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KNOWN ISSUES
Known Issue: February 2,2021
Greetings Saviors, We are aware that the Telsiai server has been experiencing instability issues in the barrack. We are currently investigating the problem and will make another announcement as soon as possible. If you are experiencing any other issues with the game, please send a ticket describing the problem via our Support page. Thank you.
Connectivity Issue in [SEA] Telsiai Server
Greetings Saviors, We are aware that the Telsiai server has been experiencing instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing any other issues with the game, please send a ticket describing the problem via our Support page. Thank you.
Disconnection Issue in [SEA] Telsiai Server
Greetings, Saviors. We are aware that the 'Telsiai' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing any issues with the game, please send a ticket describing the problem via our Support page. Thank you.
[UPDATE] [UPDATE] Known Issue: December 11, 2020
Greeting Saviors! We became aware of the following issue: 1) Server instability in Klaipeda world. We are currently investigating the issue. We will update as soon as the server is back online. We apologize for the inconvenience and thank you for your patience and understanding. [UPDATE] The server is back online and should be able to log in without problem. Regards, IMC staff
[UPDATE] Known Issue: November 18, 2020
Greetings, Saviors! The following issues have come to our attention. - The Harvest Festival: Grow a sapling of your own! event is currently ongoing unlike it was announced on the event page. We will re-address the issue after solving it. → The issue has been fixed. Please re-login to solve the issue. If you re-log into the game, the planted seeds will be harvested after 1 minute and the fixed reward will be given. (Please refer to the modified event page.) We will send 10 [Event] Blessed Seed to the Mail Box. Please receive the item within 1 week, until November 25, 2020. - Some of the Skill Balance content of the future updates was included in the patch note on November 16-17. We have modified the misguided contents and we apologize deeply for the inconvenience. [UPDATE]- The 'damage increases by 25%' in the tooltip of Sauk Savinose Dysnai Leather Armor is currently misguided as 'healing increases by 25%'. The actual effect of the Armor is applied as 'damage increases by 25%' and the tooltip will be corrected during the scheduled maintenance next week on November 24, 2020. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Known Issue: October 20, 2020
Greeting Saviors! We became aware of the following issue: 1) The remaining time of the temporary costumes achieved before the maintenance on October 20th is not adjusted. 2) The temporary costumes achieved before the maintenance on October 20th cannot be exchanged into permanent items. [UPDATE] A selection box containing the temporary costumes will be given to all saviors with temporary costumes achieved before the maintenance on October 20th, after the scheduled maintenance on October 27, 2020. You will be able to choose and receive 1 of the 5 temporary costumes with the adjusted expiring date by using the box. For those who cannot exchange the costumes into permanent costumes, please exchange the costumes from the selection box given after the scheduled maintenance on October 27, 2020. Temporary Costumes in the Selection Box: - [Event] Sky Blue Laima Kindergarten Costume (Male) - [Halloween] Sky Blue Laima Kindergarten Costume (Female) - [Halloween] Black Wolf Costume (Male) - [Halloween] Black Wolf Costume (Female) - [Halloween] White Tracksuit Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Known Issue: October 14, 2020
Greeting Saviors! We became aware of the following issue: Time spent inside instanced dungeons and PvP areas is not counted as time logged-in for the Halloween Attendance Event. We are currently fixing the issue so in the meanwhile, please stay in areas other than instanced dungeons or PvP areas for the Halloween Attendance Event. The compensation for this issue will be announced later on. [UPDATED] Also, the expiring date of the Halloween Event costumes that can be changed into permanent items will be adjusted from '7 days' to the 'last day of the event'. Adjusted Costumes: - [Halloween] Sky Blue Laima Kindergarten Costume (Male) - [Halloween] Sky Blue Laima Kindergarten Costume (Female) - [Halloween] Black Wolf Costume (Male) - [Halloween] Black Wolf Costume (Female) - [Halloween] White Tracksuit Also, we're now fixing the issue that Guild promoition board is not showing up properly, during this procedure, the market may not working properly for moment But we will fix as soon as possible. [UPDATED] The Guild promotion board is now fixed. Thank you for your patience and understanding. Regards, IMC staff
[EDITED] Known Issue: Server Instability on South America [Resolved]
Greetings, Saviors. We are aware that the [South America] region has an instability issue. As such, we are investigating the problem and will make another announcement as soon as an update is available. If you are experiencing any issues with the game, please send a ticket describing the problem via our Support page. - [Resolved] Thank you. [update] Greetings, Saviors! We gave out the following compensation with the meaning of apology. - Tome of Experience x 3 - enlengthen the active token time for an hour.
[UPDATE] Known Issue: September 15, 2020
Greetings Saviors! The following issues have come to our attention: 1) Crashs when using sage portal shop. [Fixed] ※ Please reconnect the game to solve the issue. 2) The content points are reset to 0. 3) The shortcuts are reset when moving to another map. We are currently aware of the issues and trying to fix them now. If there is any updates, we will let you know that through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff