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ANNOUNCEMENT
[COMPLETE] Official Forum Maintenance - February 14th, 2017
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EST) 21:30 - 22:00 February 14th, 2017 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff
Ping Test for [SA] Silute Players
Greetings, Saviors. We would like to ask [SA] Silute players to contribute with their feedback after Server Expansion. For that, we would like to ask [SA] Silute players to share their results on the forum post. Link: Ping Test for [SA] Silute Players If you would like to help by taking a ping test and sharing your results, please head to the forum post Any contributions will be greatly appreciated. Thank you for your patience and understanding.
Second Territory Wars Beta Test Complete
Greetings, Saviors! The second GTW testing period in [NA] Klaipeda is officially over, and once again we would like to thank all the guilds who participated in the six days of Territory Wars sessions. Similar to what happened after the first round of tests, we will continue performing unofficial tests, this time on all server regions. Make sure to read all the details below. Rewards 1) As the official test period has ended, guilds will no longer be eligible for Territory Wars participation rewards. 2) Survey and forums feedback rewards will be sent to the selected teams during the scheduled maintenance of June 12, 2018. Remember that only feedback received until May 29, 2018 will be considered for these rewards. Unofficial System Tests Although the official open test period has ended, we will continue performing additional test sessions on all servers to correct map entry/point count errors and other problems that occurred during the test period, and further assess GTW behavior in the servers' live setting. These tests, however, are not intended for general participation. 1) These tests will take place in all servers. The sessions in each region may follow different schedules according to the needs of the test and the characteristics of each server region. Also, the schedule of the tests may be altered at any time without prior notice. 2) Although guild members may still be allowed to enter the Spot Areas during the additional tests, entering a session will not make you eligible for rewards. 3) The additional tests may not have a regular duration. The sessions may be interrupted, shortened or extended according to the needs of the test. 4) We cannot guarantee regular performance or stability in any of the additional test sessions. 5) You may see occasional system messages related to Guild Territory Wars in all servers. Thank you again to all the guilds who joined us in the GTW tests so far. We will use the data collected during this test to improve optimization and playability issues and prepare for implementation according to how the development of the Territory Wars progresses. Stay tuned for more news!
[Special] Spring Sprout Package
Greetings, Saviors! We have prepared special packages! Don't miss the chance to get strong:) Period From the scheduled maintenance on April 26, 2022 To the scheduled maintenance on May 17, 2022 Spring Sprout Flower Package 525TP max: 5 per team Item Name Count Trade Delmore Battlefield (Auto/Solo) One Entry Voucher (Untradable) 5 Team Storage Only Saint's Sacellum (Auto Match) One Entry Voucher (Untradable) 30 Team Storage Only Res Sacrae Raid: Auto Match One Entry Voucher 30 Team Storage Only Res Sacrae Raid: Auto Match (Hard) One Entry Voucher 10 Team Storage Only Res Sacrae Raid: Auto(Hard) Add. Reward Voucher 10 Team Storage Only Memory of Flame One Entry Voucher (Untradable) 15 Team Storage Only Division Singularity One Entry Voucher 30 Team Storage Only Division Singularity Multiply Token 15 Team Storage Only Exchange Medal 200 Team Storage Only Spring Sprout Tree Package 245TP max: 5 per team Item Name Count Trade [Lv.470] Enhance Aid (Untradable) 120 Team Storage Only Premium Enhance Aid 70 Team Storage Only [Lv.460] Goddess Enchant Jewel (Untradable) 30 Team Storage Only Premium Awakening Stone 75 Team Storage Only Lv.460 Awakening Abrasive (Untradable) 75 Team Storage Only Exchange Medal 150 Team Storage Only Spring Sprout All in One Package 999TP max: 1 per team Item Name Count Trade Sprout Flower Package 1 Team Storage Only Sprout Tree Package 2 Team Storage Only Exchange Medal 200 Team Storage Only Sprout of the World Armband 1 Team Storage Only [New/Return] Growth Package 310TP max: 1 per team Item Name Count Trade Vaivora Vision (Untradable) Selection Box 1 Team Storage Only 7 EHN 10 TRA Vasilisa Armor Selection Box 1 Team Storage Only 7 EHN 10 TRA Vasilisa M.Weapon Selection Box 2 Team Storage Only 7 EHN 10 TRA Vasilisa S.Weapon Selection Box 2 Team Storage Only [Lv.460] Pamoka Solution Box 1 Team Storage Only [Lv.460] Mysterious