Search article
ANNOUNCEMENT
Klaipeda and Orsha Servers Connection Issues - May 30th, 2016
Greetings Saviors, We are aware that players may have been experiencing temporary connection issues to the Klaipeda and Orsha servers. This was due to some internal connection issues between the servers. The issue has been resolved at [EDT] 07:30 May 30th and you should now be able to access the game. Please let us know via the ticket system if you are still having trouble accessing the game after this point. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
Blocked Users in [SEA] Servers and Bot Classifier Update
Greetings, Saviors. Due to a recent lapse in our Bot Classifier, a number of players were mistakenly deemed bot users and had their accounts blocked as a result. We would like to announce that these accounts have now been unblocked and that their corresponding teams have been compensated with the following items: - 15-Day Event Token (untradable) - EXP Tome x4 - Instanced Dungeon Reset Voucher x4 Below is the list of accounts affected. [SEA] Telsiai PinoyAllSta** Telkar** TIM** Bi** Gannicus** S** DadenMa** Shiny** Secretp** DAFFA** [SEA] Varena RoyalDu** Jycans-Wo** SantosRepubl** Shia** Karven** Sora20** Sponklo** About RII and the Bot Classifier As you may know, we make use of our Bot Classifier for finding bot users and examining bot reports, partly by taking into account the RII of other players (see our Dev Blog post here for details). Until now, using the RII of the reporting players has helped signal the offending users to the Bot Classifier, giving us a clue as to which users are more likely to be bot accounts. This high reliance on RII, however, has caused some innocent players to be considered as bot users as well. For this reason, we have decided to slightly change how reported cases are handled. The reporting players’ RII will still count towards the probability of the reported user being a bot, and will signal to the Bot Classifier which accounts are more likely to be using them. However, the RII of the reporting users will no longer influence our decision when determining whether the reported accounts are using bots or not, and they will be judged solely on their in-game behavior and other Bot Classifier criteria. Finally, to players whose access to the game is being denied, if you find that your account has been unfairly blocked, make sure to send us a ticket through our Support page so we may reevaluate your case. Thank you. Sincerely, IMC Staff
[UPDATED] Issues with Receiving TP Bundles
UPDATE: After looking at the 25 reports sent to us via Support ticket so far, the records show that the purchased TP bundles have already been successfully received in the large majority of the cases. A total of two cases require additional confirmation: one shows no records of TP bundle purchases on Steam; the other shows that the user did not yet attempt to retrieve the TP. We would like to remind you that, in order to receive your purchased TP, you need to click the TP button on the screen in-game and then click 'Use' on the TP bundle item you wish to receive. See our previous announcement here for more information. About the occasional delays in receiving TP bundles After a player purchases a TP bundle and tries to receive it in-game by clicking the 'Use' button, the process of connecting to Steam's server can sometimes fail, which stops the TP from being received immediately. This error is not permanent, however, and after some time the TP can be received by clicking the 'Use' button on the TP bundle one more time. We continue to search for ways to improve this and apologize for the inconvenience it may cause. Meanwhile, if you are still unable to receive your purchased TP after several tries over a considerable period of time, or if you encounter any other issue related to TP purchase or retrieval, kindly send us a Support ticket so we can look further into the issue. Thank you. Greetings, Saviors. Some players have been reporting being unable to receive their purchased TP bundles in-game after clicking the ‘Use’ button. We’re currently investigating the source of this issue and would like to ask you to report any similar cases through our Support page. In your Support ticket, make sure to include your team and server information, and which TP bundle you purchased (100TP / 300TP / 500TP / 900TP). Please wait while we process your ticket; we will update you once we have a solution for this problem. Thank you. Sincerely, IMC Staff
[SA] Silute Server Connection Issues - May 29th, 2016
Greetings Saviors, We are aware that players may have been experiencing connection issues to the [SA] Silute server. This was due to some internal connection issues between the servers. The issue has been resolved at [EDT] 06:25 May 29th and you should now be able to access the game. Please let us know via the ticket system if you are still having trouble accessing the game after this point. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
[UPDATED] TP Bundles now available via the Steam Inventory Store!
Greetings Saviors! We are pleased to announce that you may now obtain TP bundles via the Steam Inventory Store. We will also be requesting Valve to take down the current DLC products from the store as they were acting as a stop-gap measure before the TP bundles became available. There are 4 different products for each region, 100TP / 300TP / 500TP / 900TP, and are priced accordingly to which region they are for. You will be able to purchase the TP bundles at the Steam Inventory Store. You will then have to receive them in-game by clicking the TP button and ‘using’ the item. Please be careful since you will no longer be able to refund the items after receiving them in-game. Please refer to the image below for more details. You can access the store via this link : http://store.steampowered.com/itemstore/372000/ [Important – Please read carefully] Each product will be released in four different versions, one specific to each region (NA, EU, SEA, SA). Each product will be redeemable only in its corresponding region (e.g. EU-exclusive TP bundles can only be redeemed in [EU] Fedimian). In regions with more than one server, each product can only be redeemed in one of the region's servers (e.g. players in the NA region can purchase a TP bundle and redeem it only in either Klaipeda or Orsha). [UPDATE - May 30th, 2016] It has come to our attention that the pricing for the 500TP Bundle for EU servers was incorrect. We have made a request that it be changed to the proper pricing and expect it to take effect soon. We apologize for any confusion this may have caused. [UPDATE - May 31st, 2016] It has come to our attention that players from Chile have not been able to see any products. This was due to a glitch in the pricing system and this has now been fixed. Please let us know via the ticket system if you still have trouble viewing products. Please specify the country you are playing from when doing so.
