Search article
ANNOUNCEMENT
[COMPLETE] Official Forum Maintenance - October 20th, 2016
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 October 20th, 2016 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
The Halloween-special Fan Art Fest Is Now Officially Over
Greetings, Saviors. The submission period for our Halloween-special Fan Art Fest has ended. Thank you all for your participation and support. We have had so many great cooky and spooky artworks and great enthusiasm from other users as well. The winners would be announced and included in the game next week. We are always grateful for having such loving and supporting fans.
Regarding Latest Mission Boss Issues
UPDATE: Please make sure that your revision number in the 'release.revision.txt' file in the following folder (Steam\steamapps\common\TreeOfSavior\release) is number 139117. If this is not the number you see on the file, it means your current patch is incomplete. Please try verifying game file integrity on Steam or redownloading the patch. Greetings, Saviors. We’ve been receiving reports of a couple of issues that have recently started affecting missions in the game. Boss monsters have been known to drop no silver or cubes, and show no ranking after being defeated. We would like to let you know that we are aware of these issues and currently working to get them fixed as soon as possible. We will ask you to kindly report any problems you encounter with a ticket via our Support page. Please provide any details possible regarding what mission/dungeon you played, whether your party was auto-matched or premade, and any other useful details. There is a possibility that these errors are caused by large level gaps within members of the same party, so please include your character level and your party members’ as well when you submit your report. Thank you.
[COMPLETE] [EU] Fedimian Server Temporary Maintenance Notice - October 17th, 2016
UPDATE - The servers are back up and you can login to the [EU] Fedimian server again. The following compensation items have been sent to all teams on the [EU] Fedimain server : Instanced Dungeon Reset Voucher x1, EXP Tome x1. Remember to retrieve the compensation items from your message box before October 20th, 2016. Greetings, Saviors. We will soon be performing temporary maintenance on the [EU] Fedimian server in order to fix the server stability issues. Maintenance is expected to take place during the following period: [EDT] 02:00 to 03:00 (approximately 1 hours) Thank you for understanding.
Current State of Known Issues after Oct 11 Maintenance
Greetings, Saviors. After the latest patch on October 11, besides the problems stated in our previous announcement here, there have been other issues commonly reported by players in-game and on our forums. These include bugs in quests and the ‘Commander Load Fail’ error, among others. Some problems were shown to be solved after today’s temporary maintenance, namely the missing Event TP and titles mentioned in the announcement linked above, as well as the reported Enchanter shop UI errors. We would like to make known that we are in the process of further investigating the remaining issues, and kindly ask for your understanding and patience while we find a solution for them. We remind you that you can always report any problems you may be experiencing after the latest patch with a detailed ticket through our Support page. Thank you.
[COMPLETE] Temporary Maintenance Notice - October 12th, 2016
UPDATE - The servers are back up and you can login to all worlds again. The following compensation items have been sent to all teams: Instanced Dungeon Reset Voucher x1, EXP Tome x2. Remember to retrieve the compensation items from your message box before October 15, 2016. Greetings, Saviors. We will soon be performing temporary maintenance on all servers in order to fix some issues occurring after the update patch on October 11th. Maintenance is expected to take place during the following period: [EDT] 04:30 to 06:30 (approximately 2 hours) Thank you for understanding.
Regarding Missing Event TP/Titles and Other Issues after Oct 11 Maintenance
Greetings, Saviors. Missing Event TP and Titles Some users have reported their Event TP items and ‘Happy-go-Lucky’ titles obtained from the previous ‘Crystal Root Lottree’ event going missing after the latest scheduled maintenance. We would like to let you know that we are working on fixing this issue and will restore the missing TP and titles as soon as possible. Other Issues We would also like to announce that we are looking into other issues reported after today’s maintenance and will update you after they are solved. Please note that, depending on your region, even after the patch your client could take some time to sync with the server. We suggest you try checking the integrity of your game files on Steam if you are experiencing problems after this maintenance. We ask for your patience and understanding while we fix the remaining issues. Remember you can report any problems you may be experiencing via ticket through the Support page. Thank you.
[COMPLETE] NA and SA Servers Maintenance Extension
All servers are now online. Sorry for the delay. Please, let us know if you are having the connection issue via Support Ticket Greetings, Saviors. There are good news and bad news. The good news is that Fedimian, Telsiai and Varena servers (EU & SEA) are back on as previously announced. i.e. 06:00 EDT October 11th. However, Klaipeda, Orsha and Silute servers (NA & SA) will undergo maintenance extension. These servers will be back on as soon as possible. We apologize for any and all inconveniences this extension might have caused.
Rank 8 Facebook Event: Comment to Win!
Greetings, Saviors! We're commemorating the release of Rank 8 with an event on our official Facebook page. Read the details below and participate for a chance to win your prize! What You Can Win: - Instanced Dungeon Reset Voucher (14 Days) x2 + Jumbo Dumpling x5 (100 winners). When to Participate: - This event is open until October 23rd, 2016, 23:00 EDT. How to Participate: 01. Like and Share the following post on our official Facebook page: https://www.facebook.com/treeofsavior/posts/985962551529959 Then, leave a comment on the same post about Rank 8. You can tell us what you think of the update, leave a support message, suggestion, etc. Don’t forget to include your server and team name information in your comment, in case you’re one of the winners. 02. A total of 100 winners will be chosen at random from the comments, and the list of lucky Saviors will be announced on our official website (https://treeofsavior.com/news/) on October 24th, 2016. 03. The prizes will be sent to the winners via in-game GM message during the scheduled maintenance on October 25th, 2016. IMPORTANT: Make sure to add your correct server and team name information in your comment. The prizes may not be delivered if your information is missing or incorrect.