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Goddess' Blessed Cube Pineapple Item REMOVED
Greetings, Saviors. We would like to offer an update on the issue of the Goddess' Blessed Cube Pineapple item. Pineapple item REMOVED The Pineapple item has been removed from this edition of the Goddess' Blessed Cube. As this item cannot be exchanged for medals. players who received the Pineapple from the cube and wish to exchange it may submit a Support ticket to receive an additional Goddess' Blessed Cube (from this edition of the Goddess' Blessed Cube only).
Compensation for Instability Issues
Greetings, Saviors. As announced earlier, we will soon be sending out compensation for recent instability issues to players in all servers. Common Compensation The following items will be delivered today to your team’s Message Box: - EXP Tome (14 Days) x3 - Challenge Mode One Entry Voucher (14 Days) x2 - Instanced Dungeon Multiply Token (14 Days) x2 These items will be sent to all teams in all servers. Please retrieve these items from your lodge within one month (check the expiry date of the message), and remember that timed items are untradeable and cannot be transferred via Team Storage. Feedback Rewards We will also be rewarding players who contribute with detailed, valuable feedback on instability issues via our Support ticket system with the following: - [Event] Token (30 Days) x1 This reward will be sent one time per team and only during scheduled maintenances. This reward applies only to players with tickets submitted from the date of this announcement. To be eligible for a feedback reward, your ticket must include all of the following information (players who submitted tickets before this announcement will also be eligible, even if one or two pieces of information are missing from the ticket): - Basic account info (server, team name) - Region (country/state/city where you access the game from) - Full PC specifications - Network status (ping test results*) - Addon use (do you use any, and if so which) - Antivirus use (do you use any, and if so which) - Precise dates and times of lag occurrence (server time) - Time when you first noticed an increase in general lag symptoms - Map(s) where you experienced severe lag - Sample video showing at least more than a few seconds of instability symptoms (YouTube link) * How to Run Your Ping Test 1) If you play in [SA] Silute, follow the instructions in [this post] (the first command test, not the online CloudPing test). 2) If you play in other servers, use the same test but replace “s3.sa-east-1.amazonaws.com” in the command with information from your own server: For [NA] Klaipeda, type “s3.us-east-1.amazonaws.com”. For [EU] Fedimian, type “s3.eu-central-1.amazonaws.com”. For [SEA] Telsiai, type “s3.ap-southeast-1.amazonaws.com”. 3) In your ticket (not on the forums), attach a screenshot of the results, as exemplified in the post linked above.
[SA] Known Issues: Instability II
Greetings, Saviors. We would like to offer an update on the issues of instability currently affecting our [SA] Silute server. We have been thoroughly assessing your reports on the problem and we encourage players to keep providing information, as it will help speed up the process of finding a solution. As of yet, however, we have been unable to determine whether the excessive lag in the region is caused mainly by network issues or by other factors. Currently, we have detected a few elements in the server logic that could be the source of the issue and we are working to fix them, although we remain unsure of whether they affect South America alone or other server regions as well. The updated patch will be applied as soon as possible, after which it will be closely monitored for results. As what happened with the nearby party search function, which has been temporarily disabled, we are in the process of analyzing other game functions which could cause a burden on the server. We are also processing different logs in order to detect delays generated by specific skills or item combinations. Once again we would like to offer our sincere apologies for the inconvenience caused. We are now preparing compensation for players of all servers, which will be announced soon through our News page. Thank you for your patience and understanding.
