Blocked Users in [SEA] Servers and Bot Classifier Update

Greetings, Saviors.

Due to a recent lapse in our Bot Classifier, a number of players were mistakenly deemed bot users and had their accounts blocked as a result.

We would like to announce that these accounts have now been unblocked and that their corresponding teams have been compensated with the following items:

- 15-Day Event Token (untradable)
- EXP Tome x4
- Instanced Dungeon Reset Voucher x4

Below is the list of accounts affected.

[SEA] Telsiai

PinoyAllSta**
Telkar**
TIM**
Bi**
Gannicus**
S**
DadenMa**
Shiny**
Secretp**
DAFFA**

[SEA] Varena

RoyalDu**
Jycans-Wo**
SantosRepubl**
Shia**
Karven**
Sora20**
Sponklo**

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About RII and the Bot Classifier

As you may know, we make use of our Bot Classifier for finding bot users and examining bot reports, partly by taking into account the RII of other players (see our Dev Blog post here for details).

Until now, using the RII of the reporting players has helped signal the offending users to the Bot Classifier, giving us a clue as to which users are more likely to be bot accounts. This high reliance on RII, however, has caused some innocent players to be considered as bot users as well.

For this reason, we have decided to slightly change how reported cases are handled. The reporting players’ RII will still count towards the probability of the reported user being a bot, and will signal to the Bot Classifier which accounts are more likely to be using them. However, the RII of the reporting users will no longer influence our decision when determining whether the reported accounts are using bots or not, and they will be judged solely on their in-game behavior and other Bot Classifier criteria.

Finally, to players whose access to the game is being denied, if you find that your account has been unfairly blocked, make sure to send us a ticket through our Support page so we may reevaluate your case.

Thank you.

Sincerely,
IMC Staff