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ANNOUNCEMENT
[UPDATED] TP Shop Token Prices Reduced
Greetings, Saviors! As announced through our developer’s blog, we will be permanently reducing the price of 30-day Tokens in the TP shop from 198 TP to 99 TP. Furthermore, we plan to compensate those who have already purchased and/or are currently using Tokens ahead of the price change. Make sure to read the details below. Price Reduction Schedule The new reduced Token prices will come into effect after our weekly maintenance on Tuesday, June 7, 2016. Users Eligible for Compensation Note: Conditions apply exclusively to regular 30-day Tokens. Event Tokens such as 7, 15 or 60-day Tokens will not be considered for compensation purposes. A. Those using at least one Token at the time of the price change. B. Those possessing at least one Token within their team at the time of the price change (includes those possessing a Veteran’s Pack DLC unopened in their Inventory or Message Box). Compensation Items Note: Compensation will be given to each eligible team individually (i.e. users with more than one team across multiple servers will receive compensation for each of their teams). - 99 TP per Token being used or possessed (according to the conditions above): sent directly to each eligible team’s Inventory - 7-day Token time extension (applied to all Tokens being used, regardless of type) Compensation Schedule Eligible users will receive compensation on the day of the price change during the weekly maintenance period (see schedule above). Sincerely, IMC Staff [UPDATE - FAQ] Q. Who will receive compensation for Tokens bought on the Market with silver? A. Compensation will be given to the player that has end ownership of the Token. This is due to the fact that we see the transaction between players on the Market as an agreement between the two on the exchange of ownership of items. As both players have agreed to change ownership of the item, the player that ends up with the item will be compensated.
[COMPLETE] [SEA] Telsiai/ [SEA] Varena Temporary Maintenance – May 27th, 2016.
Greetings, Saviors! The servers and Bot Classifier are now back online. You will now be able to access the game. We regret to inform you that Temporary Maintenance will be extended by an hour. That makes the maintenance period like the below. - [EDT] 02:00 to 05:00 (approximately 3 hours) Friday, May 27, 2016 The compensation will match the elongated time. We apologize for any and all inconveniences, this may have caused you. Greetings Saviors, The [SEA] Telsiai/ [SEA] Varena Servers will undergo temporary maintenance. 1. Maintenance Period - [EDT] 02:00 to 04:00 (approximately 2 hours) Friday, May 27, 2016 2. Reason - Improvements to server capacity and stability. 3. Compensation: - 6-hour Token time extension - EXP Tome x2 Note that this temporary maintenance will affect [SEA] Telsiai and [SEA] Varena. Thank you for understanding. Sincerely, IMC Staff
[COMPLETE] [SA] Silute Relocation Maintenance
MAINTENANCE COMPLETE: The servers and Bot Classifier are now back online in [SA] Silute. You will now be able to access the game. TIME UPDATE: The relocation of [SA] Silute is expected to finish 30 minutes earlier than previously announced, ending at approx. EDT 09:30 AM. MAINTENANCE EXTENDED: We regret to inform you that today's [SA] Silute relocation maintenance is being extended for approx. 3 hours (until EDT 10:00 AM). Thank you for understanding. Greetings, Saviors. As announced earlier today, we will be temporarily relocating our [SA] Silute server to North America in order to improve its stability. The relocation process will take place during the following maintenance period: [EDT] 01:00 to 07:00 (6 hours) Friday, May 27, 2016 Compensation: - 18-hour Token time extension - EXP Tome x6 Note that this temporary maintenance will affect [SA] Silute only. Thank you for understanding. Sincerely, IMC Staff
[SA] Silute Temporary Relocation Notice
Greetings, Saviors. As you are well aware, our [SA] Silute server has been target to multiple DDoS attacks in recent weeks, which have seriously affected the server’s stability and normal operation. Every attack results in a particular machine getting banned, which means we have far fewer machines compared to the user count, and we were denied the addition of more machines to the server. Continuing normal service operation in South America with our current provider is proving nearly impossible. For this reason, we are being forced to temporarily relocate Silute to North America in order to stabilize the server. Latency in the new server location is expected to increase for users in South America, for which we would like to apologize. Instead, we hope the relocation will improve the server’s current stability and connection issues for most users in the region. We continue to search for ways to stabilize Silute and provide steady service to users in South America, and the server is expected to be moved back to its original location in São Paulo once the current issues have been solved. Also, we would like to note that the regional pricing in [SA] Silute will remain the same even after the server’s relocation. The relocation process is expected to take place tomorrow; a new announcement regarding the relocation schedule and details will be up on our official website soon. Thank you for your understanding. Sincerely, IMC Staff
Temporary Restrictions on Access for New Players Now in Place
Greetings Saviors, The temporary restrictions limiting access for new players to Tree of Savior are now in place. We will try our best to resolve the aforementioned issues and lift these restrictions as soon as possible. There will be another announcement when we are ready to once again allow access to new players. Thank you for your continued support, cooperation, understanding and love for Tree of Savior. Sincerely, IMC Staff
[SA] Silute Server Temporary Maintenance - May 25th, 2016
Greetings Saviors, The [SA] Silute Server will undergo temporary maintenance. 1. Maintenace Period - [EDT] 8:40 ~ 9:10 (approximately 30 minutes) 2. Reason - Improvements to server capacity and stability. Thank you for your cooperation. Sincerely, IMC Staff
Announcement on Plans to Temporarily Restrict Access for New Players
Greetings Saviors, We are planning to temporarily limit new players from accessing Tree of Savior and have currently requested that Valve restrict newer players from downloading the game. Current players will have no problems in accessing the game. Such restrictions are being implemented so that we can solve issues regarding server stability, client-side lag and other service related problems. The decision was made after serious internal debate on how to best to enhance the gaming experience for current and future players alike. These restrictions will be put in place as soon as they are implemented by Valve and will be lifted as soon as the issues have been resolved. There will be another announcement as soon as the restrictions are implemented. Thank you for your continued understanding, cooperation and support for Tree of Savior. Sincerely, IMC Staff
[SA] Silute Connection Issues - May 24th
Greetings Saviors, It appears that there has been another DDoS attack on the [SA]Silute Server at approximately 19 o'clock, May 24th, 2016. Please submit a ticket if you are unable to access the game so we may move you to a starting city. We are currently cooperating with our service provider in order to solve this issue and will make another announcement as soon as it is resolved. We thank you for your cooperation, continued support and enthusiasm for Tree of Savior. Sincerely, IMC Staff
[FIXED] Regarding Inconsistency Between DLC Titles and Product Names
UPDATE: This issue has been fixed and all DLC titles should be displaying correctly in their corresponding regions now. Do let us know via Support ticket if you still encounter inconsistencies in the DLC titles or descriptions. Thank you. Greetings, Saviors. It has come to our attention that the names of certain DLC products did not match the corresponding DLC titles. We have requested a correction and expect the name of the DLCs to be fixed soon. We would also like to note that this is merely an error in the way the names of the DLCs appear. This means that, for example, to users in the SA region, the name of the Veteran's Pack may appear as [SEA], but it actually corresponds to the SA version of the DLC and is redeemable in [SA] Silute. We apologize for this lapse and ask for your understanding while the error is corrected. Thank you. Sincerely, IMC Staff