecessary. Please let us know via the ticket system if you have not yet redeemed the DLC product and are now unable to do so. Please include the following information in order for us to process the requests. 1. Steam ID 2. Team Name 3. Server 4. DLC Product Name 5. Screenshot (for proof of purchase) Sincerely, IMC Staff
[RESOLVED]TP Bundles Sales Temporarily Disabled
UPDATED: The sales of TP bundles and Steam Inventory function are now back up again. Minor updates on the images of the TP bundles have occurred and they will have the region's full name instead of abbreviation. Greetings, saviors. Due to certain issues regarding the TP bundles, we will temporarily stop the sales of TP bundles and disable the Steam Inventory function. The sales and the Steam Inventory function will resume when the issues are dealt with. However, the exact period of the temporary shutdown will differ from region to region. Please note that those who have bought TP bundles prior will not be affected by this. We apologize for any and all inconveniences this might have caused you. Thank you. Sincerely, IMC Staff
[Hotfix] [EU] Fedimian Server - Automatic Party Matching System Fix
Greetings Saviors, We have fixed the issue with the Automatic Party Matching System for the [EU] Fedimian Server. Our apologies for the inconvenience you may have experienced during this time. We will be providing one Instanced Dungeon Reset Voucher in order to allow you to go to the missions that you missed during this period. Please read the details below. 1. Automatic Party Matching System Malfunction Period - [EDT] 06:30 Wednesday, June 1 ~ 05:40 Wednesday, June 2, 2016 2. Compensation - Instanced Dungeon Reset Voucher x1 3. Compensation Redeem Period - Until [EDT] 23:59 June 4th Once again we apologize for the inconvenience. As always, thank you for your continued understanding, love and support for Tree of Savior. Sincerely, IMC Staff
[COMPLETE] Temporary Maintenance Notice – June 2, 2016
UPDATE - MAINTENANCE COMPLETE: The servers are back up and you should be able to log into the worlds now. Note: We apologize once again for the inconvenience caused by the recent TP bundle issues. Should you encounter any further issues related to TP bundles, kindly send us a ticket through our Support page. Compensation: Token time extension - 2 hours UPDATE - MAINTENANCE EXTENDED: We regret to inform that today's temporary maintenance period has been extended. We will work on getting the servers back online as soon as possible. Additional compensation will be provided accordingly. Thank you for understanding. Greetings, Saviors. We will soon be performing a short maintenance on all our servers in order to fix the previously announced issue of TP bundles being unredeemable even after yesterday's patch (see announcement here). The maintenance period will start at the following time: [EDT] 03:10 AM - June 2, 2016 This maintenance is expected to last approximately 30 minutes. Thank you for understanding. Sincerely, IMC Staff