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ANNOUNCEMENT
[COMPLETE] Temporary Maintenance Notice - August 16th
UPDATE - MAINTENANCE EXTENDED: Maintenance has been extended by about 30 minutes. (10:30 AM EDT) We are working on getting the service back as soon as possible. Greetings, Saviors. We will soon be performing a short maintenance in all servers. The maintenance period will start at the following time: [EDT] 07:50 This maintenance is expected to end at EDT 09:30. Thank you for understanding.
Winners: [Fan Art Festival] What if Monsters were Human?!
Greetings saviors! The [Fan Art Festival] What if Monsters were Human?! has finally ended! Thank you for showing us your marvelous artwork and participation in the vote! ※ We have excluded votes casted by forum accounts that shared the same IP addresses after reviewing the accounts. ※ Rewards will be given to the team name written in the submitted post on the scheduled maintenance on May 3, 2022. - Rewards will be sent to the Mailbox and be deleted after 2 weeks. - Rewards: In-Game Title (Hocus Pocus), [EVENT] 500TP, Your art as an in-game loading screen ※ In-game loading screens will be applied during the scheduled maintenance on May 10, 2022. Here are the winners of the [Fan Art Festival] What if Monsters were Human?! Congratulations! - User picks 1st place: <Lucy in Wonderland> [SEA] Telsiai - Shakie Total votes: 285 2nd place: <Miss Progola> [SEA] Telsiai - Vyria Total votes: 270 3rd place: <Frozen Flowers> [SEA] Telsiai - MuSC Total votes: 205 3rd place: <Don’t touch my Paulius (guardian of Delmore battlefield)> [SEA] Telsiai - NTSS Total votes: 205 5th place: <Fragolin’s Dream> [SEA] Telsiai - DDxStory Total votes: 201 - GM picks [GM] Orange: <Let’s Fight at Delmore> [SEA] Telsiai - SillyDog [GM] Chocolate: <POPO> [SEA] Telsiai - PSz [GM] Kiwi: <Prepare for trouble, Savior!> [SA] Silute - YunaXD [GM] Mango: <Crying petals> [SEA] Telsiai - Drtz [GM] Lemon: <Kepa Princess> [SEA] Telsiai - Sheryl
[IMPORTANT] Leticia's Secret Cube Special Reward
Greetings, Saviors! Due to the recent confusion with Goddess' Blessed Cube Special Rewards event, we have prepared a simple guide for our currently on-going Leticia's Secret Cube Special Reward event. How to claim your Special Reward - To receive your Special Reward, you must interact with the Bonus Cube located next to the TP Shop to receive your special reward. - Special Reward contains an additional Rank A or B item and they can be received with every 50 Leticia's Secret Cube you have opened. - E.g. You will be able to receive a Special Reward with every 50, 100, 150, 200...etc Leticia's Secret Cube opened. - You can interact with the Bonus Cube to check how many cubes you have opened so far and the number of cubes you are required to open in order to receive your Special Reward. Important - In order to receive the Special Reward, the Cubes must be opened while the current edition of Leticia's Secret Cube is available to purchase (from the scheduled maintenances of July 2 - July 16, 2019). Once the current edition of the Goddess’ Blessed Cube is removed from the TP Shop, you will no longer be able to claim your Special Reward. - 10+1 Cube bundles count as 10 Cubes, as 1 Cube is given as a bonus.
[UPDATE] (Ver.July 29th 19:00 server time) Recovery for Teams Deleted during Zachariel Merge
Greetings Savior, We would like to announce the measures that will be taken to compensate the users that had their team deleted from [NA] Klaipeda, [EU] Fedimian, and [SA] Silute Servers during the Tree of Saviors [Zachariel] server merge. Please refer to the following announcement for the details of the policy. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. Target 1. Users who have teams on more than one of the target servers (NA, EU, SA) that wishes for team recovery of teams that did not survive the merge 2. Users who wish to recover their dormant team Period After the Scheduled maintenance on July 16, 2025 ~ August 12, 2023 23:59 (KST) Category Details Period # The team recovery will be conducted in four phases. 1st Request: After the Scheduled maintenance on July 16, 2025～July 22, 2025 23:59 (KST) → Recovered on July 29, 2025. 2nd Request: July 23, 2025～July 29, 2025 23:59 (KST) → Recovered on August 5, 2025. 3rd Request: July 30, 2025～August 5, 2025 23:59 (KST) → Recovered on August 12, 2025. 4th Request: August 6, 2025～August 12, 2025 23:59 (KST) → Recovered on August 19, 2025. Procedure - For a limited period, users who have teams on more than one of the target servers and would like to move their teams that were not included in the integration will be able to do so. ⚠️ We are unable to transfer multiple teams to the same account. Please create a new Steam account separate from your current account before contacting us. ⚠️ When deleted teams are recovered, data regarding the connection between accounts cannot be recovered. (ex; guilds, friends, likes, etc.) - There are three types of recovery for your consideration. Please submit an Official Ticket with all the necessary information corresponding to your specific recovery type. - Be aware that if your ticket lacks required information, we may request additional details, and your recovery will be processed based on the date all complete information is received. Please follow these steps if you're type A: A. Recovering a deleted team while keeping your merged team on the Zachariel server. - This applies if you wish to retain the team that was merged into Zachariel, but also want to restore another team that was deleted during the merge process. 1. Create a new Steam account separate from your current Steam account ◎ The recovered team will be moved to a separate Steam account from the one you're using ◎ 2. Access Tree of Savior with your newly created Steam account and create a new team - The newly created team is a temporary team for identification during the process. After the recovery is complete, they will be deleted and replaced with the existing team information that will be recovered. - The name of the newly created team will be applied. 3. Fill out the information below and submit a ticket through the official contact channel. [Required Information - A] 1. Type of recovery: A 2. Name of the Steam account where the transferred team currently exists: 3. Newly created Steam account name : 4. Newly created team name in your newly created Steam account : 5. