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ANNOUNCEMENT
For users experiencing a launch error after April 19 maintenance
Greetings, Saviors. It has come to our attention that some users are experiencing an error when trying to launch the game client after our weekly maintenance of April 19, 2016. We have provided a list of possible solutions to this error in our forums here: [LINK] The list will be updated as new solutions are found. SIncerely, IMC Staff [UPDATE] We have now patched in a hotfix that should allow you to play the game after restarting the client. Please let us know if you are still unable to do so.
Accounts Banned for Abuse (April 19th, 2016)
Hello, Saviors. We've identified and permanently blocked 1,394 bot accounts in the order from the most frequently reported. Additional 1,678 accounts that have manipulated the game client for exploiting purposes have also been banned. If you feel you have been wrongly banned, please report your case to us through the support page. Your reports will be used as important data for us. We do believe these bots are a major issue and will continue to do our best until the problem is solved. In addition, we are taking down the Founders Server : Exclusive Access 3 product temporarily until the bot issue is handled properly. Thank you for your cooperation. Sincerely, IMC Staff
DLC 3 Temporarily Off the Shelves
Hello, Saviors. We regret to say that our Founder's Pack : Exclusive Access 3 product has been temporarily taken down from sales due to abuse and exploit. This product will be available again once we resolve the bot issues. Thank you for your continued support. Sincerely, IMC Staff
How to test your ping to the EU and SEA servers
Greetings, Saviors! Many of you have been wondering about the new location of our EU (Fedimian) and SEA (Telsiai) servers in regards to ping and how it will affect your gameplay. For this reason, we have set up an echo server in each region to allow you to test your network response time to each server with a simple ping test. Below are the details of each server: Fedimian region (Frankfurt) IP: 52.29.228.194 Telsiai region (Singapore) IP: 52.77.112.61 How to perform the ping test: 1) Open a Command Prompt window (press the Windows key + R) and type in `cmd`, then press Enter. 2) After C:\>, type in `ping 52.29.228.194 -t` or `ping 52.77.112.61 -t` and press Enter. You will see your network's response time to the server counted in ms. We hope this will help you with your decisions regarding server transfer applications. Remember that, if you wish to transfer to a different server, you can submit your application until the 24th of April, 2016, through our official Support page. Also, if you haven't yet, don't forget to read our announcements regarding the upcoming server transfers. Server Transfer - Now Taking Requetss: [LINK] Server Transfer Details and Conditions: [LINK] Sincerely, IMC Staff
Server Transfer Details and Conditions
Greetings and Salutations Saviors! The long awaited Server Transfer is upon us, and details about the service can be found below. Please read carefully to avoid any misunderstandings as the transfer process will not be reversed once it is completed. You must also consent to the 'Terms and Conditions of Service' in order to be eligible for the transfer. [Server Transfer Availability] [Terms and Conditions of Service] I have read, understood and agree to the conditions and policies of the service. I agree to perform the necessary tasks to meet the prerequisite conditions. I understand that I will not be eligible for the service if any of the prerequisite conditions are not met. I accept that I will not be able to make an objection to the service after the Server Transfer has occurred if the data warranted by the guarantee has not been corrupted or tampered with in any way. [Prerequisite Conditions and Policies] If there is a pre-existing team on the destination server, the pre-existing team will be deleted and replaced with the transferred team. Please keep in mind that the deleted team cannot be restored. You cannot apply for the server transfer service while logged onto the game. The transfer will take place after all the requests in a given time period have been sent to us and during the actual transfer, the servers will be down temporarily. At a laster date, the location of Fedimian (EU) and Telsiai (SEA) servers will be moved to Germany and Singapore respectively. Depending on where in NA, players playing from NA may experience poor connectivity if they decide to transfer to one of the regional servers. The transfer cannot be reversed nor cancelled once the process is completed. Friends list : Will be reset Guild / Party : Leaving or disbanding a guild is required to apply for the server transfer service Market : You need to retrieve all of your items in order to apply for the server transfer service. This applies to both items you listed to sell and items you bought from the market [Additional Details] The Server Transfer will NOT CHANGE the following Team Name Lodge Message Lodge Theme Character Slots Companion Name Level and EXP TP Token Benefits Class Quest Stat Skill and Attributes Map Exploration Rate Likes Adventure Journal Title and Achievement Collection Team Battle League Score Silver Equipped Items Inventory Team / Character Storage If you have any questions regarding the service, please let us know. As always, we thank you for your continued enthusiasm, support and love for Tree of Savior. Sincerely, IMC Staff