Magnifier 30 Team Storage Only [Lv.460] Sandra's Magnifier 60 Team Storage Only [Lv.460] Sandra's Detailed Magnifier 100 Team Storage Only Premium Awakening Stone 20 Team Storage Only [Lv.460] Awakening Abrasive (Untradable) 20 Team Storage Only [Lv.460] Goddess Enchant Jewel (Untradable) 10 Team Storage Only Class EXP Card Box 1 Team Storage Only Level Jumping Card (Lv.460) 1 Team Storage Only Mystic Tome 200 Team Storage Only Attribute Points 10,000 Ticket 200 Team Storage Only Character Slot Voucher 1 Trade X 1 Time Free Re-identification Voucher 400 Team Storage Only Goddess Token (Gabija): 10,000 10 Team Storage Only Mercenary Badge : 10,000 10 Team Storage Only Character Bound Ark Level Up Scroll (Lv.10) 1 Team Storage Only
[COMPLETE] [EU] Temporary Maintenance Notice - May 12, 2017
Greetings, Saviors. We will be performing a 2 hour-long maintenance on our [EU] Fedimian server on May 12, 2017. Maintenance is expected to take place during the following period: [EDT] 22:00 to 00:00 (May 11-12, 2017) / [CET] 04:00 to 06:00 (May 12, 2017) Note that this temporary maintenance will only affect the [EU] server, Fedimian. We will update this announcement after maintenance is complete. Thank you for understanding.
Additional Preview for Episode 13: Scars of Fate
Hello saviors, We have brought an additional preview video of Episode 13: Scars of Fate! Hope you enjoy it:)
[UPDATE] (Ver.July 29th 19:00 server time) Recovery for Teams Deleted during Zachariel Merge
Greetings Savior, We would like to announce the measures that will be taken to compensate the users that had their team deleted from [NA] Klaipeda, [EU] Fedimian, and [SA] Silute Servers during the Tree of Saviors [Zachariel] server merge. Please refer to the following announcement for the details of the policy. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. Target 1. Users who have teams on more than one of the target servers (NA, EU, SA) that wishes for team recovery of teams that did not survive the merge 2. Users who wish to recover their dormant team Period After the Scheduled maintenance on July 16, 2025 ~ August 12, 2023 23:59 (KST) Category Details Period # The team recovery will be conducted in four phases. 1st Request: After the Scheduled maintenance on July 16, 2025～July 22, 2025 23:59 (KST) → Recovered on July 29, 2025. 2nd Request: July 23, 2025～July 29, 2025 23:59 (KST) → Recovered on August 5, 2025. 3rd Request: July 30, 2025～August 5, 2025 23:59 (KST) → Recovered on August 12, 2025. 4th Request: August 6, 2025～August 12, 2025 23:59 (KST) → Recovered on August 19, 2025. Procedure - For a limited period, users who have teams on more than one of the target servers and would like to move their teams that were not included in the integration will be able to do so. ⚠️ We are unable to transfer multiple teams to the same account. Please create a new Steam account separate from your current account before contacting us. ⚠️ When deleted teams are recovered, data regarding the connection between accounts cannot be recovered. (ex; guilds, friends, likes, etc.) - There are three types of recovery for your consideration. Please submit an Official Ticket with all the necessary information corresponding to your specific recovery type. - Be aware that if your ticket lacks required information, we may request additional details, and your recovery will be processed based on the date all complete information is received. Please follow these steps if you're type A: A. Recovering a deleted team while keeping your merged team on the Zachariel server. - This applies if you wish to retain the team that was merged into Zachariel, but also want to restore another team that was deleted during the merge process. 1. Create a new Steam account separate from your current Steam account ◎ The recovered team will be moved to a separate Steam account from the one you're using ◎ 2. Access Tree of Savior with your newly created Steam account and create a new team - The newly created team is a temporary team for identification during the process. After the recovery is complete, they will be deleted and replaced with the existing team information that will be recovered. - The name of the newly created team will be applied. 3. Fill out the information below and submit a ticket through the official contact channel. [Required Information - A] 1. Type of recovery: A 2. Name of the Steam account where the transferred team currently exists: 3. Newly created Steam account name : 4. Newly created team name in your newly created Steam account : 5. