[NA] Klaipeda and [SA]: An Update on Account Restrictions and Item Seizures

Greetings Saviors,

We would like to announce that we will be unblocking the first batch of players while offering our sincere apologies to the players who were unable to play the game due to the temporary restrictions.

Upon investigating, we had discovered that there were some players that had already crafted, sold, traded or otherwise removed the problematic items from their inventory which made it harder for us to retrieve them. As a result, we have decided to split the accounts into the following three categories in order to allow the most players to get back into the game as soon as possible.

These categories are as follows: 

A.  Game access allowed, problematic items retrieved, no restrictions, compensation given. 

In this category, the majority of accounts that have items that need to be retrieved will be done through the upcoming temporary maintenance. These 1195 accounts will have the irregular items retrieved and special compensation given during this time. 

The items have been retrieved on an account-wide basis. This means that items may have been retrieved from not only the character that obtained it but other characters, companions and your team storage as well, if the character in question did not have the required numbers.

The same retrieval process has been applied to the other groups as well.

B. Game access allowed, some problematic items retrieved, market & trading restrictions, compensation after full investigation.

In this category, users that have more than half of the irregular items in their inventory will have them collected and others that have either consumed or modified the items but still have them in their accounts will have their accounts unlocked and compensation will be given based on the length of time their account was locked. However, these 234 accounts will face in-game trade restrictions. 
Until all items have been collected, these restricted accounts will be unable to trade in the Market (buy or sell) or trade individually. 

Once processing is complete, and no issues have been found, these accounts will later receive the same special compensation as group A. The date of which will be announced through another announcement.  However, if these accounts prove to be problematic, they may face further restrictions. 

Please Note: These accounts mentioned above may have certain items seized for investigation as they may have been used in conjunction with other items in crafting, Gem enhancement etc. While they will not be usable in-game for the time being, please rest assured that they will be returned after the investigation is over. However, please be aware that they may be returned to their earlier states depending on our findings. Also, please refrain from using or consuming the problematic items as this will extend the time needed for us to investigate and clear these accounts. 

We have alerted these specific users through GM message. 

C. Game access restricted, problematic items under investigation, compensation after full investigation.

After a detailed investigation into accounts which had more than half of the times that require retrieval or placed a considerable amount in the Market, we have decided that these 213 users have possibly abused the system and their accounts will continue to be locked. As of now, we are still investigating the effect these users’ actions had on the market and as such a full investigation will take some time. Depending on the result further restrictions may be placed. 

If, after our investigation, these accounts have not abused the system, compensation will be given and the affected account will be unlocked. However, once again, depending on the seriousness of the abuse these accounts will be permanently banned.  

We expect to complete this process within a week.

Once again we would like to apologize for the inconvenience this has caused to our Saviors and we will work to rectify the situation as quickly as possible.