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ANNOUNCEMENT
[Complete] Party System Issues - June 21st, 2016
[COMPLETE] The issue with the party system has now been fixed. You will now be able to find parties as usual. Greetings saviors, We would like to let you know that we are aware that there are issues with the party system. The dev team is currently taking a look into this issue and we will make another announcement when we have resolved this matter. We offer our most sincere apologies for any inconveniences that you may have experienced due to this issue.
[UPDATED][SA] Silute server party system issues - June 19th, 2016
Greetings saviors, We would like to let you know that we are aware that there are issues with the party system on the [SA] Silute server. The dev team is currently taking a look into this issue and we will make another announcement when we have resolved this matter. We offer our most sincere apologies for any inconveniences that you may have experienced due to this issue. [UPDATE] The issue with the party system on the [SA] Silute server has been resolved. Please let us know if you are still having difficulty with the party system after this point. We will be keeping a close eye in case it occurs again.
[FIXED] Orsha Dungeon Matching Issue
Greetings, Saviors! The automatic party matching system in our [NA] Orsha server dungeons was recently affected by an error which made it momentarily unavailable. We are pleased to announce that this issue has now been fixed and you should be able to use the automatic matching system for dungeons again. We appreciate everyone’s quick feedback in reporting this error.
[COMPLETE] Orsha Temporary Maintenance Notice
UPDATE - MAINTENANCE COMPLETE: Orsha is back up and you can login to the server again. Thank you for your patience. Greetings, Saviors. We will soon be performing a short maintenance in Orsha to correct minor server issues. The maintenance period will start at the following time: [EDT] 10:30 AM This maintenance is expected to last approximately 50 minutes. Thank you for understanding.
[FIXED] Schwarzer Reiter Mount Stat Bug
Greetings, Saviors! We were made aware of a recent bug where the stats of Schwarzer Reiter characters would not increase when mounted on their companion. We would like to announce that we have applied a hotfix to correct this bug and you should no longer encounter it. Thank you to those who contributed by reporting this bug.
[COMPLETE] Telsiai and Varena Servers Connection Issues - June 14th, 2016
Greetings Saviors, The maintenance has ended and you will now have access to the game servers. Greetings Saviors, We are aware that players may be experiencing temporary connection issues to the Telsiai and Varena servers. This is due to some internal connection issues between the servers. We are currently working on fixing this issue as soon as possible. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior.
[COMPLETE] Temporary Maintenance - Klaipeda, Orsha, Silute Servers
Greetings Saviors, The maintenance has ended and you will now have access to the game servers. Greetings Saviors, We are planning on having temporary maintenance for the Klaipeda, Orsha and Silute servers due to certain server-side issues. Please refer to the details below. Time : [EDT] 07:50 ~ 08:10 a.m. June 14th, 2016 We apologize for the inconvenience you may have experienced due to the sudden temporary maintenance.
Accounts banned for UI addon use
Greetings, Saviors. Up until recently, a number of players were proven to be making use of addons to modify the game client and allow access to Market, Repair, Personal Storage and Team Storage UIs outside of cities without interacting with their corresponding NPC. We would like to announce that we have concluded our investigation of this abuse and the aforementioned UIs can no longer be accessed by abnormal means unintended by the game’s design. We will also be applying restrictions to all users found to have used the addons. A total of 5607 accounts were found to take part in illegal use of addons, of which: - 1151 had already been permanently banned and therefore their status has not been altered - 3462 had been previously restricted and will now be banned permanently, as this is their second known offense - 994 will be banned for a total of 30 days, as this is their first known offense Please remember that addons which alter any elements of the gameplay are not allowed and are punishable by temporary or permanent ban. If you find that your account has been unfairly restricted, however, kindly send us a ticket through our Support page so we may review your case. Thank you.
Update on DLC restrictions and TP compensation for Token price reduction
Greetings Saviors, We would like to announce an update regarding DLC restrictions and the policy on TP compensation for the Token price reduction. You will now be able to receive your DLC products as we have lifted all restrictions. We are also aware that there were users unable to receive compensation as their Token was stuck in the GM message box. TP compensation will be provided to the players who had DLC products (Exclusive Access 2 & Veteran's Packs) unopened in their message box after they receive them in-game in order to determine the server on which they wish to receive their compensation. Please send us a ticket after receiving your DLC products so we can send you the relevant TP compensation. However, please note that you must request TP compensation for the Tokens included in the DLC products within 30 days from this announcement to be eligible. Please read the conditions of TP compensation from this previous announcement : https://treeofsavior.com/news/?n=465