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KNOWN ISSUES
[UPDATE] Known Issue: June 1, 2021
Greetings Saviors, The following issues have come to our attention: - [Fixed] The change in Weekly Boss Raid's Defense planned to be updated on June 7, 2021 is pre-applied [UPDATE] Untradable Weekly Boss Raid One Entry Voucher x7 will be given to all saviors on June 2 as compensation for the issue. You can receive the item until June 9, so please receive the item before the message expires. Thank you for your patience and understanding. Regards, IMC staff
Known Issue: May 7, 2021
Greetings Savior, The following situation has come to our attention. - Attribute Point Box (Rank B) is appearing for the 150 open count reward. Please submit a ticket if you have received Attribute Point Box (Rank B) for a 150 count reward. We will exchange it with Attribute Point Box (Rank A) if you haven't used the item or send you 3 Attribute Point 1,000 if you have used the item. This issue will be fixed on the scheduled maintenance on May 11, 2021. Thank you for your patience and understanding. Regards, IMC staff
Known Issue: April 6, 2021
Greetings Saviors, The following issue has come to our attention: - Server Instability in all servers We are currently aware of the issue and trying to fix it. If there are any updates, we will let you know that through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff
Arts Skill Issue
Greetings Saviors, We found that some of the few skills showing abnormal functions with their ARTS skill, we have temporarily fixed that the ARTS only could be turned on and off in Cities. This issue will be fixed on upcoming maintenance next Tuesday. Thank you for your patience and understanding. Regards, IMC staff
Server Instability in [SEA] Telsiai Server
Greetings Saviors, There was a server instability in some servers at Telsiai world, and some users were unable to enter. But we have now fixed the issue. We apologize for the inconvenience and thank you for your patience and understanding. To those who are still unable to enter the server, please submit a ticket to the support team for assistance regarding the matter. Regards, IMC staff
[COMPLETE] Known Issue: March 19, 2021
Greetings Saviors, The following issues have come to our attention: - [Fixed] Temporary issue on Steam TP Shop The in-game store service on STEAM is currently unavailable, the issue is being under fix by steam, until their procedure is complete, the tp store will be temporarily unavailable. We have checked the STEAM store and the TP shop is now back online again. If there are any updates, we will let you know that through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] [Completed] Emergent Server Restart on Telsiai Server
Greetings Saviors, Due to the Server instability issues on Telsiai Server, we are currently restarting the Server in order to fix the issues. We are terribly sorry for causing inconveniences and we will be going to fix the issue as soon as possible. If there are any updates, we will let you know that through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Known Issue: March 12, 2021
Greetings Saviors, The following issues have come to our attention: - Temporary Server Instability on Telsiai Server Due to this issue, some users find trouble while connecting to the server, or in-game functions or responses could be delayed or not working as intended. We are currently aware of the issue and going to fix it as soon as possible. If there are any updates, we will let you know that through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff
[Fixed] Known Issue: March 10, 2021
Greetings Saviors, - [Fixed] We are currently fixing the server instability issue in Telsiai Server. Please take note that in the meanwhile, market, chat, and some areas might be disconnected. If there are any updates, we will let you know through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff