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[COMPLETE] Orsha Temporary Maintenance Notice
UPDATE - MAINTENANCE COMPLETE: Orsha is back up and you can login to the server again. Thank you for your patience. Greetings, Saviors. We will soon be performing a short maintenance in Orsha to correct minor server issues. The maintenance period will start at the following time: [EDT] 10:30 AM This maintenance is expected to last approximately 50 minutes. Thank you for understanding.
Known Issues: June 15th
Greetings, Saviors. The following is the list of bugs that we are aware and currently working on them. GENERAL - Infinite Jump: "Fly Me to the Moon" The problem of being able to reach an unreachable height by using Warp fuction. - Multiple Item Crafting Issue: "Overwork" When crafting multiple items, automatically cancelling the process (Working on it) - Unrideable Companion: "Must Be This Tall to Ride" After getting incapacitated, your character being unable to ride the companion in Lv 190 dungeon. - Invisible Cube: "Show Me the Cube" Cube items dropped by boss monsters not appearing properly. - Chat and Friends List: "So Lonely…" After a client crash, broken chat texts appearing and Friends List getting wiped. - Wrong Name on the Journal: "Yognome On Parole" Confined Yognome' registering on the Adventure Journal as 'Yognome' - Weapon Swap Issue: "No Swap For You" The weapon item on the Weapon Swap slot not disappearing after registering and completing a collection. - Wrong Gem Selected: "These Are Not the Gems You Are Looking For" When crafting an item that require a gem item as its ingredient, the system selects the foremost gem item rather than the intended and selected gem. - Wrong Item Drop: "Yognome Droppings" The monster 'Confined Yognome' dropping items far below the appropriate level. - Trade Limits Issue: "Numbers Do Lie" The problem of Number of Trades Allowed not changing even after Token 60-Days or Token double use. - Ashaq Prison Issue: "Doin' Time In Ashaq" Getting stuck and lag occurring on a lift in Ashaq Underground Prison 1F - Item Mislabelling: "You Had One Job!" The problem of item names not printed properly when putting in and out of Base Camp Storage QUEST Saule Goddess Quest: Problem of NPC not responding Hauberk in the Maze Quest: Even after defeating the monster, nothing happening Pull out the Metal Plate' Quest: Being able to obtain Metal Plate without removing the vines in the 'Pull out the Metal Plate' quest. SKILL Cryomancer Snow Rolling: 1) A Cryomancer character being unable to move when casting Snow Rolling after receiving the 'Fade' effect from a Cleric character.- 2) Snow Rolling skill causing the affected monsters to stand still and getting knocked back. And also the problem of monsters under the skill's effect, attacking the player character. Ice Bolt: Character freezing when changing weapon while the meter is still charging. Subzero Shield: Freezing the player character when getting the bleeding damage while the 'Subzero Shield' is on. Psychokino Teleportation: Activation discrepancy between the Mouse Mode and the Keyboard Mode whe using Psychokino's 'Teleporation'. Gravity Pole: 1) The visula effect for Psychokino's Gravity Pole getting cut in a certain way 2) Causing Client Crash Druid Carnivory: The grass objects on the ground appearing improperly when Druid casts 'Carnivory' skill in Demon Prison. Shapeshifting: Getting the unattainable skills from the monsters. Alchemist Magnum Opus: Unable to craft multiple items Fletcher Cross Fire: The problem of Fletcher's Cross Fire skill having a counter despite it has no cooldown. Thaumaturge Transpose: Losing HP when using Thaumaturge's skill 'Transpose' again while its effect from the previous casting is on. Rodelero Shield Bash: CON not changing after getting hit by Rodelero's 'Shield Bash'. Oracle Clairvoyance/Resetting: The Oracle's skills 'Clairvoyance' and 'Resetting' not working properly against the monster 'Pavaisa'. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/Team/server/class details, and timestamps would be greatly appreciated. That way we can have more information to work with on a more specified problem allowing it to be resolved faster. ADDTION: The following issue is not a bug but in fact an intended effect. Priest Blessing: Unable to be applied to Sadhu in an Out of Body state.
[FIXED] Schwarzer Reiter Mount Stat Bug
Greetings, Saviors! We were made aware of a recent bug where the stats of Schwarzer Reiter characters would not increase when mounted on their companion. We would like to announce that we have applied a hotfix to correct this bug and you should no longer encounter it. Thank you to those who contributed by reporting this bug.
[COMPLETE] Telsiai and Varena Servers Connection Issues - June 14th, 2016
Greetings Saviors, The maintenance has ended and you will now have access to the game servers. Greetings Saviors, We are aware that players may be experiencing temporary connection issues to the Telsiai and Varena servers. This is due to some internal connection issues between the servers. We are currently working on fixing this issue as soon as possible. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior.
[COMPLETE] Temporary Maintenance - Klaipeda, Orsha, Silute Servers
Greetings Saviors, The maintenance has ended and you will now have access to the game servers. Greetings Saviors, We are planning on having temporary maintenance for the Klaipeda, Orsha and Silute servers due to certain server-side issues. Please refer to the details below. Time : [EDT] 07:50 ~ 08:10 a.m. June 14th, 2016 We apologize for the inconvenience you may have experienced due to the sudden temporary maintenance.
