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KNOWN ISSUES
Known Issue: August 27, 2021
Greetings Saviors, The following issues have come to our attention: - An error occurred in the Joint Strike Raid Ranking Reward in Klaipeda Server on August 26 at 22:00. We have retrieved the silver handed out by the error. If the same issue occurs, please do not receive the silver from the market retrieve tab. Sorry for the inconvenience and thank you for your patience and understanding. Regards, IMC staff
Known Issue: August 24, 2021
Greetings Saviors, The following issues have come to our attention: - Gem cannot be moved to the team storage. You can move the Gem to the character as follows. 1. Register [A Gem] to the equipment that has a socket. 2. Put the equipment with the gem to the Team Storage. 3. Log in to the character that you want to have the Gem. 4. Talk to the Blacksmith NPC and click [Socket Management] 5. Register the equipment and click [Extract Gem] It may be inconvenient, but this will help you move your gem to another character. We are having Free Skill Gem Extracting event until the scheduled maintenance on September 28, 2021. (Click here for the details.) Thus, there will be no silver consumed and no destruction. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Known Issue: August 24, 2021
Greetings Saviors, The following issues have come to our attention: - Attribute Point 10,000 x250 given as Hot Week event reward can not be traded via team storage You will now be able to receive Attribute Point 10,000 that can be transferred via team storage from the Hot Week reward. The Attribute Points 10,000 that can not be transferred via team storage will be fixed in the near future. We will update the details later. The Attribute Points 10,000 that can not be transferred via team storage will be deleted and Attribute Points 10,000 that can be transferred via team storage will be given to the Market Retrieve tab on the scheduled maintenance next week. If there are any updates, we will let you know that through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Known Issue: July 27, 2021
Greetings Saviors, The following issues have come to our attention: [Fixed] - 2021 Botanic Seal cannot be acquired from the Summer Beach Package. - The tooltip of the Summer Watermelon Package is misinformed. - The name of the package in the game is miswritten to 2021 Fumitsuki. We will fix the issues above as soon as possible and for those who haven't received 2021 Botanic Seal from the Summer Beach Package, it will be given within today. We are deeply sorry for the inconvenience and thank you for your patience and understanding. If you have any inquiries, please submit a ticket. Regards, IMC staff
Known Issue: July 13, 2021
Greetings Saviors, The following issues have come to our attention: - Some users in TOS Support Guild have no authority. For those who have no authority, Guild Community won't be able to be used. The authority will be given during the scheduled maintenance on July 20, 2021. We are deeply sorry for the inconvenience and thank you for your patience and understanding. If you have any inquiries, please submit a ticket. Regards, IMC staff
Known Issue: June 10, 2021
Greetings Saviors, The following issues have come to our attention: - [Lucky Break] Attribute Points 1,000 was deleted on June 8, instead of June 15, 2021. For those who had their [Lucky Break] Attribute Points 1,000 deleted on June 8, [Event] 1000 Attribute Point (14 days) will be given during the scheduled maintenance on June 15. You can receive the item until June 22 via Mailbox, so please receive the item before the message expires. Thank you for your patience and understanding. Regards, IMC staff
[UPDATE] Known Issue: June 1, 2021
Greetings Saviors, The following issues have come to our attention: - [Fixed] The change in Weekly Boss Raid's Defense planned to be updated on June 7, 2021 is pre-applied [UPDATE] Untradable Weekly Boss Raid One Entry Voucher x7 will be given to all saviors on June 2 as compensation for the issue. You can receive the item until June 9, so please receive the item before the message expires. Thank you for your patience and understanding. Regards, IMC staff
Known Issue: May 7, 2021
Greetings Savior, The following situation has come to our attention. - Attribute Point Box (Rank B) is appearing for the 150 open count reward. Please submit a ticket if you have received Attribute Point Box (Rank B) for a 150 count reward. We will exchange it with Attribute Point Box (Rank A) if you haven't used the item or send you 3 Attribute Point 1,000 if you have used the item. This issue will be fixed on the scheduled maintenance on May 11, 2021. Thank you for your patience and understanding. Regards, IMC staff
Known Issue: April 6, 2021
Greetings Saviors, The following issue has come to our attention: - Server Instability in all servers We are currently aware of the issue and trying to fix it. If there are any updates, we will let you know that through our Known issue notice. Thank you for your patience and understanding. Regards, IMC staff