[UPDATE] Scheduled Maintenance for June 12, 2018
#patchnote0.1 @(June 12, 2018) $[EDT] 01:00 to 05:00 @(June 12, 2018) $[BRT] 02:00 to 06:00 @(June 12, 2018) $[CEST] 07:00 to 11:00 @(June 12, 2018) $[SGT] 13:00 to 17:00 +EVENTS ?<b>Gear Up Festival CLOSING</b> - The Gear Up Festival event comes to an end during this maintenance. - Make sure you didn't miss out on all the transcendence, enhancement and looting perks! ?<b>Kupole's Daily Attendance Check (May '18) CLOSING</b> - This month's Daily Attendance Check event is coming to an end with this maintenance. - It's your last day to get the Kupole's EXP buff! ?<b>Rainbow Trek CLOSING NEXT WEEK</b> - Remember that the Rainbow Trek event is closing next week on June 19! - You have one last week to hop onto the rainbow all across TOS' best city destinations! - {{Click here to find out how you can participate.|https://treeofsavior.com/page/news/view.php?n=1364}} +TP SHOP !/uploads/ckeditor/4be4100c884432681efce877f3d12a2b.jpg ?<b>Leticia's Secret Cube NEW EDITION</b> - A new edition of Leticia's Secret Cube will be available at the TP Shop until June 26, 2018. - {{Click here to see all the items included in this edition of the Cube!|https://treeofsavior.com/page/news/view.php?n=1391}} ?<b>Goddess' Blessed Cube REMOVED</b> - The current edition of the Goddess' Blessed Cube is being removed from the TP Shop during this maintenance. - The Goddess' Blessed Cube special bonus event will also come to an during this maintenance. - Keep an eye on our News page for details on the next edition of the Cube! +FIXES ?<b>Client Crashes</b> - Corrected the error causing the client to crash when certain items were linked on the chat window. ?<b>Pineapple Exchangeable for Medals</b> - The Pineapple item included in the latest edition of the Goddess' Blessed Cube can now be successfully exchanged for medals at the Exchange Shop. ?<b>Survey NPC Removed</b> - The survey event NPC remaining in the West Siauliai Woods map will be removed during this maintenance. ?<b>Party UI Error</b> - The Party UI will no longer incorrectly become maximized when party members are offline. +[SA] UPDATE ?<b>Party Search Function Unavailable</b> - In order to address reports of lag occurrences in [SA] Silute, we will be temporarily suspending the nearby party search function in the server.
Leticia's Secret Cube Item List - June 12, 2018
※ IMPORTANT: Please note that your character must be above level 40 to use this content.
[SA] Known Issues: June 05, 2018
Greetings, Saviors. We are aware that the 'Silute' server has instability issues. As such, we are investigating the problem and will make another announcement as soon as possible. If you are experiencing this issue with the game, kindly share the screenshot of your Ping test result on the link below: https://forum.treeofsavior.com/t/ping-test-for-sa-silute-players-after-4-10-maintenance/379775 Thank you for your patience and understanding. Please let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/team/server/class details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.
Scheduled Maintenance for June 5, 2018
#patchnote0.1 @(June 5, 2018) $[EDT] 01:00 to 05:00 @(June 5, 2018) $[BRT] 02:00 to 06:00 @(June 5, 2018) $[CEST] 07:00 to 11:00 @(June 5, 2018) $[SGT] 13:00 to 17:00 +EVENTS ?<b>Gear Up Festival CLOSING NEXT WEEK</b> - Don't forget that the Gear Up Festival event is running only until June 12, 2018! - You have one more week to take advantage of all the transcendence, enhancement and looting perks for your gear! - {{Click here to find out how to participate.|https://treeofsavior.com/page/news/view.php?n=1375}} +TP SHOP ?<b>Goddess' Blessed Cube AVAILABLE UNTIL NEXT WEEK</b> - The current edition of the Goddess' Blessed Cube containing the new fairy costumes and accessories will be available in the TP Shop only until June 12, 2018. - {{Click here to see all the items included in this edition of the Cube!|https://treeofsavior.com/page/news/view.php?n=1369}} ?<b>Goddess' Blessed Cube SPECIAL BONUS EVENT</b> - In this edition of the Goddess’ Blessed Cube (May 29 - June 12, 2018), you can get extra Rank A or B items for opening multiple Cubes! - {{Click here to find out how!|https://treeofsavior.com/page/news/view.php?n=1370}} ?<b>Nesting Chick REMOVED</b> - The Nesting Chick item will be removed from this edition of the Goddess' Blessed Cube. - As this item cannot be exchanged for medals, players who received the Nesting Chick from the current edition of the Cube and wish to exchange it may submit a Support ticket to receive an additional Goddess' Blessed Cube. +FIXES ?<b>Stability Measures</b> - Revised and removed logic responsible for triggering client crashes in order to increase overall stability and compatibility. - Removed elements generating memory leaks in order to improve client optimization. ?