[UPDATED] Temporary Connection Issues with the [SEA] Varena Server
Greetings Saviors, There was a slight issue with the [SEA] Varena Server where certain channels were unexpectedly shut-down. Details 1. Time: [EDT] 11:00 ~ 11:40, Sunday, May 29th, 2016 2. Problem: Unable to access certain maps. 1. Time: [EDT] 09:20 ~ 09:40, Sunday, May 29th, 2016 2. Problem: Unable to access certain maps The issue has been resolved. We are sincerely sorry for the reoccurance of the issue. Please let us know via the ticket system if you are having trouble accessing the game. As always, we thank you for you continued support, enthusiasm and love for Tree of Savior. Sincerely, IMC Staff
[UPDATED] TP Shop Token Prices Reduced
Greetings, Saviors! As announced through our developer’s blog, we will be permanently reducing the price of 30-day Tokens in the TP shop from 198 TP to 99 TP. Furthermore, we plan to compensate those who have already purchased and/or are currently using Tokens ahead of the price change. Make sure to read the details below. Price Reduction Schedule The new reduced Token prices will come into effect after our weekly maintenance on Tuesday, June 7, 2016. Users Eligible for Compensation Note: Conditions apply exclusively to regular 30-day Tokens. Event Tokens such as 7, 15 or 60-day Tokens will not be considered for compensation purposes. A. Those using at least one Token at the time of the price change. B. Those possessing at least one Token within their team at the time of the price change (includes those possessing a Veteran’s Pack DLC unopened in their Inventory or Message Box). Compensation Items Note: Compensation will be given to each eligible team individually (i.e. users with more than one team across multiple servers will receive compensation for each of their teams). - 99 TP per Token being used or possessed (according to the conditions above): sent directly to each eligible team’s Inventory - 7-day Token time extension (applied to all Tokens being used, regardless of type) Compensation Schedule Eligible users will receive compensation on the day of the price change during the weekly maintenance period (see schedule above). Sincerely, IMC Staff [UPDATE - FAQ] Q. Who will receive compensation for Tokens bought on the Market with silver? A. Compensation will be given to the player that has end ownership of the Token. This is due to the fact that we see the transaction between players on the Market as an agreement between the two on the exchange of ownership of items. As both players have agreed to change ownership of the item, the player that ends up with the item will be compensated.
[COMPLETE] [SEA] Telsiai/ [SEA] Varena Temporary Maintenance – May 27th, 2016.
Greetings, Saviors! The servers and Bot Classifier are now back online. You will now be able to access the game. We regret to inform you that Temporary Maintenance will be extended by an hour. That makes the maintenance period like the below. - [EDT] 02:00 to 05:00 (approximately 3 hours) Friday, May 27, 2016 The compensation will match the elongated time. We apologize for any and all inconveniences, this may have caused you. Greetings Saviors, The [SEA] Telsiai/ [SEA] Varena Servers will undergo temporary maintenance. 1. Maintenance Period - [EDT] 02:00 to 04:00 (approximately 2 hours) Friday, May 27, 2016 2. Reason - Improvements to server capacity and stability. 3. Compensation: - 6-hour Token time extension - EXP Tome x2 Note that this temporary maintenance will affect [SEA] Telsiai and [SEA] Varena. Thank you for understanding. Sincerely, IMC Staff
[COMPLETE] [SA] Silute Relocation Maintenance
MAINTENANCE COMPLETE: The servers and Bot Classifier are now back online in [SA] Silute. You will now be able to access the game. TIME UPDATE: The relocation of [SA] Silute is expected to finish 30 minutes earlier than previously announced, ending at approx. EDT 09:30 AM. MAINTENANCE EXTENDED: We regret to inform you that today's [SA] Silute relocation maintenance is being extended for approx. 3 hours (until EDT 10:00 AM). Thank you for understanding. Greetings, Saviors. As announced earlier today, we will be temporarily relocating our [SA] Silute server to North America in order to improve its stability. The relocation process will take place during the following maintenance period: [EDT] 01:00 to 07:00 (6 hours) Friday, May 27, 2016 Compensation: - 18-hour Token time extension - EXP Tome x6 Note that this temporary maintenance will affect [SA] Silute only. Thank you for understanding. Sincerely, IMC Staff