Accounts banned for UI addon use
Greetings, Saviors. Up until recently, a number of players were proven to be making use of addons to modify the game client and allow access to Market, Repair, Personal Storage and Team Storage UIs outside of cities without interacting with their corresponding NPC. We would like to announce that we have concluded our investigation of this abuse and the aforementioned UIs can no longer be accessed by abnormal means unintended by the game’s design. We will also be applying restrictions to all users found to have used the addons. A total of 5607 accounts were found to take part in illegal use of addons, of which: - 1151 had already been permanently banned and therefore their status has not been altered - 3462 had been previously restricted and will now be banned permanently, as this is their second known offense - 994 will be banned for a total of 30 days, as this is their first known offense Please remember that addons which alter any elements of the gameplay are not allowed and are punishable by temporary or permanent ban. If you find that your account has been unfairly restricted, however, kindly send us a ticket through our Support page so we may review your case. Thank you.
Update on DLC restrictions and TP compensation for Token price reduction
Greetings Saviors, We would like to announce an update regarding DLC restrictions and the policy on TP compensation for the Token price reduction. You will now be able to receive your DLC products as we have lifted all restrictions. We are also aware that there were users unable to receive compensation as their Token was stuck in the GM message box. TP compensation will be provided to the players who had DLC products (Exclusive Access 2 & Veteran's Packs) unopened in their message box after they receive them in-game in order to determine the server on which they wish to receive their compensation. Please send us a ticket after receiving your DLC products so we can send you the relevant TP compensation. However, please note that you must request TP compensation for the Tokens included in the DLC products within 30 days from this announcement to be eligible. Please read the conditions of TP compensation from this previous announcement : https://treeofsavior.com/news/?n=465
[COMPLETE] Scheduled Maintenance for June 14th, 2016
UPDATE - MAINTENANCE COMPLETE: Today's maintenance has been completed sooner than the time announced initially and you can now login to the servers. Greetings, Saviors! We would like to announce the details of our weekly maintenance for June 14th, 2016. Make sure to check below for the maintenance schedule and patch notes. Please note that other issues and bugs are also being worked on even if they are not mentioned below. Maintenance Period 01:00 to 06:00 (EDT) June 14th, 2016 Patch Note 1Main changes Trading Trading will now be restricted to cases which fulfill all of the following conditions: a) TOS account is over 7 days old b) Character is over level 40 Note 1: You must meet both conditions in order to be allowed trading, i.e. only characters which are both above level 40 and are from a TOS account older than 7 days are allowed to trade. Note 2: Users who do not meet the conditions above will still be able to use NPC shops to buy and sell items. Note 3: These measures are being implemented as a way to combat the recent rising number of fraudulent accounts using stolen credit cards and engaging in other illegal activities. Steam account restrictions Users with Steam accounts restricted by Valve will now automatically have the same restriction applied to their TOS account as well. DLC restrictions The previously applied restrictions on redeeming DLC products have been removed and users will now be able to redeem their purchased DLC products. Companion/summons Your companion can now only be clicked and targeted in non-combat situations. As for other characters' companions, they can only be clicked and targeted if they are the enemy. The AI of summoned creatures will no longer stop working when they are far away from the character that summoned them. 2UI Market, Repair, Personal Storage and Team Storage UIs will no longer be accessible without interacting with an NPC. The description of 30-day Tokens included in "Founder's Server : Exclusive Access 2" and "Founder's Server : Exclusive Access 2 (-50%)" DLCs has been fixed (it will no longer mistakenly list the duration of these Tokens as 60 days). The following changes have been implemented to the Personal Trade UI: - A quick help guide will now appear whenever your character participates in Personal Trades. - In trades between Token users, equipment items will no longer appear on the list of items which will become untradable. - The message saying that a Token is being used will no longer appear when the number of trades allowed is 0. You will now be able to browse the Adventure Journal Ranking beyond page 1. The ghosting issue that occurred when changing from the Sell tab to the Buy tab in the Market UI has been fixed. The problem of the abnormal UI message appearing when an Achievement message was clicked has been fixed. 3Quest Related Preparations for the Dangerous Search (1) The Wisdom Guiding Stone summoned as part of the quest will no longer be attacked by monsters. 4Skill Related Cataphract Rush : Buffs will no longer be deactivated when a Cataphract uses [Rush] with the maximum amount of buffs applied. Druid Shape Shifting : Druids will no longer be able to register monsters skills in regular quick slots after using the [Shape Shifting] skill. Pardoner Dispeller Crafting : The UI will no longer show the name of the [Tincturing] skill when performing the [Dispeller] skill. Psychokino Gravity Pole : The visual effects of the [Gravity Pole] skill have been changed. Scout Cloaking : Scouts in a cloaking state will now have Cloaking deactivated when mounting a companion. Quarrel Shooter Teardown : Teardown Statue Quarrel Shooters with the Teardown: Teardown Statue attribute activated will now be able to use the [Teardown] skill even when being affected by the Dievdirbys' [Carve World Tree] skill. 5Miscellaneous The client's rendering performance has been partially improved. One new loading image has been added. All dungeons and instanced missions will now have their own unique music themes. Holy Water, Gyslotis and Holy Powder will no longer be used when right-clicked. The graphic distortion occurring when a male Swordsman was casting the skill [Cleave] while equipped with Noble Ponytail has been fixed. The problem of being unable to click the entrance stair on Royal Mausoleum while in mouse mode has been fixed. Accounts banned by the Bot Classifier will now be banned on all servers (this will also apply to accounts banned prior to this maintenance).
[FIXED] [EU] Fedimian PVP Connection Issues
Greetings, Saviors. Our PVP server for [EU] Fedimian went through some connection issues earlier and you may have been unable to access it. Connection was affected during the following time: from [EDT] 19:30 to 21:25, June 12 2016. We would like to let you know that we have now restarted the server and connection has returned to normal. Thank you for your patience.