<b>Market Fees Updated</b> - We will be properly updating Market registration fees (50% reduction) as announced in the patch notes of May 29, 2018. - {{See the patch notes for May 29 here.|https://treeofsavior.com/page/news/view.php?n=1371}} - {{More information about the issue here.|https://treeofsavior.com/page/news/view.php?n=1385}} ?<b>[SA] Sausys Room 9 Lag Fix</b> - We will increase the number of channels in [SA] Silute and rearrange them in order to address lag issues occurring in certain maps, namely Sausys Room 9. - {{More information about the issue here.|https://treeofsavior.com/page/news/view.php?n=1386}} ?<b>Blessed Gems Returned for Event Gear</b> - In order with the recent transcendence system updates and the reduction of Blessed Gem requirements, we will be returning Blessed Gems to owners of transcended event gear. - The returned Blessed Gems will be sent to the Market Retrieve tab of the corresponding character during this maintenance. - {{Click here for more information on the issue.|https://treeofsavior.com/page/news/view.php?n=1384}} ?<b>Earth Tower Entry Voucher Errors</b> - Corrected quantity display errors in the Earth Tower One Entry Voucher item. - These Vouchers can now also be moved in multiple units at a time as intended. ?<b>Blessed Cube Items Now Exchangeable</b> - The Beach Straw Hat, Heart Candy and Snorkeling Mask items from the current edition of Goddess' Blessed Cube can now be exchanged for medals at the Exchange Shop as intended. ?<b>Retiarius/Onmyoji Costumes in TP Shop</b> - The Retiarius Rudiarius and Onmyoji Royal Court costumes will be available for purchase at the TP Shop as intended. ?<b>Hethran Badge Error</b> - Hethran Badges will no longer occasionally fail to prompt the corresponding quest when used by certain characters. ?<b>Character Glitches</b> - Corrected visual glitches occurring in characters' faces when played on PCs with Ryzen CPUs. ?<b>Market Number Error</b> - Prices of 1,000,000 Silver will no longer incorrectly display as 1000K in the Market.
[SA] Known Issues: Instability
Greetings, Saviors. Over the past few months, there have been several reports of instability from players in the [SA] Silute server that we have been attempting to address through various approaches. We would like to continue asking for your cooperation in investigating these issues until a definitive solution is found. In April, after several reports of instability in South America, we performed a maintenance extension in [SA] Silute where we moved the server to a different provider and upgraded its capacity and performance (link here). After that, we received new reports of players in the region for whom the symptoms of instability persisted, so we decided to run a ping test for [SA] Silute players to gather more information and hopefully find the source of the issue (link here). One phenomenon we managed to identify with this process was that network conditions are less favorable to players accessing from Chile. This, unfortunately, is not entirely related to the performance of the server, and a solution would depend also on the corresponding internet service provider. Because of how pervasive these instability issues have proven to be in South America, we would like to ask any players in the region who may be experiencing them to submit a Support ticket containing as much detailed information as possible (your location, PC specifications, internet connection, etc.). Since last week’s scheduled maintenance we have been closely monitoring the state of all regional servers, but we have yet to find out a reason for the lag and instability that affect [SA] Silute, as it shows no major difference in terms of performance from its North American counterpart, for example. For this reason, it is very important that we collect detailed and accurate information on your gameplay environment that could provide us with clues to the source of the issues. As previously announced, during the scheduled maintenance of June 5 we will be expanding and rearranging zones in [SA] Silute, which we hope will alleviate some of the symptoms of instability currently felt in the server. Do let us know if you notice any differences after the maintenance. Thank you.
Official Forum Maintenance - Jun 03, 2018
Greetings Saviors, We would like to announce that the Official Forums will be temporarily inaccessible as it will be undergoing maintenance. - Maintenance Period : (EDT) 22:30 - 23:00 Jun 03, 2018 Please note that access to the other sections of the Official Website will not be affected in any way during this maintenance period. Sincerely, IMC Staff