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 6. The name of the deleted team you want to transfer : Please follow these steps if you're type B: B. Recovering a deleted team after removing your merged team on the Zachariel server. - This option is for those who want to delete their merged team on Zachariel and instead restore a different team that was removed during the merge process. ◎ The deleted team will NOT be recovered after it is deleted. If you wish to save the currently merged team, please refer to the type A recovery of this post. ◎ 1. Fill out the information below and submit a ticket through the official contact channel. [Required Information - B] 1. Type of recovery: B 2. Name of the Steam account you’re using: 3. The server where the deleted team was: (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover: If you already filed in a recovery ticket and wish to change the Type of recovery, please send us a new ticket containing the information below: [Required Information - B-1] 1. Type of recovery: B-1 2. “Newly created team name in your newly created Steam account” you sent in the previous ticket: 3. Add “_1” to the end of the newly created team name: - Since we cannot delete Teams, if a Team exists with the same name as the old one when the recovery happens we will append _1 at the end, you can add 3. for a different free rename to be assigned. - Please note: Once your team name has been changed based on this agreement, we will not support further name changes. - This name change option only applies to users who submitted their recovery ticket before July 18th 00:00 server time. Please follow these steps if you're type C: C. Recovering a team when you have no merged team (due to account dormancy). - This applies if your account was converted to an inactive state and, as a result, no team was merged into the Zachariel server. 1. If you're prompted to create a new team when accessing the Zachariel server, please proceed with creating one first. 2. If the new team you created doesn't have the information you wanted transferred, please follow these steps: - Fill out the information below and submit a ticket through the official contact channel. [Required Information - C] - Edited on July 29th 19:00 server time 1. Type of recovery: C 2. Name of the Steam account where the deleted team currently exists: 3. The server where the deleted team was : (Klaipeda/Fedimian/Silute) 4. The name of the deleted team you want to recover : Others ▶ If you have Premium TP on more than one server - The premium TPs on all servers are summed and transferred. - This will reset any Premium TP that the additional recovered team originally had, and they will not have any Premium TP when they recover to their new Steam account. Important - Please write the title of the ticket as [Account Recovery]. - If you are applying to transfer a team other than the one that was deleted in the server merge, you will be removed from the target. - Duplicate applications will be processed based on the last application. - After your transfer is complete, you will not be eligible to reapply. - If your team transfer application contains inaccurate information or doesn't meet the criteria, you may not be transferred. Account recovery requests submitted after the application deadline (~August 12, 2025, 23:59) will NOT BE PROCESSED under any circumstances. ↑Yes we are saying twice because this is important
[HOTFIX] Vaivora’s Team Challenge Issue
Greetings, Saviors! After our scheduled maintenance of March 27, 2018, players reported the following issues: 1. Players on [NA]/[SEA] servers being unable to open the Vaivora’s Team Challenge event shop to exchange their Vaivora Tokens. 2. Players logging in and finding that the Night Market Event Debuff was still applied. We would like to announce that these problems have now been hotfixed. IMPORTANT: You will need to restart your game client in order for the hotfix to be applied. For players being affected by the Night Market Debuff, after restarting your client you must click the Event Notice Board for the buff to be removed. We apologize for the inconvenience and thank you for your patience while the issue was being solved. If you are still being affected by these issues after restarting your client and receiving the hotfix, please let us know via Support Ticket.
Temporary Maintenance Notice - August 22, 2018
Greetings, Saviors. We will soon perform a short maintenance for ALL SERVERS in order to carry out the following. - The issue with the reward system for the Invite a Friend event will be revised. - Items that have been wrongly distributed to users because of the issues will be retrieved during the maintenance. - The Friend Invitation Code page and the Event NPC will function again following the maintenance. This maintenance is expected to take place on the following schedule: [EDT] 05:30 AM - 06:30 AM [BRT] 06:30 AM - 07:30 AM [CEST] 11:30 AM - 12:30 PM [SGT] 05:30 PM - 06:30 PM Note that this maintenance will affect ALL SERVERS. We will update this announcement once the maintenance is complete.