[COMPLETE] Scheduled Maintenance - April 5th, 2016
Greetings Saviors! We will be holding the scheduled weekly maintenance as notified in our previous announcements. The detailed time can be seen down below. More details will be provided on what will be tweaked in a later announcement. Scheduled Time for Maintenance : 1~5 a.m. (EDT) April 5th, 2016 We would like to use this chance to apologize for the inconvenience that many of you have experienced during the launch week. We are constantly keeping an eye out for your feedback to see what the more prevalent issues are. Through your feedback, we are able to figure out what can be fixed quickly and what requires development time. Some issues have been carried over from older versions, other unknown issues have occurred because they hadn't been exposed to such focused stress and yet others are due to connectivity issues between us, Steam, AWS, and individual clients. The more major bugs/issues will take longer to iron out since we do not wish to negatively affect other aspects of the game. Others can simply be dealt by a hotfix / patch during shorter maintenance periods. Once again, we would like to apologize for the poor connectivity and numerous in-game issues that many of you have experienced last week. We also wish to thank you for your continued enthusiasm, patience, support and love for Tree of Savior. Sincerely, IMC Staff
[COMPLETED]Temporary Maintenance - Klaipeda Server (Monday April 4th, 2016)
Greetings Saviors! Apologies for the continuation of poor connectivity to the Klaipeda server today. We will be performing some quick maintenance. Only Klaipeda will be affected. Klaipeda will be down for approximately 30 minutes. You won't have access to it during this period of time. We'll open the server early if we finish the work before our scheduled time. - Maintenance hours: 02:35 a.m. ~ 03:05 a.m. (EDT) [30 minutes] - Compensation reward: 1.5 hour extension on periodic items Thank you for your cooperation and understanding. We apologize for the inconvenience. Sincerely, IMC Staff
[COMPLETED] Connection Issues at Fedimian Server
Hello, Saviors. We are aware that some people at Fedimian server are experiencing problems connecting to the game from their Lodges and/or entering Lodges from the server selection screen. For now, if you continuously click on Enter (from the server selection screen) and/or Start Game (from your lodge), you would eventually go into the game. We are looking into it and we will change the title of this announcement to Completed once the problem gets fixed. We apologize for the inconvenience. Sincerely, IMC Staff
Team Name Reset: Now Taking Requests
Greetings, Saviors! As we have previously announced here1, we're going to be offering 1-time team name resets to everyone. A lot of our players ended up with unwanted team names due to heavy lag and misleading information, and we sincerely apologize for that mishap. We will only be resetting your team name, so the rest of your team information including your characters and items, companions, TP, and Token bonuses will remain untouched. You will be prompted to create a new team name upon logging into your server. Please refer to the following information to request a name reset of your team: When to make a request: 03/31/2016 ~ 04/05/2016 at 01:59 EDT (Tues) Where: https://treeofsavior.com/inquiry/?c=174 Instructions: (1) Follow the link to our custom support page. (2) Log into your Facebook or Google account. (3) Verify your Steam account by clicking on the top right corner. (4) Submit your ticket. Use the drop-down menu to select [Team Name Reset], then the server where you wish to have your team name reset. (5) After our maintenance on Tuesday, you'll find that your team name has been reset once you connect to your server. Again, please take precautions when you type in your team name as this reset will be offered only once. After that, you'll have to use 150 TP if you wish to change your team name. We suggest you do not use the Enter key to prevent accidents. Thank you again for your loving support for Tree of Savior. We hope this opportunity will push us one step closer to a more satisfying service. Best regards, IMC Staff