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ANNOUNCEMENT
Announcement regarding recent add-on incidents
Greetings Saviors, As we are now re-defining our policy on add-ons, it is only fair for us to lift any such restrictions made on June 14th regarding first and second time offenders that used certain functions of the cxAnywhere add-on to inappropriately access repair and selling functions. However, please note that any players found using the same add-on to will be penalized. We also believe that most of those players will now be more careful when selecting add-ons in the future. However, we will be much more strict should these players should be caught using abusive add-ons again. There will be no compensation as the add-ons in question allowed inappropriate access to certain game functions. It has also come to our attention that there is a specific add-on claiming to boost the luck of players. We would like to re-emphasize that any and all percentage based in-game content, such as item drop rates, are all controlled server-side. No client side alterations will affect the actual rate of server-side calculations. We also did some in-house testing of the add-on as soon as it came to our attention and confirmed that it did not affect any actual in-game data or any critical client-side files. While we do believe that the creator of the add-on in question meant no harm, this particular add-on caused quite a bit of confusion within the community, especially since the add-on creator made a video that could mislead players into believing that the add-on could help their chances when opening cubes. Please note that such add-ons that mislead players and cause unnecessary confusion amongst the playerbase may cause the creator of the add-on be penalized as well. Sincerely, IMC Staff
New Saviors Can Now Join The Adventure
We would like to welcome all the new saviors ! The servers are now open to allow new players to join the game. Our sincere thanks for your understanding and patience up to this point and appreciate your support.
Plan on Reopening The Servers for New Players
Greetings, Saviors! We've already requested Valve, Steam to reopen TOS for new users. Once the Valve implements our request, we promise that we will be performing the " Reopening All Servers for New Players " As mentioned in our previous weekly Q&A post on the blog, the purpose of closing the servers to new users was to allow for a more controlled environment in which we could stabilize the game to a certain extent and fix some pressing issues that required our attention. On the other hand, we’ve been receiving numerous requests from players who are eager to join ToS, and some of the issues we were most worried about have thankfully been fixed meanwhile. As such, we planed to reopen the servers after the Market report function mentioned. However, we needed to have enough time to check whether the system was able to function properly or not. we really apologize for the inconvenience. Now, we've decided to reopen to new users that allow them to play TOS. Thank you for supporting Tree of Savior!
[Complete] Party System Issues - June 21st, 2016
[COMPLETE] The issue with the party system has now been fixed. You will now be able to find parties as usual. Greetings saviors, We would like to let you know that we are aware that there are issues with the party system. The dev team is currently taking a look into this issue and we will make another announcement when we have resolved this matter. We offer our most sincere apologies for any inconveniences that you may have experienced due to this issue.
[UPDATED][SA] Silute server party system issues - June 19th, 2016
Greetings saviors, We would like to let you know that we are aware that there are issues with the party system on the [SA] Silute server. The dev team is currently taking a look into this issue and we will make another announcement when we have resolved this matter. We offer our most sincere apologies for any inconveniences that you may have experienced due to this issue. [UPDATE] The issue with the party system on the [SA] Silute server has been resolved. Please let us know if you are still having difficulty with the party system after this point. We will be keeping a close eye in case it occurs again.
[FIXED] Orsha Dungeon Matching Issue
Greetings, Saviors! The automatic party matching system in our [NA] Orsha server dungeons was recently affected by an error which made it momentarily unavailable. We are pleased to announce that this issue has now been fixed and you should be able to use the automatic matching system for dungeons again. We appreciate everyone’s quick feedback in reporting this error.
[COMPLETE] Orsha Temporary Maintenance Notice
UPDATE - MAINTENANCE COMPLETE: Orsha is back up and you can login to the server again. Thank you for your patience. Greetings, Saviors. We will soon be performing a short maintenance in Orsha to correct minor server issues. The maintenance period will start at the following time: [EDT] 10:30 AM This maintenance is expected to last approximately 50 minutes. Thank you for understanding.
[FIXED] Schwarzer Reiter Mount Stat Bug
Greetings, Saviors! We were made aware of a recent bug where the stats of Schwarzer Reiter characters would not increase when mounted on their companion. We would like to announce that we have applied a hotfix to correct this bug and you should no longer encounter it. Thank you to those who contributed by reporting this bug.
[COMPLETE] Telsiai and Varena Servers Connection Issues - June 14th, 2016
Greetings Saviors, The maintenance has ended and you will now have access to the game servers. Greetings Saviors, We are aware that players may be experiencing temporary connection issues to the Telsiai and Varena servers. This is due to some internal connection issues between the servers. We are currently working on fixing this issue as soon as possible. As always, we thank you for your continued support, understanding, enthusiasm and love for Tree of Savior.