Apologies and compensation for the recent issue
By STAFF_Sawyer
Jan 2nd, 2020
Greetings, Saviors.
This is a follow-up notice regarding the new year event issue.
First of all, we offer our sincerest apologies to all players affected by our miscommunication when handling the related issue.
The direct cause of the problem was a date error that occurred every time a player moved to and from certain areas when using auto matching and its associated systems, forcing the main system to send out the daily rewards repeatedly. The difference between date reset timings of each server were the fundamental cause.
The issue has been resolved without need of a maintenance at
EST 10:00 pm / BRT 12:00 am / CEST 4:00 am / SGT 11:00 am
and the issued suspensions have been lifted.
Even though the system error could result in overpayment of the event coins even during normal gameplay without any intention of exploit, it was considered as a system abuse without a clear understanding of the situation and the sanctions were carried out to prevent further heavy increase in the coin. We apologize again for our hasty decision.
As previously informed, the suspensions issued to prevent further problems and facilitate the investigation were ‘undated’ temporary sanctions. Due to an internal communication error, some enquires have been misdirected with answers saying ‘indefinite/permanent ban’. Again, we apologize for this. In order to prevent such affairs in the future, we will make sure to set clear terms and guideline for the teams.
We will give out the following compensation with the meaning of apology. You can claim the compensation at your team storage.
1. To all players
- 1,000 Attribute Points (14 Days) x5
- Golden Anvil (14 Days) x5
- Enchant Scroll (14 Days) x5
- Event Mysterious Magnifier x5
2. To players who had been suspended (additional compensation)
- x8 EXP Tome (14 Days) x3
- Instanced Dungeon Reset Voucher x2
- Instanced Dungeon Multiplier x4
- Challenge Mode One Entry Voucher x2
- Challenge Portal Scroll x4
Also, we will provide additional 15,000 coins for all players and 25,000 coins (15,000+10,000) for the suspended players through an event NPC after the next scheduled maintenance and post another announcement for more information.
Thank you.