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 6. The name of the deleted team you want to transfer : Please follow these steps if you're type B: B. Recovering a deleted team after removing your merged team on the Zachariel server. - This option is for those who want to delete their merged team on Zachariel and instead restore a different team that was removed during the merge process. ◎ The deleted team will NOT be recovered after it is deleted. If you wish to save the currently merged team, please refer to the type A recovery of this post. ◎ 1. Fill out the information below and submit a ticket through the official contact channel. [Required Information - B] 1. Type of recovery: B 2. Name of the Steam account you’re using: 3. The server where the deleted team was: (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover: If you already filed in a recovery ticket and wish to change the Type of recovery, please send us a new ticket containing the information below: [Required Information - B-1] 1. Type of recovery: B-1 2. “Newly created team name in your newly created Steam account” you sent in the previous ticket: 3. Add “_1” to the end of the newly created team name: - Since we cannot delete Teams, if a Team exists with the same name as the old one when the recovery happens we will append _1 at the end, you can add 3. for a different free rename to be assigned. - Please note: Once your team name has been changed based on this agreement, we will not support further name changes. - This name change option only applies to users who submitted their recovery ticket before July 18th 00:00 server time. Please follow these steps if you're type C: C. Recovering a team when you have no merged team (due to account dormancy). - This applies if your account was converted to an inactive state and, as a result, no team was merged into the Zachariel server. 1. If you're prompted to create a new team when accessing the Zachariel server, please proceed with creating one first. 2. If the new team you created doesn't have the information you wanted transferred, please follow these steps: - Fill out the information below and submit a ticket through the official contact channel. [Required Information - C] - Edited on July 29th 19:00 server time 1. Type of recovery: C 2. Name of the Steam account where the deleted team currently exists: 3. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover : Others ▶ If you have Premium TP on more than one server - The premium TPs on all servers are summed and transferred. - This will reset any Premium TP that the additional recovered team originally had, and they will not have any Premium TP when they recover to their new Steam account. Important - Please write the title of the ticket as [Account Recovery]. - If you are applying to transfer a team other than the one that was deleted in the server merge, you will be removed from the target. - Duplicate applications will be processed based on the last application. - After your transfer is complete, you will not be eligible to reapply. - If your team transfer application contains inaccurate information or doesn't meet the criteria, you may not be transferred. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. ↑Yes we are saying twice because this is important
[COMPLETE] Official Forum Maintenance - Feb 7, 2018
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EST) 21:00 - 21:20 Feb 7, 2018 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
[Resolved] [NA] Server Instability
Greetings Saviors, We apologize for the inconvenience but currently [NA] Servers: Klaipeda and Orsha are facing some server instability. We ask for your patience and understanding as we work to solve the situation. Thank you.
Official Forum Maintenance - October 26, 2017
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 04:00 - 04:30 October 26, 2017 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
List of Issues: July 24
- The issue that MusCATeer Tracks effect not showing in some stances and when mounting on the companions. - The issue that the damage of Summon Familiar skill isn't changed by equipping a weapon. - The issue that cannot receive buff during Sanctuary: Liberty(Physical). >> You cannot receive any buffs during Sanctuary: Weaken, applied after Sanctuary: Liberty(Physical). - The issue that the evasion rate of skill Redemption is not normally applied. >> It's normally applied, but the icon or marks are not shown. - The issue that hair dye is not applied to hair. >> The hair dye only applies to hairs that never changed their style. >> The hair dye is for the wig, and thus will be applied on the wig. - The issue that Moringponia targets to watch the NPC, and not the player. - The issue that unable to connect the game due to commander existed. >> This is a temporary issue. If the message pops up, please try to re-connect after a moment. - The issue that the motion emoji does not show on the UI. >> Click "^_^" on the right of the chat tab, then select "motion". The motion emoji window will pop up. - The issue that Steam guard is not applied in game. >> You should activate the steam guard on mobile. >> How to activate steam guard: https://forum.treeofsavior.com/t/how-to-activate-steam-guard-in-game/413886 - The issue that the Annihilation skill cooldown is generated for 5 seconds, after using Ritirarsi. - The issue that speech bubble is not applied in game. >> You should set it on information window. - The issue that additional damage of skill Aspergillum is not normally applied. - The issue that the effect of skill fade is not normally applied in challenge mode. - The issue that damage is increased due to combination skills between the barrier and a certain skill. - The issue that Steam Guard is not applied in-game. - The issue that already cleared guild quest is not counted. - The issue that a certan skill is able to cancel skills of boss monster without any condition. - The issue that the skill factor of Daino is different with applied factor in game.
Official Forum Maintenance - Sep 02, 2018
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 Sep 02, 2018 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff