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ANNOUNCEMENT
No Maintenance on May 9, 2017
Greetings Saviors! We would like to announce that there will be no maintenance on May 9, 2017. However, please note that hotfixes or temporary maintenance may be implemented if needed. Sincerely, IMC Staff
[EU] Fedimian Temporary Maintenance for May 4, 2017
Greetings Saviors, We will be performing temporary maintenance on the [EU] Fedimian server today due to server issues. Maintenance is expected to take place during the following period: May 4, 2017 EDT - 02:00 AM to 04:00 AM // CEST - 08:00 AM to 10:00 AM Thank you for your patience and understanding.
[COMPLETE] Official Forum Maintenance - May 4, 2017
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 May 4, 2017 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
[RESOLVED] Issues Detected on the 'Varena' Server
[RESOLVED] There was a temporary issue with the [SEA] Varena server and has since been resolved. You should have no issues when attempting to login to the server. Please note that this is a separate incident from the [SA] Silute server connection issues which has also since been resolved. Our apologies for the inconvenience. Greetings, Saviors. We are aware that the 'Varena' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing any issues with the game, please send a ticket describing the problem via our Support page. Thank you.
[COMPLETE] [SA] Silute Scheduled Maintenance Extended - April 25, 2017
UPDATE: Maintenance is now complete in [SA] Silute. Make sure to retrieve your compensation items from the Message Box at your Lodge. Greetings, Saviors. We regret to inform that this week's scheduled maintenance has been extended in the [SA] Silute server. Maintenance in Silute is expected to be completed at the following time: [EDT] 11:00 - April 25, 2017 (6-hour extension) Please be reminded that this 6-hour extension will only affect [SA] Silute; all other servers will open as stated in the original maintenance notice (2-hour extension). We will update this announcement once maintenance in Silute is complete. Thank you for your understanding.
Adventure Journal Renewal – First Notice
Greetings, Saviors. We’re planning to improve on some of the problems affecting Adventure Journal contents, and for that we would like to notify you of a few big changes that are taking place in the near future. 1) Data registered in the Adventure Journal will be applied on a per-team basis, instead of the current per-character setup. This means you will have a single Adventure Journal shared with all the characters of your team, and the contents you play with each character will all contribute to your team’s common Adventure Journal. 2) Data currently registered in Adventure Journals will be deleted, and all compensation-related content will be revised. 3) Current Adventure Journal rewards can only be received before the renewal, so make sure to collect any rewards you may have from your Adventure Journal achievements before the changes are applied. Details about which contents will be changed and how they will change will be shared in a future announcement, along with the renewal schedule. Make sure to keep an eye on our News page for more updates.
[UPDATED] Notice on the Instanced Dungeon Reset Issue
Greetings, Saviors. We would like to announce that we have applied a client patch via hotfix to correct the issue that, for the past days, has caused the daily instanced dungeon and mission entries of some or all of a team’s characters to not reset at the correct time. As you may be aware from reading our patch notes, our team has been closely monitoring this issue and attempting several times to correct it. We recorded the logs of any errors that occurred and, based on the results, corrected the components suspected of causing the problem, gradually narrowing down the possible origins of the initial error. Unfortunately, this being an issue which affects players in specific situations, it has taken us longer than usual to trace the source of the problem and correct it, and we apologize for the inconvenience it has caused. Kindly let us know through a ticket at our Support page if you are still experiencing this issue after today. Keep in mind the time at which instanced dungeons/missions reset: (server time) NA/SA 06:00, EU 00:00, SEA 18:00. IMPORTANT: 1) Make sure to receive the latest TOS patch (April 21) to ensure that the fix is applied. You will need to apply the new patch even if you already have the patch from the latest maintenance (April 18). If you currently have the client open, you will have to close the game and open it again to receive the latest patch. 2) Daily instanced dungeon/mission entries should reset properly starting today, April 21, 2017 (yesterday's entries will not reset immediately). To confirm whether your entries were correctly reset, please check them AFTER the following times: NA/SA: [EDT] 06:00 (server time 06:00), April 21st EU: [CET] 06:00 (server time 00:00), April 22nd SEA: [SGT] 06:00 (server time 18:00) April 22nd Thank you. [UPDATED] We have provided Superior Instanced Dungeon Reset Vouchers (14 days) * 3 ea to everyone via GM messages. Please remember to retrieve them before they expire on April 23rd, 2017.
[COMPLETE] [SA] Silute Relocation Maintenance - April 19-20, 2017
Greetings, Saviors. We will be performing maintenance on the [SA] Silute server in order to relocate the server to São Paulo, Brazil. Please note that this maintenance is NOT a server transfer, meaning we will not be transferring teams from one server to another. The maintenance will not change any aspects about your team, items, etc. so if you are playing in [SA] Silute, you do not have to take any special measures before the maintenance. This maintenance is expected to take place during the following period: BRT April 19th 23:00 ~ April 20th 09:00 (EDT April 19th 22:00 ~ April 20th 08:00) [10 hours] - The server may be opened earlier than the notified timeline depending on the circumstances The following compensation will be provided to all players on the [SA] Silute server due to the long maintenance time. They will remain in your Postbox until April 23rd, 2017 so please remember to claim them before they expire. - 7 day Token * 1 ea - Superior Instanced Dungeon Reset Voucher (14 days) * 1 ea - Instanced Dungeon Multiply Token (14 Days) * 2 ea - EXP Tome * 3 ea
[SA] Silute Relocation Notice – April 19-20, 2017
Greetings, Saviors! Following the results of last month’s ping test for [SA] players to determine a new region for the server (currently located in North America), we have decided to move Silute back to South America with a server relocation maintenance later this week. Maintenance is expected to take place on April 19-20, 2017. The exact schedule details will be published soon in a separate announcement, so make sure to keep an eye on our News page. Note that this maintenance is NOT a server transfer, meaning we will not be transferring teams from one server to another. The maintenance will not change any aspects about your team, items, etc. so if you are playing in [SA] Silute, you will not have to take special measures before the maintenance. Simply be aware of the time when the maintenance begins (again, look for a future announcement with schedule details). Thank you.