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ANNOUNCEMENT
Current State of Known Issues after Oct 11 Maintenance
Greetings, Saviors. After the latest patch on October 11, besides the problems stated in our previous announcement here, there have been other issues commonly reported by players in-game and on our forums. These include bugs in quests and the ‘Commander Load Fail’ error, among others. Some problems were shown to be solved after today’s temporary maintenance, namely the missing Event TP and titles mentioned in the announcement linked above, as well as the reported Enchanter shop UI errors. We would like to make known that we are in the process of further investigating the remaining issues, and kindly ask for your understanding and patience while we find a solution for them. We remind you that you can always report any problems you may be experiencing after the latest patch with a detailed ticket through our Support page. Thank you.
[COMPLETE] Temporary Maintenance Notice - October 12th, 2016
UPDATE - The servers are back up and you can login to all worlds again. The following compensation items have been sent to all teams: Instanced Dungeon Reset Voucher x1, EXP Tome x2. Remember to retrieve the compensation items from your message box before October 15, 2016. Greetings, Saviors. We will soon be performing temporary maintenance on all servers in order to fix some issues occurring after the update patch on October 11th. Maintenance is expected to take place during the following period: [EDT] 04:30 to 06:30 (approximately 2 hours) Thank you for understanding.
Regarding Missing Event TP/Titles and Other Issues after Oct 11 Maintenance
Greetings, Saviors. Missing Event TP and Titles Some users have reported their Event TP items and ‘Happy-go-Lucky’ titles obtained from the previous ‘Crystal Root Lottree’ event going missing after the latest scheduled maintenance. We would like to let you know that we are working on fixing this issue and will restore the missing TP and titles as soon as possible. Other Issues We would also like to announce that we are looking into other issues reported after today’s maintenance and will update you after they are solved. Please note that, depending on your region, even after the patch your client could take some time to sync with the server. We suggest you try checking the integrity of your game files on Steam if you are experiencing problems after this maintenance. We ask for your patience and understanding while we fix the remaining issues. Remember you can report any problems you may be experiencing via ticket through the Support page. Thank you.
[COMPLETE] NA and SA Servers Maintenance Extension
All servers are now online. Sorry for the delay. Please, let us know if you are having the connection issue via Support Ticket Greetings, Saviors. There are good news and bad news. The good news is that Fedimian, Telsiai and Varena servers (EU & SEA) are back on as previously announced. i.e. 06:00 EDT October 11th. However, Klaipeda, Orsha and Silute servers (NA & SA) will undergo maintenance extension. These servers will be back on as soon as possible. We apologize for any and all inconveniences this extension might have caused.
Rank 8 Facebook Event: Comment to Win!
Greetings, Saviors! We're commemorating the release of Rank 8 with an event on our official Facebook page. Read the details below and participate for a chance to win your prize! What You Can Win: - Instanced Dungeon Reset Voucher (14 Days) x2 + Jumbo Dumpling x5 (100 winners). When to Participate: - This event is open until October 23rd, 2016, 23:00 EDT. How to Participate: 01. Like and Share the following post on our official Facebook page: https://www.facebook.com/treeofsavior/posts/985962551529959 Then, leave a comment on the same post about Rank 8. You can tell us what you think of the update, leave a support message, suggestion, etc. Don’t forget to include your server and team name information in your comment, in case you’re one of the winners. 02. A total of 100 winners will be chosen at random from the comments, and the list of lucky Saviors will be announced on our official website (https://treeofsavior.com/news/) on October 24th, 2016. 03. The prizes will be sent to the winners via in-game GM message during the scheduled maintenance on October 25th, 2016. IMPORTANT: Make sure to add your correct server and team name information in your comment. The prizes may not be delivered if your information is missing or incorrect.
TOS Facebook Event: Like and Share for a Chance to Win!
Greetings, Saviors! Below are the details of the Like event we're launching at our official Facebook page. Join in for a chance to win your prize! What You Can Win: - Instanced Dungeon Reset Voucher (14 Days) x1 When to Participate: - This event is open until October 23rd, 2016, 23:00 EDT. How to Participate: 01. Like and Share our official Facebook event post https://www.facebook.com/treeofsavior/posts/985961684863379 Then, leave a comment on the same post including your server and team name information, so we know how to reach you if you’re one of the winners. 02. A total of 50 winners will be chosen at random from the comments, and the list of lucky Saviors will be announced on our official website (https://treeofsavior.com/news/) on October 24th, 2016. 03. The prizes will be sent to the winners via in-game GM message during the scheduled maintenance on October 25th, 2016. IMPORTANT: Make sure to add your correct server and team name information in your comment. The prizes may not be delivered if your information is missing or incorrect.
Known Issue: [EU] Fedimian Server - The Wonderland Package Issue
Greetings Saviors. We are currently working on fixing the issue where if a Male Wizard uses Wonderland Costume Package on [EU] Fedimian server, it will give out an wonderland costume for a Female Swordsman. We will sort this out as soon as possible. If you have bought the costume package and you are a Male Wizard on the Fedimian server, please wait for the official announcement before opening it. We apologize for any and all inconveniences this might have caused.
[COMPLETE] Temporary Maintenance Notice - October 4th
Greetings, Saviors. We will soon be performing a short maintenance on all servers in order to fix this issue. The maintenance will take place during the following period: [EDT] 07:00 AM to 07:30 AM Thank you for understanding.
[RESOLVED]Known Issue - Only One Bracelet Equippable
The issue has been resolved. Please, let us know via support tickets if the problem persists. Greetings Saviors. We are aware of the issue that prevents players from equipping two bracelets at once. The matter is currently being investigated and we will update you on the progress. We apologize for any and all inconveniences this may have caused. Sincerely IMC Staff